Jaclyn Jehnzen
Battle Creek
Summary
Dynamic Field Service Representative at Enovis (DJO) with expertise in orthopedic product application and inventory management. Proven leader in team training and customer service, enhancing patient care and operational efficiency. Skilled in data analysis and product presentation, driving successful implementation of innovative solutions in clinical settings.
Overview
13
13
years of professional experience
Work History
Field Service Representative
Enovis (DJO)
10.2021 - Current
- Responsible for the application, education, and appropriate use/care of orthopedic soft goods.
- As well as functional bracing, post-op bracing, cooling units, and all other Enovis products.
- Provides excellent customer service to patients, physicians, physician assistants, and other clinical staff while working in the Bronson Sports Medicine clinic and assisting with other Bronson affiliated clinics.
- Inventory management and yearly audits on inventory.
- Verify benefits for patients, collecting patient cost, and completing pre-authorization requirements for insurance.
- Leader within the Kalamazoo FSR team, coordinating lunches for in-person contact.
- Assisting with new hires in training, providing them with a reliable source to use within their role for all questions.
- Presenting newly developed products to physicians and implementing them into the clinic.
- Participated in the pilot program for DOMA, new MotionMD PA, microsoft bookings, assisting with NPI projects.
- Monthly, quarterly, yearling data tracking and analysis with Microsoft Excel, Work, and PowerPoint.
- Completed EGX training, Excel courses for VLookup, pivot tables, and XLookup.
Certified Athletic Trainer at Pennfield High School
NovaCare Rehabilitation
08.2015 - 09.2020
- Management of all athletes at Pennfield, while coordinating care with physical therapists physicians, coaches, and parents.
- Physical therapy clinic experience with patients with diverse injuries including ACL reconstruction, shoulder repairs, joint replacements, gait abnormalities, WorkWell pre-work physicals, and injury prevention.
- Concussion recognition and management.
- Developing rehabilitation programs for student-athletes post injury.
- Increase injury prevention program use throughout the high school level.
- Triaging athletes and injuries while multiple venues are in action.
Resource Outreach/Clinical Certified Athletic Trainer
Spectrum Health
10.2014 - 02.2016
- Outreach coverage of sporting events including: high school sports, gymnastics, soccer, wrestling, marathons, minor league baseball.
- Clinical coverage including: Rooming patients, taking vitals, scribing, and instructing patients on home exercise programs.
- Clinical experience with operative doctors and non-operative doctors.
Certified Athletic Trainer at Plainwell High School
Borgess Health
03.2015 - 05.2015
- Further development of injury prevention, assessment, rehabilitation, and first aid.
- Management of the Athletic Training Room.
- Development of professional relationships with the Athletic Director, coaches, players, and parents.
- Post ACL reconstruction rehabilitation experience.
- Supervision of an Undergraduate Athletic Training Student.
Direct Care Staff
Family and Children Services
03.2014 - 04.2015
- Provide assistance to clients with serious emotional disturbance and/or a developmental disability in activities of daily living.
- Teaching clients methods such as role modeling, demonstration, or providing direction both in an individual and group base.
- Provide clients with first aid and care in escalated situations.
Athletic Training Student
Western Michigan University
01.2012 - 12.2013
- Significant experience with NCAA athletes in hockey, football, men’s basketball, women’s basketball, swimming, wrestling, baseball, softball, soccer, track and field, cross country, individual rehabilitation, and high school athletes in clinical rotations.
- Experience in a clinical setting, working with a wide variety of patients. Ranging from adolescents to the elderly.
- Established dialogue with various students, coaches, faculty, and staff.
- Extensive knowledge and application of wound care, preventative taping, bracing, padding, wrapping, and stretching.
- Contribution in daily athletic training room function and operation at both collegiate and high school levels.
- Leadership experience with pre-program students.
- Pre participation physical examinations.
- Interaction with several physicians and witnessed several physician-athlete appointments.
- Development and documentation of injury evaluations, rehabilitation programs, and appointment charts.
- Performed thorough SOAP note documentation.
First Responder for Summer Sports Camps
Western Michigan University
Kalamazoo
01.2012 - 12.2013
- Gained further experience with basketball ages 8-17, high school volleyball, youth hockey, high school football, high school soccer, and ITA tennis tournament.
- Responsible for review of medical treatment and waiver of liability release for pre-existing medical conditions; assessment and treatment of injuries; emergency care; medical referrals; documentation of injuries and treatment given all while under the supervision of a Certified Athletic Trainer.
Education
Bachelor of Science - Athletic Training
Western Michigan University
Kalamazoo, MI12.2013
Skills
- Orthopedic product application
- Inventory management
- Patient benefit verification
- Data analysis
- Microsoft Excel
- Customer service
- Team leadership
- Employee training
- Product presentation
Certifications And Memberships
- Certified Athletic Trainer, 07/01/14, Present, 2000017973
- Licensed Athletic Trainer, 09/01/14, 09/30/21, 2601001370
- CPR/AED/For the Professional Rescuer, 10/01/13, Present
- First Aid, 02/01/19, 02/28/21
- Blood Borne Pathogen Precautions, 08/01/11, Present
- NATA Member, 02/01/12, Present
- GLATA Member, 02/01/12, Present
- MATS Member, 01/01/11, Present
Timeline
Field Service Representative
Enovis (DJO)
10.2021 - Current
Certified Athletic Trainer at Pennfield High School
NovaCare Rehabilitation
08.2015 - 09.2020
Certified Athletic Trainer at Plainwell High School
Borgess Health
03.2015 - 05.2015
Resource Outreach/Clinical Certified Athletic Trainer
Spectrum Health
10.2014 - 02.2016
Direct Care Staff
Family and Children Services
03.2014 - 04.2015
Athletic Training Student
Western Michigan University
01.2012 - 12.2013
First Responder for Summer Sports Camps
Western Michigan University
01.2012 - 12.2013
Bachelor of Science - Athletic Training
Western Michigan University
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