Jaclyn Logan
Hilliard,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Data Analyst
Cass Information Systems
Columbus, OH
03.2023 - Current
- Documented effective and replicable methods for extracting data and organizing data sources.
- Upheld security and confidentiality of documents and data of Fortune 500 companies.
- Research and resolve 65 accounts per day
- Collaborate with vendors for Fortune 500 companies via phone, email and fax to ensure accuracy and integrity of data used for analysis and reporting purposes.
Specimen Accessioner
LabCorp
Dublin, OH
05.2022 - Current
- Ensured accurate test results by meticulously verifying patient information and test orders.
- Safeguarded patient privacy through diligent adherence to HIPAA regulations during all stages of accessioning process.
- Processed 500 specimens nightly
- Assisted in training new employees on standard operating procedures, fostering culture of excellence within team.
- Improved specimen processing efficiency by accurately labeling and organizing samples.
- Reduced turnaround time for test results by efficiently prioritizing and processing urgent specimens.
- Enhanced laboratory productivity with timely accessioning of incoming specimens.
Hematology Lab Assistant
LabCorp
Dublin, OH
05.2021 - 05.2022
- Managed specimen sample handling, receiving, storage and inventory.
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Prepared samples for centrifugation, aliquoting and preserving sample integrity.
- Prepared up to 10,000 specimens nightly for testing and analysis.
- Provided assistance in training new lab personnel on proper techniques, safety guidelines, and protocol adherence for smooth integration into team environment.
- Assisted with ordering supplies and equipment, calibrating instruments and preventive maintenance.
- Maintained confidentiality of sensitive information pertaining to research findings, methodologies, or patient data when required by regulations or ethical standards.
- Safely prepared reagents, compounds and lab test solutions.
Specimen Accessioner
LabCorp
Dublin, OH
02.2020 - 05.2021
- Ensured accurate test results by meticulously verifying patient information and test orders.
- Safeguarded patient privacy through diligent adherence to HIPAA regulations during all stages of accessioning process.
- Processed 500 specimens nightly
- Assisted in training new employees on standard operating procedures, fostering culture of excellence within team.
- Improved specimen processing efficiency by accurately labeling and organizing samples.
- Reduced turnaround time for test results by efficiently prioritizing and processing urgent specimens.
- Enhanced laboratory productivity with timely accessioning of incoming specimens.
Off-site Invoice Payment Specialist
Cass Information Systems
Columbus, OH
01.2018 - 02.2020
- Performed various administrative tasks related to payments, including generating reports, updating records, and maintaining accurate documentation.
- Developed strong relationships with banks, credit card processors, and other external partners for seamless collaboration in handling payments.
- Safeguarded sensitive financial data through strict adherence to privacy policies and implementation of robust security measures.
- Reduced errors in payment transactions by conducting thorough audits and identifying areas for improvement on over 100 accounts daily.
Customer Service Representative
Nationwide Insurance Company
Dublin, OH
01.2017 - 12.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered over 80 customer calls daily with minimal wait times.
General Manager
Five Guys Burger And Fries
Boardman, OH
08.2012 - 10.2016
- Managed budget implementations, employee reviews, training, inventory and schedules.
- Managed team of over 30 employees
- Managed diverse team of professionals, fostering positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Education
Bachelor of Science - Biological Science
Arizona State University
Tempe, AZ12.2024
Associate of Science - Health Information Management
Eastern Gateway Community College
Youngstown, OH05.2017
Skills
- Laboratory experience
- Data Analysis
- Management
- Cyber security
- 10 Key typing
- SQL/Splunk/Linux
- Data entry
- Microsoft
Certification
- Google Cybersecurity, Coursera - 2023
Timeline
Data Analyst
Cass Information Systems
03.2023 - Current
Specimen Accessioner
LabCorp
05.2022 - Current
Hematology Lab Assistant
LabCorp
05.2021 - 05.2022
Specimen Accessioner
LabCorp
02.2020 - 05.2021
Off-site Invoice Payment Specialist
Cass Information Systems
01.2018 - 02.2020
Customer Service Representative
Nationwide Insurance Company
01.2017 - 12.2017
General Manager
Five Guys Burger And Fries
08.2012 - 10.2016
Bachelor of Science - Biological Science
Arizona State University
Associate of Science - Health Information Management
Eastern Gateway Community College