Jaclyn Holt
Flushing
Summary
Dynamic professional with a background in emergency communication and crisis management, adept at rapid decision-making and maintaining effective communication under pressure. Recognized for a collaborative approach, adaptability, and unwavering reliability, consistently excelling in high-stress environments. Expertise in multitasking and problem-solving ensures efficient service delivery while prioritizing public safety. Committed to fostering teamwork and continuous improvement, bringing a positive attitude and a strong desire for professional growth to every challenge.
Overview
11
11
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Livingston County 911
02.2020 - Current
- Managed emergency calls, assessing situations and prioritizing responses effectively.
- Utilized advanced dispatch software to coordinate resources and ensure timely assistance.
- Collaborated with law enforcement and emergency services to streamline response efforts.
- Trained new dispatchers on protocols, procedures, and use of communication systems.
- Maintained accurate records of incidents and actions taken for reporting purposes.
- Monitored real-time operations to ensure compliance with established safety standards and protocols.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Read system maps and caller information, and documented details in system.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Answered calls from automatic routing system and took basic information from callers.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Increased situational awareness among responding units through timely updates on evolving incident conditions.
- Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
- Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
- Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
- Maintained up-to-date knowledge of local geography and jurisdiction boundaries to ensure accurate dispatching of emergency services personnel.
- Consistently met or exceeded departmental standards for call handling time, contributing to an optimized emergency response system.
- Followed established protocols for professional handling of emergency situations.
- Reduced errors in dispatch process by meticulously documenting call details and resource allocation.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Participated in ongoing professional development opportunities to stay current on industry best practices and emerging technologies within the field of emergency communications.
- Provided on-the-job training and coaching to develop new dispatchers.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Coordinated multi-agency responses during large-scale incidents, ensuring smooth inter-agency collaboration and optimal resource utilization.
- Utilized advanced technology systems for accurate tracking and monitoring of dispatched units in real-time scenarios.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Supported efficient response efforts with effective triage of emergency situations, ensuring proper allocation of resources.
- Supported emotional well-being of callers, providing reassurance and instructions until help arrived.
- Coordinated multi-agency responses for large-scale emergencies, ensuring timely support and resource allocation.
- Assisted callers in emergency situations with appropriate information and support.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
Certified Nursing Assistant (CNA)
Wellbridge
09.2019 - 02.2020
- Provided compassionate care to patients, ensuring comfort and dignity during daily activities.
- Assisted nursing staff in monitoring patient vital signs and reporting changes promptly.
- Implemented infection control protocols, contributing to a safe healthcare environment.
- Mentored junior staff in best practices for patient assistance and safety procedures.
- Streamlined documentation processes, enhancing accuracy and efficiency in patient record-keeping.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
Dialysis Technician
Fresenius Medical Care
10.2018 - 07.2019
- Operated dialysis machines to ensure safe and effective treatment for patients.
- Monitored patient vital signs during procedures, responding to changes with appropriate interventions.
- Prepared and maintained equipment, ensuring compliance with infection control protocols.
- Educated patients on dialysis processes and self-care practices to enhance treatment outcomes.
- Implemented process improvements that enhanced workflow and patient satisfaction in treatment delivery.
- Conducted routine maintenance checks on equipment, reducing downtime and ensuring reliability of services.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Maintained a clean and safe environment through diligent adherence to infection control protocols.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Improved patient comfort by carefully and efficiently setting up dialysis machines and monitoring patients throughout treatments.
- Started and ended reverse osmosis water systems and completed water quality monitoring tests.
- Reduced infection rates by maintaining strict aseptic techniques during all procedures.
- Performed routine quality control and safety checks on all equipment.
- Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
- Demonstrated proficiency in various types of dialysis equipment, quickly adapting to new technologies as they were introduced.
- Safely transported, transferred and positioned patients on chairs for treatment.
- Safeguarded patients through vigilant observation for any adverse reactions or complications, taking swift corrective action when necessary.
- Inventoried, ordered and restocked equipment and supplies needed for hemodialysis treatment.
- Facilitated smoother operations by maintaining dialysis equipment in optimal condition.
- Improved patient outcomes by carefully monitoring and adjusting dialysis treatment parameters.
- Advanced clinical skills by participating in ongoing education and training on new dialysis techniques.
- Elevated patient care quality, conducting pre-dialysis patient assessments.
- Ensured patient safety and comfort by meticulously setting up and operating dialysis machines.
- Cleaned and sterilized instruments, equipment and surfaces.
- Maintained accurate patient charts and medical records.
- Monitored patient vital signs, lab results and other indicators of health.
- Cared for patients by providing personal assistance and ambulation.
- Utilized medical software to document and track patient progress.
- Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
Supervisor Med Tech / CNA Roles
Multiple Facilities
01.2017 - 2019
- Supervised daily operations, ensuring compliance with safety protocols and quality standards.
