Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaclyn Junk

Oklahoma City,OK

Summary

to obtain a position, where i can utilize my work experience and advance within a company gaining new skills and knowledge.

Overview

9
9
years of professional experience

Work History

Assistant Store Manager

OnGo
Oklahoma City, OK
01.2020 - Current
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.

Car Hopper

Sonic
Oklahoma City, OK
08.2019 - 12.2019
  • Verified customer identification and credit card information.
  • Adhered to company policies regarding customer service standards.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Kept customer and food preparation areas clean and well-organized.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.

Boxer

Frontier Co-op
North Liberty, IA
01.2018 - 06.2019
  • Collaborated with coaching staff on conditioning drills designed to improve speed, agility and reflexes.
  • Packaged product that we took out of the bin.
  • Delegated work to staff, setting priorities and goals.
  • Prepared requested orders by pulling materials, packing boxes and placing packaged items in delivery staging area.
  • Adjusted scanning settings according to specific requirements of each job.
  • Kept inventory areas clean, organized, and free of safety hazards for maximum efficiency.
  • Reviewed electronically scanned document images to verify accuracy.
  • Operated equipment such as box cutters, hand jacks, tape guns and scanners in alignment with company guidelines.
  • Maintained quality control standards for all scanned materials.
  • Verified accuracy of scanned information by comparing it with original document.
  • Removed jammed papers from scanners carefully to avoid damaging equipment components.

Server

Leonardos pizza
Cedar Rapids, IA
10.2017 - 11.2018
  • Provided excellent customer service to ensure satisfaction.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Took orders from customers accurately and in a timely manner.
  • Provided exceptional service to high volume of daily customers.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.

Cashier

Fast Fuel
Cedar Rapids, IA
04.2016 - 07.2017
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Worked closely with front-end staff to assist customers.

Shift Manager

Arby's
Cedar Rapids, IA
08.2016 - 06.2017
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Helped employees accomplish tasks during peak periods.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Coached employees on interactions with customers to drive exceptional service.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Enforced safety standards throughout the store including proper use of equipment.
  • Responded quickly and effectively to emergency situations as they arose.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Resolved conflicts between staff members in a professional manner.

Cook

Guppys on the go
Walford, IA
08.2015 - 08.2016
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Ensured that all food was cooked at the correct temperature and stored correctly.
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Grilled and deep fried various foods from meats to potatoes.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Followed established procedures and requirements for safe food handling, storage and service.
  • Chopped, diced and sliced vegetables and fruit ahead of rush periods.
  • Adhered to food safety standards when storing and preparing foods.

Education

High School Diploma -

Expo Alternative HS
Waterloo, IA
06-2010

Skills

  • Department Oversight
  • Business Development
  • Loss Prevention
  • Records Management
  • Customer Relations
  • Store Organization
  • Stock Management
  • Assignment Delegation
  • Operations
  • Performance Evaluations
  • Pivot Tables
  • Mentoring and Coaching
  • Store Opening and Closing
  • POS Systems
  • Sales Growth
  • Quickbooks
  • Inventory Control
  • Employee Coaching
  • Motivational Techniques
  • Time Management
  • Marketing and Promotions
  • Problem-Solving
  • Relationship Building and Management
  • Team Management
  • Upselling and Cross Selling
  • Customer Service Management
  • Incident Reports
  • Customer Service
  • Inventory Counting
  • POS Systems Operations
  • Retail Operations
  • Team Building and Leadership
  • Customer Experience
  • Pricing and Markdowns
  • Transaction Processing
  • Staff Supervision
  • Hiring and Training
  • Customer Service and Engagement
  • Flexible Schedule

Timeline

Assistant Store Manager

OnGo
01.2020 - Current

Car Hopper

Sonic
08.2019 - 12.2019

Boxer

Frontier Co-op
01.2018 - 06.2019

Server

Leonardos pizza
10.2017 - 11.2018

Shift Manager

Arby's
08.2016 - 06.2017

Cashier

Fast Fuel
04.2016 - 07.2017

Cook

Guppys on the go
08.2015 - 08.2016

High School Diploma -

Expo Alternative HS

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Jaclyn Junk