Jaclyn Jones
Boca Raton
Summary
Dynamic and detail-oriented professional with extensive experience in office coordination, patient care, team management, and hospitality. Recognized for streamlining operations while enhancing experiences for patients, clients, and guests. Expertise in supporting executive teams in fast-paced environments, driving efficiency and fostering collaboration. Committed to delivering exceptional service and operational excellence in every aspect of work.
Overview
6
6
years of professional experience
Work History
Server
American Social
04.2025 - Current
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server
Hooters
01.2021 - 04.2025
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Processed orders and sent to kitchen employees for preparation.
- Checked guests' identification before serving alcoholic beverages.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Increased sales significantly by upselling higher-end products to customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Office Coordinator
The Biostation
01.2024 - 2025
- Patient Coordination & Scheduling: Manage all aspects of patient scheduling, including booking consultations, follow-up visits, and treatments for hormone replacement therapy and IV nutrient therapy. Confirm appointments, coordinate provider availability, and ensure seamless patient flow to optimize efficiency and satisfaction.
- Medical Documentation & Administrative Support: Accurately document patient information, medical history, and prescribed medications in the system. Prepare and organize doctors’ charts before appointments, ensuring all necessary lab results and notes are available. Assist with maintaining compliance by updating patient records and ensuring all documentation meets medical office standards.
- Payment Processing & Clinical Preparation: Handle patient payments, process transactions for services and treatments, and provide clear explanations of pricing, membership options, and financial policies. Assist in prepping the nurse for each patient visit, ensuring all necessary supplies, medications, and treatment protocols are ready for efficient patient care.
Manager
Executive Hair Additions
01.2022 - 01.2024
- Highly organized and proactive manager with over two years of experience in the hair salon industry. Adept at managing day-to-day operations, financial tasks, and personal assistant duties. Skilled in handling customer relations, social media management, and content creation. Proven ability to streamline processes, manage schedules, and provide top-notch support to salon managers and clients.
Lead Patient Coordinator / Assistant Office Manager
Redcon1 Medical Spa
01.2020 - 01.2022
- Compassionate and organized professional with experience in managing patient care at a medical spa. Skilled in providing exceptional customer service, coordinating appointment schedules, and ensuring a seamless client experience. Adept at educating patients about services, procedures, and post-treatment care while maintaining confidentiality and compliance with medical regulations. Proficient in administrative tasks, including handling patient records, managing payments, and collaborating with medical staff to optimize care delivery. Known for a friendly demeanor, attention to detail, and the ability to build strong relationships with clients to enhance satisfaction and loyalty.
Customer Service Representative
Redcon1
01.2020 - 01.2022
- Dedicated and detail-oriented Customer Service Representative with 2 years of experience in the supplement industry. Proven ability to handle live chat support, email correspondence, and phone calls through Shopify and other platforms. Adept at processing orders, addressing customer inquiries, resolving issues, and ensuring customer satisfaction. Strong multitasking abilities and a deep understanding of e-commerce operations.
- Provided top-tier customer support via live chat, phone calls, and email, using Shopify to manage and track orders. Processed and sent out customer orders, ensuring accurate order fulfillment and timely delivery.
- Responded to customer inquiries and resolved issues related to orders, product information, returns, and refunds, maintaining a 95%+ customer satisfaction rate.
- Assisted with marketing campaigns, handling promotions, and communicating deals with customers.
- Managed customer complaints and escalations professionally, ensuring a positive resolution for both the customer and the company.
- Worked closely with the warehouse and logistics teams to ensure smooth order processing and inventory management.
Education
Associates -
Palm Beach State Community College
High School - undefined
West Boca Community High School
01.2019
Associate of Science - Diagnostic Medical Sonogrphy
Cambridge College of Healthcare
Delray Beach 12-2027
Skills
- Operations Management
- Personal Assistant
- Social Media Management
- Customer Service
- Travel Coordination
- Patient Care
- Excel
- Organization
- Scheduling Software
- QuickBooks
- Professional appearance
- Effective customer upselling
- Team collaboration
- Point-of-sale system
- Customer service
- Liquor, wine, and food service
- Cash handling
- High volume dining
- Food safety practices
- Positive and professional
- Point of sale (POS) system operations
Timeline
Server
American Social
04.2025 - Current
Office Coordinator
The Biostation
01.2024 - 2025
Manager
Executive Hair Additions
01.2022 - 01.2024
Server
Hooters
01.2021 - 04.2025
Lead Patient Coordinator / Assistant Office Manager
Redcon1 Medical Spa
01.2020 - 01.2022
Customer Service Representative
Redcon1
01.2020 - 01.2022
High School - undefined
West Boca Community High School
Associates -
Palm Beach State Community College
Associate of Science - Diagnostic Medical Sonogrphy
Cambridge College of Healthcare
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