Jaclyn Lightbourne
Glendale,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Senior Sales Coordinator
Cross-Fire & Security Co., Inc.
09.2011 - Current
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Worked closely with sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Reviewed sales performance data regularly to identify areas for improvement and implement corrective actions when needed.
- Compiled client profiles and entered information into operating system.
- Reduced errors during sales and service processes by devising and deploying template responses.
- Mentored junior sales admin staff, contributing to their professional development.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Ensured seamless data migration from legacy systems to NetSuite while maintaining data integrity.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
Cashier/Truck Unloader
Ulta Beauty Inc.
05.2010 - 09.2011
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Set up new sales displays each week with fresh merchandise.
- Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
- Handled packages with care while transporting from truck to loading dock.
Third Key Holder
A.C Moore
01.2004 - 07.2010
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized store environment.
- Addressed customer inquiries and concerns promptly, resolving issues effectively to maintain loyalty and satisfaction.
- Maintained open communication with management regarding sales performance, employee relations, and suggested improvements for the store's operations.
- Enhanced store security by closely monitoring inventory levels and promptly reporting any suspicious activity.
- Assisted in training new team members, ensuring they quickly adapted to company policies and procedures.
- Conducted regular inventory audits to maintain accurate stock counts and prevent loss or theft of merchandise.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Education
High School Diploma -
Martin Luther High School
Maspeth, NY05.2003
Skills
- Professional and mature
- Persistent and Resilient
- Maintaining confidentiality
- Verbal and written communication
- Teamwork and Collaboration
- Staff Training and Development
- Documentation and Recordkeeping
- Spreadsheet development
- Microsoft Office
- Attention to Detail
- Problem-Solving
Timeline
Senior Sales Coordinator
Cross-Fire & Security Co., Inc.
09.2011 - Current
Cashier/Truck Unloader
Ulta Beauty Inc.
05.2010 - 09.2011
Third Key Holder
A.C Moore
01.2004 - 07.2010
High School Diploma -
Martin Luther High School