Jaclyn Lanoue
Boise,FL
Summary
Friendly SSA with in-depth knowledge of post office products and services. Proven record fostering positive relationships with customers. Successful in tactfully resolving issues relating to delivery, mail theft, and lost or damaged mail.
Overview
25
25
years of professional experience
Work History
Mail Processing Clerk
USPS
10.2024 - Current
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Safeguarded sensitive information by adhering to strict confidentiality protocols when handling personal correspondence.
- Coordinated with team members to manage heavy workloads, ensuring timely completion of all assigned tasks while maintaining high-quality standards.
- Actively participated in safety meetings and workshops, contributing to a secure and accident-free workplace environment.
City Letter Carrier
USPS
06.2014 - Current
- Drove team revenue totals by bringing in top sales numbers.
- Achieved sales targets consistently by utilizing persuasive communication skills and product expertise.
- Developed personalized solutions for clients based on their unique challenges and goals, leading to higher conversion rates.
- Organized product training sessions for both internal staff and external clients to ensure thorough understanding of features and benefits offered by the company''s products or services.
- Cultivated long-term client relationships by maintaining open communication channels and providing exceptional service.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
Program Coordinator
Hope DAC
03.2006 - 05.2014
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
- Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
- Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
- Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
Case Manager
Nobles County Human Services
02.2001 - 02.2007
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
Education
Bachelor of Science - Social Sciences
Southwest Minnesota State University
Marshall, MN05-1998
Skills
- Package handling
- Problem-solving skills
- Customer service
- Workplace safety
- Work independently
- Team collaboration
- Accuracy and precision
- Distribution coordination
Accomplishments
- Trained 20 new postal carriers.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Processed and sorted average of 2000 pieces of mail per day.
Timeline
Mail Processing Clerk
USPS
10.2024 - Current
City Letter Carrier
USPS
06.2014 - Current
Program Coordinator
Hope DAC
03.2006 - 05.2014
Case Manager
Nobles County Human Services
02.2001 - 02.2007
Bachelor of Science - Social Sciences
Southwest Minnesota State University