Summary
Overview
Work History
Education
Skills
Additional Education
Timeline
Generic

Jaclyn Larson

Altoona,WI

Summary

I'm a mom of two teenagers. I'm about to add the second one to our car insurance, life is expensive and I want to be able to provide as well as possible for my family.


I'm a professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.


Overview

20
20
years of professional experience

Work History

Stacks Maintenance Supervisor

University of Wisconsin Eau Claire
04.2016 - Current
  • Answered questions from patrons and helped to find desired materials.
  • Monitored library environments to maintain safe, hazard-free settings.
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Supervised 5-10 employees, trained and scheduled shifts.
  • Organized library shelves, materials and equipment in clear, alphabetized order.
  • Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
  • Developed library displays and implemented innovative outreach activities for improved community engagement.
  • Provided valuable research assistance to patrons seeking information or guidance on various topics.
  • Collected and processed fines on overdue library materials.

Insurance Agent

McDermid Agency
11.2011 - 04.2016
  • Built a solid customer base, by utilizing my product knowledge, positive attitude, and sales ability.
  • Keep up to date on policies, procedures and evolving insurance issues via Continuing Education.
  • Thorough consultations with clients to ensure appropriate insurance needs are met, while complying with State of Wisconsin rules and regulations.
  • Researching and following through on customer claims/losses.
  • Utilizing multiple Insurance companies websites to obtain competitive quotes for my customers.
  • Set up marketing tools via Social Media, Yellowbook and mailing fliers.
  • Monthly sales meetings with our Insurance company sales and marketing reps, to ensure we are meeting goals and utilizing company tools.
  • Developed a system where we are aware of customer renewals, thus able to ensure customers policies are still accurate and to reach out to existing policy holders.
  • Daily operation of office equipment including multi line phone systems, filing, faxing, email, internet, and Microsoft Word.

Manager

Dana’s Bar & Grill
09.2010 - 10.2011
  • Managed and oversaw bar and restaurant service staff.
  • Scheduled staff according to both “busy time” and budget needs.
  • Created drink specials and special events to attract customers.
  • Managed marketing details, including social media, coupon booklets, and fliers.
  • Supervised and worked to ensure all General Manager policies and procedures were being followed on a daily basis.
  • Made plans, set goals and encouraged staff to help reach sales goals by offering up sells.
  • Was the frontline for any and all customer concerns, complaints or issues.
  • Worked with kitchen staff to ensure we were in sync with time management, service expectations, and stocking our own food items. (i.e. desserts, salad needs, condiments etc)
  • Daily reconciliation of drawers. Fixing or researching any monetary discrepancies.
  • Ensured bartenders were following code by creating a fun yet, safe environment for our customers, including checking I.D.’s, not over pouring or over serving our customers.

Banquet Supervisor

Green Mill/Holiday Inn
03.2006 - 09.2007
  • Managed a staff of 10-15 employees.
  • Trained staff on proper set up, tear down and service aspects.
  • Obtained bartending license and ServSafe Certification
  • Reviewed staff performance for the General Manager
  • Assessed client needs for the proper set up of business event meetings, special events and weddings.
  • Served hundreds of banquet customers a day, ensuring events went on smoothly and seamlessly.
  • Liaison between kitchen staff, service staff and clients.
  • Collected payments, reconciled drawers and general closing duties.
  • Currently also employed part time as Bartender at Bowlwinkles 2002-2005 and 2010-present.

Education

High School Diploma - Advertising, Art, and General Education

Hennepin Technical College
Brooklyn Park, MN

Skills

  • Experience with all Microsoft Office, Outlook and Teams applications
  • Cash Handling
  • Customer Service
  • Phone etiquette
  • Employee scheduling
  • Communication proficiency

Additional Education

  • Property and Casualty Licensure, WITC New Richmond, 2011
  • 12 Credits of Insurance and Ethics courses yearly 2011-present
  • Fundamentals of Supervision and Management, Ed2Go, UWEC Continuing Education, 2016

Timeline

Stacks Maintenance Supervisor

University of Wisconsin Eau Claire
04.2016 - Current

Insurance Agent

McDermid Agency
11.2011 - 04.2016

Manager

Dana’s Bar & Grill
09.2010 - 10.2011

Banquet Supervisor

Green Mill/Holiday Inn
03.2006 - 09.2007

High School Diploma - Advertising, Art, and General Education

Hennepin Technical College

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