Jaclyn Jones
San Jose,Ca
Summary
Strategic and experienced HR leader with strong generalist skills spanning HR disciplines and business strategy in employee relations, change management, coaching, consulting, M&A, performance management, recruitment and retention, project management, training and development, compensation and benefits, and employment law. Partner with senior and executive management in realization of strategic vision and business goals. Skilled in translating and supporting vision into organizational objectives and actions. A hands-on collaborator with a strong mindset for continuous improvement utilizing Lean philosophy and methodologies, and demonstrated ability to assess complex problems and create solutions that improve quality and effectiveness. Proven participant in the meaningful creation of business strategies and provider of relevant HR insights and solutions to business challenges.
Overview
20
20
years of professional experience
1
1
Certification
Work History
HR Consultant (contract Position)
SAN JOSE WATER COMPANY
06.2024 - Current
- Provides guidance on corrective actions, policy interpretation and review of corrective action documents
- Manages and resolves independently employee relations issues (i.e. disciplinary actions, performance issues, attendance, policy violations.)
- Assesses issues escalated and performs advanced troubleshooting and independent research to resolve issues. Troubleshoots employees issues or concerns, including comprehensive investigations as needed, identify the root cause of the problem and uses tools and resources to determine how to resolve employee problems.
- Partners with HR Generalist and Union Representative team and conducts discovery interviews. Leads and assists as needed in investigations, researching complex cases, preparing corrective action documents, performance improvement plans, and preparing for employee conversations.
- Consults with line management, providing HR Guidance, when appropriate. Conducts employee and supervisor training as required.
- Builds credibility and trust among employees by resolving employee concerns through compassion, a systematic approach, clear documentation and follow-through. Proactively learns the business of client to create positive change and mitigates / resolves employee issues.
- Maintains in-depth knowledge of labor relations/union contract legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with the legal department as needed/required.
- Conduct employee and supervisor training including benefits, policies and procedures and prevention of harassment and discrimination
- HR Generalist support in retirement benefit audits, talent acquisition and employee investigations working in a union environment (UWUA an OE)
- Identified multiple errors in the retirement HRIS system that resulted in benefit cost savings
- Participated on local and organization-wide committees that focused on projects that moved organization forward and towards meeting strategic goals.
- Contributed to business and HR functions by identifying, prioritizing and building organizational capabilities, behaviors, structures and processes.
HR Consultant
SMALL BUSINESS CONSULTING
01.2024 - 06.2024
- Worked with small businesses and private practices throughout the Bay Area on a short term/project basis including policy development, performance management, employee relations, compliance audits, coaching in multiple industries including cosmetic dermatology, med-spa, construction, printing/graphics
HR Director
BERMAN SKIN INSTITUTE (acquired by DermCare Management)
05.2019 - 07.2023
- Head of HR Department developing and supervising HR Support Team
- Implemented HR processes and procedures to build the newly created HR, Payroll, and Finance departments
- HR support for 11 clinics and a corporate office located throughout Northern California and Bay Area
- Conducted complex employee relation investigations and corrective actions including coaching, terminations, and performance improvement plans
- Created industry and company specific HR templates including but not limited to Corrective Action Notices, Performance Improvement Plans, Personnel Action Forms, Exit Interview Questionnaire, and Manager Toolkit
- Developed training and development plan for onboarding and offboarding Healthcare Providers
- Led the COVID-19 HR action items for furloughed employees and reduction in force activities and legal requirements
- Provided expertise and determinations for leaves of absences under FMLA/CFRA/ADA/FFCRA
- Developed strategic recruiting plans for job description development, cross-training, recruiting methods resulting in a decrease in time to fill
- Change management for company acquisition including HR reporting, staff communications, and payroll migration and manager training
- Managed employee relations issues with care and confidentiality, maintaining trust with staff members while resolving conflicts effectively.
- Ensured legal compliance in all HR practices, mitigating potential risks related to employment law violations or disputes.
- Supported organizational change initiatives by guiding employees through periods of transition, minimizing disruption to productivity.
