Jaclyn Masci
Keyport,NJ
Summary
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in Bartending, Mixology and customer service.
Overview
2026
2026
years of professional experience
Work History
Bartender
Buona Sera Red Bank
06.2025 - Current
- Prepared and served a variety of beverages, ensuring quality and presentation standards.
- Maintained cleanliness and organization of bar area to enhance efficiency and customer experience.
- Assisted in inventory management by tracking supplies and restocking as needed.
- Engaged with customers to provide recommendations and ensure satisfaction with service.
- Collaborated with kitchen staff to coordinate timely delivery of food and drink orders.
- Learned cocktail recipes and bartending techniques to improve service offerings.
- Worked the bar at private parties, collaborating with banquet servers to help create a wonderful event for special occasions such as weddings, engagement parties, repasses, etc.
Bartender/Server
McDonaughs Pub & Restaurant
2023 - 2024
- Crafted and served a variety of cocktails and beverages efficiently during peak hours.
- Provided exceptional customer service, ensuring a welcoming atmosphere for patrons.
- Maintained cleanliness and organization of bar area to comply with health standards.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Bartender/Server
Blue Ale House
2022 - 2023
- Collaborated with kitchen staff to coordinate food pairings with beverage selections for optimal guest experience.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
Server
Miller's Ale House
2020 - 2021
- Provided exceptional customer service in high-volume dining environment.
- Managed timely food and beverage delivery to enhance guest satisfaction.
- Trained new staff on menu items and service protocols, improving team efficiency.
- Collaborated with kitchen staff to ensure accuracy of orders and presentation standards.
- Maintained cleanliness and organization of dining area to meet health standards.
- Implemented upselling techniques that increased overall sales during shifts.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Bartender/Server
Charlie Browns Steakhouse
2018 - 2020
- Assisted in managing inventory by tracking supplies and placing orders as needed.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Completed and entered to-go orders by answering phones, preparing online orders through DoorDash, UberEats, and Grubhub.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Assisted with inventorying beverage stock and bar supplies.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Education
Bartending & Mixology Certificate - Bartending/Mixology
American Bartending School
New York, NY01-2019
Culinary Arts Diploma - Culinary Arts
The Institute of Culinary Education
New York, NY01-2010
Skills
- Customer service
- Cash handling
- Beverage preparation
- Inventory management
- Food pairing recommendations
- Upselling techniques
- Event coordination
- High-volume service
- Time management
Timeline
Bartender
Buona Sera Red Bank
06.2025 - Current
Bartender/Server
McDonaughs Pub & Restaurant
2023 - 2024
Bartender/Server
Blue Ale House
2022 - 2023
Server
Miller's Ale House
2020 - 2021
Bartender/Server
Charlie Browns Steakhouse
2018 - 2020
Bartending & Mixology Certificate - Bartending/Mixology
American Bartending School
Culinary Arts Diploma - Culinary Arts
The Institute of Culinary Education