- Trained and mentored staff on effective workflow management and best practices.
- Implemented process improvements to increase efficiency and reduce operational downtime.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in training new staff on laboratory protocols and best practices.
- Administered medications and performed basic and advanced patient assessments.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
- Maintained a sterile work environment, adhering to strict safety guidelines for optimal patient care.
- Followed appropriate disinfecting procedures to sterilize medical equipment.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Followed directions of licensed nurses to administer medications and treatments.
Shift Lead / Key Holder / Customer Service Roles
Taco Bell
09.2014 - 01.2017
- Managed staff, trained new employees, and ensured customer satisfaction.
- Handled cash, inventory, and daily operational tasks.
- Built strong team relationships and gained trust of management.
- Trained new employees on customer service protocols and efficient order handling techniques.
- Supervised team operations, ensuring compliance with food safety standards and procedures.
- Managed inventory levels, coordinating stock replenishment to minimize waste and ensure product availability.
- Implemented process improvements, enhancing workflow efficiency during peak service hours.
- Resolved customer complaints promptly, maintaining high satisfaction levels through effective communication skills.
- Monitored cash handling procedures, ensuring accuracy in transactions and end-of-day reconciliation processes.
- Conducted performance evaluations for team members, providing constructive feedback to promote professional growth.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Helped store management meet standards of service and quality in daily operations.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Completed cash and credit card transactions accurately using POS software.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Education
Nursing Assistant (CNA) -
Schoolcraft College
Livonia, MI01.2009
High School Diploma - undefined
South Lyon High School
South Lyon, MI01.2006
Skills
- Works Well Under Pressure
- Critical thinking
- Active listening
- Computer skills
- Teamwork and collaboration
- Decision-making
- Typing speed
- Stress tolerance
- Problem-solving
- Memory retention
- Information gathering
- Data entry proficiency
- Map reading skills
- Data entry
- Crisis management
- Computer-aided dispatching
- Information intake
- Police and fire procedures
- Incident prioritization
- Information documentation
- Call control techniques
- Public safety awareness
- Information gathering and relay
- Call management
- Database queries
- EMS dispatch
- Emergency medical instruction
- Map reading
- Verbatim transcription
- Emergency assessment
- Basic life support
- Verbal and written communication
- Geographical expertise
- Police department procedures
- Multitasking and prioritization
- Computer-based dispatch systems
- Dependable and responsible
- Prioritizing situations
- Flexible schedule
- Call routing
- CPR and first aid
- Good judgment
- Emergency medical dispatch (EMD)
- Radio frequencies monitoring
- Dispatch coordination
- Data systems operation
- Team leadership
- NCIC database
- Basic life support BLS
- Needs assessment
- Telephone etiquette
- Unit dispatch
- Public safety telecommunicator (PST)
- Call records maintenance
- Communications training officer
- Emergency medical dispatch
- Public safety telecommunicator
- Rapid needs assessment
- Emergency support
- Emergency medical dispatcher certification
- 911 system information databases
- Information relay
- Documentation and reporting
- Documentation
- Law enforcement collaboration
- Emergency police dispatcher certification
- Medical assistance
- Cross-departmental teamwork
- Coaching and mentoring
- Providing clear directions
- Agency referrals
- Emergency response procedures
- Initial trauma life support
- Communication systems testing
- Prehospital trauma life support
- Information security
- Communications training officer (CTO)
- Teamwork
- Time management
- Attention to detail
- Call prioritization
- Listening skills
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Effective communication
- Team building
- Situational awareness
- Adaptability and flexibility
- Relationship building
Accomplishments
- MACNLOW Associates Achieving Supervisory Excellence.
- Assisting Individuals in Crisis & Group Crisis Intervention.
- Dispatch-Directed CPR
- Michigan State Police LEIN Field Services.
- Criminal Justice Information Services Security and Privacy Training.
- Certified Advanced Emergency Medical Dispatcher.
- Certified Emergency Fire Dispatcher.
- Certified Emergency Telecommunicator.
Certification
- CTO - Communications Training Officer
- EMD - Emergency Medical Dispatch
- EFD-Emergency Fire Dispatch
- PST - Public Safety Telecommunicator
Languages
English
Timeline
911 Dispatcher
Livingston County 911
02.2020 - Current
Certified Nursing Assistant (CNA)
Wellbridge
09.2019 - 02.2020
Dialysis Technician
Fresenius Medical Care
10.2018 - 07.2019
Supervisor Med Tech / CNA Roles
Multiple Facilities
01.2017 - 2019
Shift Lead / Key Holder / Customer Service Roles
Taco Bell
09.2014 - 01.2017
High School Diploma - undefined
South Lyon High School
Nursing Assistant (CNA) -
Schoolcraft College