Jaclyn Logan
Hilliard,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Data Analyst
Cass Information Systems
03.2023 - Current
- Documented effective and replicable methods for extracting data and organizing data sources.
- Upheld security and confidentiality of documents and data of Fortune 500 companies.
- Research and resolve 65 accounts per day
- Collaborate with vendors for Fortune 500 companies via phone, email and fax to ensure accuracy and integrity of data used for analysis and reporting purposes.
Specimen Accessioner
LabCorp
05.2022 - Current
- Ensured accurate test results by meticulously verifying patient information and test orders.
- Safeguarded patient privacy through diligent adherence to HIPAA regulations during all stages of accessioning process.
- Processed 500 specimens nightly
- Assisted in training new employees on standard operating procedures, fostering culture of excellence within team.
- Improved specimen processing efficiency by accurately labeling and organizing samples.
- Reduced turnaround time for test results by efficiently prioritizing and processing urgent specimens.
- Enhanced laboratory productivity with timely accessioning of incoming specimens.
Hematology Lab Assistant
LabCorp
05.2021 - 05.2022
- Managed specimen sample handling, receiving, storage and inventory.
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Prepared samples for centrifugation, aliquoting and preserving sample integrity.
- Prepared up to 10,000 specimens nightly for testing and analysis.
- Provided assistance in training new lab personnel on proper techniques, safety guidelines, and protocol adherence for smooth integration into team environment.
- Assisted with ordering supplies and equipment, calibrating instruments and preventive maintenance.
- Maintained confidentiality of sensitive information pertaining to research findings, methodologies, or patient data when required by regulations or ethical standards.
- Safely prepared reagents, compounds and lab test solutions.
Specimen Accessioner
LabCorp
02.2020 - 05.2021
- Ensured accurate test results by meticulously verifying patient information and test orders.
- Safeguarded patient privacy through diligent adherence to HIPAA regulations during all stages of accessioning process.
- Processed 500 specimens nightly
- Assisted in training new employees on standard operating procedures, fostering culture of excellence within team.
- Improved specimen processing efficiency by accurately labeling and organizing samples.
- Reduced turnaround time for test results by efficiently prioritizing and processing urgent specimens.
- Enhanced laboratory productivity with timely accessioning of incoming specimens.
Off-site Invoice Payment Specialist
Cass Information Systems
01.2018 - 02.2020
- Performed various administrative tasks related to payments, including generating reports, updating records, and maintaining accurate documentation.
- Developed strong relationships with banks, credit card processors, and other external partners for seamless collaboration in handling payments.
- Safeguarded sensitive financial data through strict adherence to privacy policies and implementation of robust security measures.
- Reduced errors in payment transactions by conducting thorough audits and identifying areas for improvement on over 100 accounts daily.
Customer Service Representative
Nationwide Insurance Company
01.2017 - 12.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered over 80 customer calls daily with minimal wait times.
General Manager
Five Guys Burger And Fries
08.2012 - 10.2016
- Managed budget implementations, employee reviews, training, inventory and schedules.
- Managed team of over 30 employees
- Managed diverse team of professionals, fostering positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Education
Bachelor of Science - Biological Science
Arizona State University
Tempe, AZ12.2024
Associate of Science - Health Information Management
Eastern Gateway Community College
Youngstown, OH05.2017
Skills
- Laboratory experience
- Data Analysis
- Management
- Cyber security
- 10 Key typing
- SQL/Splunk/Linux
- Data entry
- Microsoft
Certification
- Google Cybersecurity, Coursera - 2023
Timeline
Data Analyst
Cass Information Systems
03.2023 - Current
Specimen Accessioner
LabCorp
05.2022 - Current
Hematology Lab Assistant
LabCorp
05.2021 - 05.2022
Specimen Accessioner
LabCorp
02.2020 - 05.2021
Off-site Invoice Payment Specialist
Cass Information Systems
01.2018 - 02.2020
Customer Service Representative
Nationwide Insurance Company
01.2017 - 12.2017
General Manager
Five Guys Burger And Fries
08.2012 - 10.2016
Bachelor of Science - Biological Science
Arizona State University
Associate of Science - Health Information Management
Eastern Gateway Community College