Jaclyn Junk
Oklahoma City,OK
Summary
to obtain a position, where i can utilize my work experience and advance within a company gaining new skills and knowledge.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
OnGo
Oklahoma City, OK
01.2020 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
Car Hopper
Sonic
Oklahoma City, OK
08.2019 - 12.2019
- Verified customer identification and credit card information.
- Adhered to company policies regarding customer service standards.
- Took orders, prepared foods and processed payments in full-service establishment.
- Completed opening, closing and shift change tasks by following company guidelines.
- Kept customer and food preparation areas clean and well-organized.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
Boxer
Frontier Co-op
North Liberty, IA
01.2018 - 06.2019
- Collaborated with coaching staff on conditioning drills designed to improve speed, agility and reflexes.
- Packaged product that we took out of the bin.
- Delegated work to staff, setting priorities and goals.
- Prepared requested orders by pulling materials, packing boxes and placing packaged items in delivery staging area.
- Adjusted scanning settings according to specific requirements of each job.
- Kept inventory areas clean, organized, and free of safety hazards for maximum efficiency.
- Reviewed electronically scanned document images to verify accuracy.
- Operated equipment such as box cutters, hand jacks, tape guns and scanners in alignment with company guidelines.
- Maintained quality control standards for all scanned materials.
- Verified accuracy of scanned information by comparing it with original document.
- Removed jammed papers from scanners carefully to avoid damaging equipment components.
Server
Leonardos pizza
Cedar Rapids, IA
10.2017 - 11.2018
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Provided exceptional service to high volume of daily customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Cashier
Fast Fuel
Cedar Rapids, IA
04.2016 - 07.2017
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Worked closely with front-end staff to assist customers.
Shift Manager
Arby's
Cedar Rapids, IA
08.2016 - 06.2017
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Coached employees on interactions with customers to drive exceptional service.
- Monitored store operations to ensure compliance with company policies and procedures.
- Communicated with other shift managers to facilitate continuum of customer service.
- Provided coaching and guidance to team members when necessary to improve performance.
- Assisted in resolving escalated customer service issues in a timely manner.
- Enforced safety standards throughout the store including proper use of equipment.
- Responded quickly and effectively to emergency situations as they arose.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Resolved conflicts between staff members in a professional manner.
Cook
Guppys on the go
Walford, IA
08.2015 - 08.2016
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Ensured that all food was cooked at the correct temperature and stored correctly.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Grilled and deep fried various foods from meats to potatoes.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Followed established procedures and requirements for safe food handling, storage and service.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Adhered to food safety standards when storing and preparing foods.
Education
High School Diploma -
Expo Alternative HS
Waterloo, IA06-2010
Skills
- Department Oversight
- Business Development
- Loss Prevention
- Records Management
- Customer Relations
- Store Organization
- Stock Management
- Assignment Delegation
- Operations
- Performance Evaluations
- Pivot Tables
- Mentoring and Coaching
- Store Opening and Closing
- POS Systems
- Sales Growth
- Quickbooks
- Inventory Control
- Employee Coaching
- Motivational Techniques
- Time Management
- Marketing and Promotions
- Problem-Solving
- Relationship Building and Management
- Team Management
- Upselling and Cross Selling
- Customer Service Management
- Incident Reports
- Customer Service
- Inventory Counting
- POS Systems Operations
- Retail Operations
- Team Building and Leadership
- Customer Experience
- Pricing and Markdowns
- Transaction Processing
- Staff Supervision
- Hiring and Training
- Customer Service and Engagement
- Flexible Schedule
Timeline
Assistant Store Manager
OnGo
01.2020 - Current
Car Hopper
Sonic
08.2019 - 12.2019
Boxer
Frontier Co-op
01.2018 - 06.2019
Server
Leonardos pizza
10.2017 - 11.2018
Shift Manager
Arby's
08.2016 - 06.2017
Cashier
Fast Fuel
04.2016 - 07.2017
Cook
Guppys on the go
08.2015 - 08.2016
High School Diploma -
Expo Alternative HS