Jaclyn Javellana
Minburn,USA
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
14
14
years of professional experience
Work History
Store Manager
StorageMart
08.2024 - Current
- Maintain accounts- account setup, administrative tasks, including debt management
- Managed inventory control, cash control, and store opening and closing procedures
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees
PSE/Sales and Services
United States Postal Service
01.2024 - 05.2024
- Helped customers with mailing transactions
- Sorted and distributed packages and letters
- Utilized computer systems and scanners
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
Teacher's Associate
Grandwood Education Center, Granger
08.2014 - 02.2018
- Assisted students with daily school tasks
- Help students build appropriate social and behavioral skills
- Complete appropriate paperwork and logs
- Utilized various teaching methods such as hands-on activities, visual aids, and cooperative learning strategies to cater to different student preferences
Life Insurance Customer Service Member
Athene, West Des Moines
11.2013 - 07.2014
- Provided empathetic support to customers during difficult situations, maintaining professionalism while demonstrating genuine care and concern for their needs.
- Upheld strict compliance with data privacy regulations when handling sensitive customer information during all interactions.
- Streamlined customer support processes for increased efficiency and faster resolution times.
Sales Associate
US Cellular, Des Moines
01.2012 - 02.2013
- Assisted customers with setting up new phone accounts.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built relationships with customers to encourage repeat business.
Education
GED -
Job Corps, Denison
05.2009
Skills
- Good communicator
- Critical thinker
- Time management
- Customer service management
- Multitasking and organization
- Inventory management
Timeline
Store Manager
StorageMart
08.2024 - Current
PSE/Sales and Services
United States Postal Service
01.2024 - 05.2024
Teacher's Associate
Grandwood Education Center, Granger
08.2014 - 02.2018
Life Insurance Customer Service Member
Athene, West Des Moines
11.2013 - 07.2014
Sales Associate
US Cellular, Des Moines
01.2012 - 02.2013
GED -
Job Corps, Denison
Similar Profiles
Maria Veronica GillespieMaria Veronica Gillespie
Sales Representative at StorageMartSales Representative at StorageMart
Jessi HynesJessi Hynes
Talent Acquisition Specialist at StorageMartTalent Acquisition Specialist at StorageMart
Amelia LazaAmelia Laza
Assistant Property Manager at StorageMartAssistant Property Manager at StorageMart
Lucas D. FarberLucas D. Farber
Grounds Keeper at Curt WahlertGrounds Keeper at Curt Wahlert
Amanda AdamsAmanda Adams
Team Member at Caseys's General StoresTeam Member at Caseys's General Stores