Summary
Overview
Work History
Education
Skills
References
Timeline
JACLYN MARASCO

JACLYN MARASCO

ALBANY,GA

Summary

Experienced administrative professional with a strong background in banking operations and financial analysis. Proven in streamlining processes to improve service efficiency and client satisfaction. Skilled in QuickBooks, team leadership, and delivering customized financial solutions. Dedicated to optimizing performance and compliance in financial institutions.

Overview

20
20
years of professional experience

Work History

ADMINISTRATIVE ASSISTANT

R&D Communications LLC
Auburn
01.2016 - Current
  • Managed office supplies to maintain optimal inventory levels and timely orders.
  • Streamlined document retrieval by implementing efficient electronic and physical filing systems.
  • Tracked and reconciled expenses, producing detailed reports for ownership review.
  • Utilized QuickBooks for accurate accounts management, improving financial precision.
  • Prepared and analyzed financial statements to ensure compliance with accounting standards.s.

BANK TELLER/PERSONAL BANKER, SERVICE MANAGER

Wells Fargo Bank
Dothan
03.2009 - 01.2016
  • Streamlined transaction processes, reducing wait times and improving service efficiency.
  • Led branch operations to enhance customer service and drive sales outcomes.
  • Ensured compliance through regular audits and thorough risk assessments.
  • Managed cash operations, maintaining accuracy in vault and ATM transactions.
  • Collaborated with HR on staffing to optimize team performance.
  • Orchestrated team meetings to align on branch objectives, fostering accountability and shared success.

PERSONAL BANKER/TELLER

Coastal Bank and Trust
Crestview
06.2007 - 03.2009
  • Analyzed financial documents to identify customer needs and customize solutions.
  • Assisted customers with deposits, withdrawals, transfers, and loan payments.
  • Balanced daily cash drawer and reconciled discrepancies promptly.
  • Facilitated fair resolution of customer disputes while safeguarding bank interests.
  • Identified potential fraud risks and reported suspicious activities to management.

CUSTOMER SERVICE REPRESENTATIVE

Capeluto Termite and Pest Control
Tallahassee
01.2005 - 04.2007
  • Achieved high customer satisfaction through effective issue resolution and inquiry management.
  • Consistently met response metrics by managing calls and emails efficiently.
  • Resolved billing queries accurately, facilitating smooth payment processing and account updates.
  • Trained new hires on best practices, enhancing onboarding and team performance.
  • Scheduled technicians to appropriate territories and dispatched service calls promptly.

Education

ASSOCIATE OF ARTS DEGREE - EDUCATION

Northwest Florida State College, Niceville, FL
05.2001

Skills

  • Microsoft Office Suite
  • QuickBooks proficiency
  • Financial analysis
  • Customer service
  • Account management
  • Cash management
  • Team leadership
  • Risk management
  • Sales strategies
  • Banking operations
  • Problem solving
  • Effective communication
  • Office management
  • Document organization
  • Financial reporting
  • Time management
  • Training and mentoring
  • Client relations
  • Record preparation
  • Multi-line phone operation
  • Multitasking and prioritization
  • 10-key data entry
  • Critical thinking skills
  • Database management
  • Clerical support services

References

References available upon request.

Timeline

ADMINISTRATIVE ASSISTANT - R&D Communications LLC
01.2016 - Current
BANK TELLER/PERSONAL BANKER, SERVICE MANAGER - Wells Fargo Bank
03.2009 - 01.2016
PERSONAL BANKER/TELLER - Coastal Bank and Trust
06.2007 - 03.2009
CUSTOMER SERVICE REPRESENTATIVE - Capeluto Termite and Pest Control
01.2005 - 04.2007
Northwest Florida State College - ASSOCIATE OF ARTS DEGREE, EDUCATION

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