Jaclyn Landry
North Andover,MA
Summary
Experienced operations manager and skilled leader with 15 years of experience. Leveraging exceptional planning and problem-solving abilities to enhance business plans and day-to-day activities. A results-driven and resilient professional, adept at developing teams, improving processes, and increasing productivity. Possessing a solid understanding of industry trends, excellent communication skills, and a talent for identifying areas in need of improvement and implementing strategic changes.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Site Lead
ServiceNow
03.2020 - Current
- Successfully re-opened the office implementing new COVID policies and procedures and continue to manage daily
- Assisted in a 30,000sqft expansion as the onsite contact working closely with project managers and construction vendors to ensure schedules were kept with limited delays
- Drove excellence in customer service through effective communication channels between internal teams as well as external clients.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Work closely with site executives on strategic planning for company growth to develop
- Plan and execute all employee appreciation events, socials and assist with coordinating Quarterly Business Reviews.
- Established strong relationships with vendors, negotiating favorable contracts that benefited both parties in terms of cost savings and service quality.
- Increased employee engagement by implementing training programs and promoting open communication.
- Coordinated with stakeholders on project requirements, ensuring alignment between expectations and deliverables.
- Established relationships with key stakeholders, fostering long-term partnerships for future collaborations.
- Led continuous improvement efforts, identifying areas of opportunity and driving positive change across the organization.
Office Manager/Event Coordinator
Haworth, Inc.
01.2017 - 02.2020
- Responsible for directing and overseeing all events for the New England region: corporate meetings, dinners, annual product launch, client visits, corporate visits, etc
- (8+ a year)
- Coordinates all event/meeting logistics and catering needs required within the showroom: researching new vendors, create new ideas/themes/client gifts for memorable experiences
- Compiles sales support materials and maintains all product sample inventory: fabric samples, chair demos, Showroom floor items
- Works with the property management team to coordinate all shipments, installs, and removals of furniture displays
- Serves as the project manager for quarterly Showroom updates: oversee installs, construction, product removal
- Assists the Director of sales in creating and running weekly/monthly reports, presentations, and meeting materials using PowerPoint, Excel, Bluescape, VINE
- Assists in onboarding all new hires, coordinate IT needs, security clearance, scheduling orientation
- Performs all necessary administrative duties to support the sales efforts in keeping the showroom running efficiently.
Catering/Event Manager
Gordon College
10.2011 - 08.2015
- Worked closely with Director of Catering and School Management team to creatively, efficiently, and economically manage catering services and events to meet the fine dining needs of the campus
- Planned all catering and event services for several large and small-scale events (5-10/wk for 50-2000guests) across campus including board of trustee's events and donor dinners; hosted several high-profile attendees including Senator John Kerry and the CEOs of J.C
- Penney and Capital One
- Directly supervised catering operations including event staffing, menu planning, billing, floor plans, catering set-up, preparation, service, and breakdown
- Maintained strong working relationship with Director and Assistant Director of Dining Services to ensure cross functional teams are in sync and delivering the highest degree of hospitality
- Coordinated an array of details for each event including signage, floral arrangements, seating and floor plans
- Assisted in recruitment, training, supervision of all catering/event labor; created and maintained staff schedule
- Created menus focused on healthy, allergen friendly options.
- Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
- Streamlined event planning processes by implementing efficient project management strategies.
Administrative Assistant (contract)
Kirkwood Direct/Kirkwood Printing
11.2010 - 01.2011
- Worked with a team of account managers to execute a high volume of weekly direct mail pieces for B2B and consumer businesses
- Served as point person for assembling direct mail pieces and worked with account managers to ensure collateral was assembled efficiently and pushed out for delivery in timely manner
- Assisted with several office duties including filing, organizing supplies, and ordering supplies from key vendors.
Assistant Manager and Bartender
Meadow Creek Golf Club
- 06.2010
- Worked on dynamic events team to deliver quality food and beverage service for in-house restaurant as well as annual events such as bridal shows, holiday parties and weddings
- Managed staff of 15 people to ensure flawless execution of event or restaurant shift; performed opening and closing procedures, EOD reports, inventory, and delivery coordination
- Collaborated with cross functional team to determine design and layout of large-scale events.
Education
B.S. Hospitality and Event Management -
Lasell College
Newton, MAA.S. Business Administration -
Middlesex Community College
Lowell, MASkills
Operational Efficiency
Organizational Management
Superb time management skills
Customer Relationship Management
Strategic Planning
Schedule Management
Customer Service
Facilities Management
Asset Management
Problem-Solving
Employee relations and conflict resolution
Planning and Implementation
References
Available upon request
Certification
- GLSS Yellow Belt Training - 2024
- GLSS Green Belt Training - 2024 (in progress)
- FMP Certification - 2021
Timeline
Site Lead
ServiceNow
03.2020 - Current
Office Manager/Event Coordinator
Haworth, Inc.
01.2017 - 02.2020
Catering/Event Manager
Gordon College
10.2011 - 08.2015
Administrative Assistant (contract)
Kirkwood Direct/Kirkwood Printing
11.2010 - 01.2011
A.S. Business Administration -
Middlesex Community College
Assistant Manager and Bartender
Meadow Creek Golf Club
- 06.2010
B.S. Hospitality and Event Management -
Lasell College