Jaclyn Martin
Boulder,CO
Summary
Dynamic leader with a long-term proven track record at T/aco, excelling in high-volume dining and event planning. Expert in enhancing guest relations through exceptional service and team management. Skilled in POS system operations and adept at fostering a positive environment, significantly exceeding client expectations. Demonstrates strong problem-solving and communication abilities, ensuring seamless event execution and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Captain Server
T/aco
10.2016 - Current
- Provided enjoyable and pleasurable dining experiences for all guests.
- Created new and exciting menu options.
- Lead by example for a positive environment.
- Successfully ensured all staff was mentally and physically healthy by checking in and investing in their well-being.
- Ordered product and other essentials to secure successful service.
- Trained new hires on restaurant policies, menu offerings, and service techniques for seamless integration into the team.
- Ensured proper payment processing by accurately entering orders into the POS system and handling cash transactions.
- Completed restaurant opening and closing functions that included POS report generation.
Catering Manager
T/aco
10.2016 - Current
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
- Hired and trained both permanent and temporary staff members.
- Handled catering corespondence, scheduling, details, and invoices.
- Executed intimate and large volume events from start to finish.
- Prepared food, set up events, oversaw other staff, served food and drinks, and ensured the guests’ satisfactions.
Administrative Assistant
Deeper Africa
07.2015 - 11.2016
- Assisted in planning and preparing for guests’ upcoming trips.
- Used previous experience abroad to help facilitate cultural differences and misunderstandings.
- Answered phone system, routed calls, delivered messages to staff and greeted visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management.
- Learned and used payroll software.
- Ensured a positive customer experience.
Education
Bachelor Of Science - Anthropology
Grand Valley State University
Allendale, MI06.2011
Skills
- Team management
- Basic accounting
- Strong leadership
- Guest service and relations
- Guest relations including complaint management
- Catering and event planning experience
- Problem-solving and time management
- Reliable, responsible and loyal
- Strong and clear communication
- Reliable, adaptable and flexible
Timeline
Captain Server
T/aco
10.2016 - Current
Catering Manager
T/aco
10.2016 - Current
Administrative Assistant
Deeper Africa
07.2015 - 11.2016
Bachelor Of Science - Anthropology
Grand Valley State University
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