Jaclyn Maker
Waterford,CT
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Assistant Store Manager
Defender Industries
08.2020 - Current
- Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Trained and guided team members to maintain high productivity and performance metrics.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Insurance Agent
Swanson Insurance
01.2019 - 08.2020
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Met with customers to provide information about available products and policies.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Finalized sales and collected necessary deposits.
- Streamlined administrative tasks, improving overall office efficiency and productivity.
- Collected premiums on or before effective date of coverage.
- Conducted annual reviews of existing policies to update information.
Cashier
Defender Industries
08.2017 - 08.2020
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, and locate items throughout the store.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed cash, card, and check transactions to complete customer purchases.
- Assisted customers with returns, refunds and resolving transaction issues.
- Greeted customers entering store and responded promptly to customer needs.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Claims Adjuster
New London County Mutual Insurance
08.2017 - 01.2019
- Investigated and assessed damage to property and reviewed property damage estimates.
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
- Verified insurance claims and determined fair amount for settlement.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Negotiated fair settlements for clients by effectively communicating with all parties involved in the claim process.
- Assisted policyholders in understanding the complexities of their coverage plans, helping them make informed decisions about their claims.
- Managed catastrophe situations effectively, addressing urgent claims needs quickly and compassionately.
- Identified fraudulent activities through diligent investigation, protecting company assets from potential losses.
- Maintained compliance with state regulations and company policies while handling a high volume of insurance claims.
- Ensured accurate record-keeping within database systems for audit purposes and streamlined retrieval of pertinent information during claim reviews.
- Developed positive relationships with policyholders, fostering trust through transparency during the claim process.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Maintained contact with claimants and attorneys to determine treatment status.
- Achieved cost savings through successful subrogation efforts, recovering funds from responsible parties in various claims scenarios.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Attended industry conferences and workshops to stay current on trends and developments within the field of claims adjusting.
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
Front End Supervisor
Defender Industries
01.2011 - 08.2017
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate financial records.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
- Conducted regular training sessions for new hires and existing employees on company policies, procedures, and best practices.
- Assisted in the development of staff schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Handled personnel issues such as attendance tracking, time-off requests, disciplinary actions fairly.
- Led by example in customer interactions, setting high standard for service that team members followed.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
Life Skills Instructor
Arc of New London County
06.2010 - 01.2011
- Maintained impeccable records for each client and daily instructional activities.
- Maintained detailed, confidential client files.
- Supported people with developmental disabilities and autism in building multi-faceted skillset to promote independence and self-confidence.
- Modeled positive behavior skills as well as good problem-solving and relationship-building abilities to improve clients' social integration.
- Promoted proper sanitation by training on important cleaning tasks in kitchens and bathrooms.
- Provided support to social service clients in navigating available resources.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Monitored progress towards service plan goals.
- Helped clients to identify challenges and set goals.
- Helped to integrate clients in local community by teaching important social and work-related skills.
- Assisted with personal care appointments such as haircuts and doctors' appointments.
Adult Probation Officer Intern
State of Connecticut
02.2010 - 05.2010
- Effectively managed caseloads while maintaining a high level of attention to detail and thoroughness in all aspects of the job duties performed for each case assigned.
- Maintained accurate records of probationer activities, facilitating informed decision-making during review hearings and meetings.
- Assisted with home visits, workplace checks, and drug tests as required by court orders, ensuring compliance with all conditions of release.
- Maintained organized offender records and documentation in compliance with department and legal standards.
- Conducted investigations into violations and other allegations.
- Paid attention to detail while completing assignments.
- Sorted and organized files, spreadsheets, and reports.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Generated reports detailing findings and recommendations.
Education
Master of Science - Forensic Psychology
Southern New Hampshire University
Hooksett, NH11.2019
Bachelor of Arts - Psychology
Eastern Connecticut State University
Willimantic, CT05.2010
Skills
- Problem-Solving
- Customer Service
- Retail Operations
- Team Building and Leadership
- Customer Service and Engagement
- Hiring and Training
- Records Management
- Performance Evaluations
- Employee Development
Website
https://www.linkedin.com/in/jaclyn-maker/
Timeline
Assistant Store Manager
Defender Industries
08.2020 - Current
Insurance Agent
Swanson Insurance
01.2019 - 08.2020
Cashier
Defender Industries
08.2017 - 08.2020
Claims Adjuster
New London County Mutual Insurance
08.2017 - 01.2019
Front End Supervisor
Defender Industries
01.2011 - 08.2017
Life Skills Instructor
Arc of New London County
06.2010 - 01.2011
Adult Probation Officer Intern
State of Connecticut
02.2010 - 05.2010
Master of Science - Forensic Psychology
Southern New Hampshire University
Bachelor of Arts - Psychology
Eastern Connecticut State University