Jaclyn Koci
Cary,IL
Summary
Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient / donor care standards.
Overview
7
7
years of professional experience
Work History
Receptionist
Highlight Healthcare
08.2023 - 12.2023
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Reduced incoming call response time by implementing an effective call routing system.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Receptionist
Wauconda Care Rehabilitation
02.2022 - 06.2022
- Answer 40 Phone calls a day
- Check in and out visitors and staff
- Take temperatures
- Make sure visitors fill out coronavirus waivers
- Enforce makes and face shields to be worn in the Facility
- Check in new patients at arrive at the facility
- Making sure staff and visitors answer coronavirus questions
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Fraud Prevention Specialist FOR CREDIT CARDS
JPMorgan Chase
03.2021 - 05.2021
- Answer inbound and make outbound calls to customers
- Report fraud on customers accounts
- Activate new credit cards for customers
- Close accounts
- Verify customers with AAT for security questions.
- Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
- Reviewed transactions and receipts to identify any suspicious activity.
Collections and Fraud Protection
LaSalle Network (Peapod contractor)
09.2020 - 01.2021
- Review and verify accounts
- Lock accounts and turn off shopping on accounts that do not verify
- Send reports over to management
- Update billing information.
- Prepared and presented detailed reports to management on claims issues to aid in decision making.
Contracted Freelancer
S & E Group LLC/ Arise
02.2018 - 08.2020
- Answered calls on behalf of clients
- Helped company maintain exceptional client service ratings
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Documented conversations with customers to track requests, problems and solutions
- Work with a variety of different clients that are contracted by Arise and S&E Company
- Go through training and Certifications for each Job Role.
- Generated detailed reports to highlight product performance and usage metrics.
Server
All Staff Hospitality Temp Agency
03.2017 - 12.2018
- Set up for events with up to 100 attendees
- Served plated dinners, buffet-style dinners and passed hors d'oeuvre for parties
- Arrive to Remote location
- Friendship village retirement home.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Education
No Degree - Phlebotomy
Phlebotomy Training Specialists
Schaumburg, IL12.2023
High school diploma -
Barrington High School
Barrington, IL06.2007
Skills
- Sample Collection
- Appointment Scheduling
- Customer Service
- Butterfly Venipuncture
- Glucose Screening
- Data Confidentiality
- CPR/AED
- Finger Stick Method
- Phlebotomy Technician
- Blood Culturing
- Order of draw
- HIPAA
Timeline
Receptionist
Highlight Healthcare
08.2023 - 12.2023
Receptionist
Wauconda Care Rehabilitation
02.2022 - 06.2022
Fraud Prevention Specialist FOR CREDIT CARDS
JPMorgan Chase
03.2021 - 05.2021
Collections and Fraud Protection
LaSalle Network (Peapod contractor)
09.2020 - 01.2021
Contracted Freelancer
S & E Group LLC/ Arise
02.2018 - 08.2020
Server
All Staff Hospitality Temp Agency
03.2017 - 12.2018
No Degree - Phlebotomy
Phlebotomy Training Specialists
High school diploma -
Barrington High School
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