HR Business Partner
STANFORD HEALTHCARE (University Healthcare Alliance)
07.2014 - 05.2019
- Frontline HR support for the South Bay UMG division (270 + headcount) staff and providers in the areas of benefits, compensation, HRIS, on-boarding, recruiting, employee relations, employee engagement, and policy development and interpretation
- Serving as a senior HR team member with one direct report and point of escalation for a team of HR Generalists
- Hands-on management of employee relation investigations, conflict resolution and corrective action recommendations for common to complex issues
- Active member in the Employee Recognition Committee, Wellness Ambassador, and New Employee Orientation workgroup
- Provides coaching and guidance to front line supervisors and/or mid-level managers regarding employment issues such as HR policy and procedure interpretation/application, performance management, corrective disciplinary action, leaves of absence management
- Successfully on-boarded and integrated 13 acquisition locations
- Company wide support of HRIS reporting in ADP including but not limited to headcount, turnover, birthday, compliance, HIPAA etc, Leave of absence tracking and administration, EEOC, and compliance reports
- Team Lead and Subject Matter Expert for a Workday Implementation readiness project conversion from ADP Workforce Now
HR Assistant Manager
HARVARD SQUARED (HS2) ACADEMY
11.2013 - 07.2014
- HR Generalist/ Manager for 10 Northern and Southern California branches
- Acting as the sole HR Manager during entire tenure overseeing 5 HR Assistants virtually for HR initiatives
- Created and analyzed reports for monitoring attendance, LOA tracking, ensuring legal compliance, and employee file integrity
- Created a cost effective sexual harassment training module
- Developed an OSHA complaint Illness & Injury Prevention Program and wrote Emergency Manual to be used company wide
- Grievance resolution representative for Northern California
- Employee manual updates, vacation, sick, leave of absence tracking
- Wrote policies for FMLA, jury duty, I-9 compliance for employee manual updates
- Developed job descriptions and strategic recruiting practices including university relations and outsourced to staffing vendors
- Conducted training and development for administrative staff
- Responsible for on-boarding and exit interviews
- Audited current systems and developed plans for OSHA safety program, I-9 protocols, and legal compliance
- Created spreadsheets for applicant tracking, open requisitions terminations etc
Client Service Director (Recruitment and Account Management)
ROBERT HALF MANAGEMENT RESOURCES - HUMAN RESOURCE SERVICES
03.2012 - 07.2013
- Specialized in the contract, contract-hire, interim and direct-hire placement and recruitment of human resource professionals (junior to executive level) including but not limited to HR Coordinator, HR Generalist, HR Business Partner, HR Manager, HR Director and VP, Benefits Specialist, HRIS Manager, Compensation Analyst, Compliance Manager, Learning /Training and Development etc
- Worked closely with clients in high-level HR Management to assess human resource needs beyond the scope or bandwidth of the department
- Fulfilling project based needs such as compliance audits, wellness programs, HRIS conversions / implementations, open enrollment, peak season recruiting
- Ongoing training, learning and development in HR best practices and hot topics such as the Affordable Care Act
Office Manager
HEARTWISE PATIENT EDUCATION
03.2010 - 03.2012
- Marketing: Actively involved in planning and implementing new marketing campaigns, which have proven to be more cost effective than direct mail marketing
- Created an e-mail marketing program to introduce and promote new titles and special offers
- Planned and executed a customer retention marketing program to re-establish B2B relationships with former clients
- Customer Service: Purchase order fulfillment into the Filemaker to ensure clients receives orders in a timely manner
- Vendor registration set-up and compliance at 100%
- Order fulfillment success rate of 99.9%
- Database/Website Management: Provided password retrieval and tech support for end users
- Continuously evaluated end-user experience on website and submitted recommendations
- Actively involved in regularly updating the database to create a more efficient process
HR Generalist / Recruiter (On-Premise Service Manager)
STRYKER ENDOSCOPY (on-site staffing agency for Ultimate Staffing)
04.2004 - 07.2008
- Assisted client management in understanding HR policies and protocols as it pertained to coemployment
- Responsible training and development of line managers on employee termination
- Performed exit interviews
- Technical and G&A Recruiting for all core functions including Customer Service, Human Resources, Accounting, Marketing, IT, R&D, and Engineering departments
- Full life-cycle recruiting and performance management of all non-exempt employees
- Commended for my thorough approach to dealing with employee grievances, workman's compensation cases, and corrective action issues
- Developed employee relation programs such as Employee of the Quarter, Referral Bonus program, holiday parties etc
- Recognized for consistently increasing our overall customer engagement score for 5 consecutive quarters
- Recognized for increasing our staffing associate engagement score every quarter ever surveyed and increasing the temp-hire conversion percentage from 57% to 80%
Education
Bachelor of Science - Business Administration, Emphasis in Management Information Systems
San Jose State University
San Jose, CaliforniaAssociates of Science - General Education, Emphasis in Mathematics and Business
San Jose City College
San Jose, CaliforniaSkills
- PC/Mac
- MS Office Suite
- Visio
- Filemaker
- Oracle
- Peoplesoft/Crystal Reports
- ADP HRB, Totalsource, Workforce Now
- MySQL, Javascript, CSS, HTML, XHTML
- BambooHR
- Workday
- Cornerstone
Certification
Senior Professional Human Resource (SPHR) Certificate
Timeline
HR Consultant (contract Position)
SAN JOSE WATER COMPANY
06.2024 - Current
HR Consultant
SMALL BUSINESS CONSULTING
01.2024 - 06.2024
HR Director
BERMAN SKIN INSTITUTE (acquired by DermCare Management)
05.2019 - 07.2023
HR Business Partner
STANFORD HEALTHCARE (University Healthcare Alliance)
07.2014 - 05.2019
HR Assistant Manager
HARVARD SQUARED (HS2) ACADEMY
11.2013 - 07.2014
Client Service Director (Recruitment and Account Management)
ROBERT HALF MANAGEMENT RESOURCES - HUMAN RESOURCE SERVICES
03.2012 - 07.2013
Office Manager
HEARTWISE PATIENT EDUCATION
03.2010 - 03.2012
HR Generalist / Recruiter (On-Premise Service Manager)
STRYKER ENDOSCOPY (on-site staffing agency for Ultimate Staffing)
04.2004 - 07.2008
Bachelor of Science - Business Administration, Emphasis in Management Information Systems
San Jose State University
Associates of Science - General Education, Emphasis in Mathematics and Business
San Jose City College
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