Jaclyn McGeoghegan
Billerica,MA
Summary
Dynamic Certified Pharmacy Technician with Walgreens, skilled in enhancing customer service and streamlining inventory management. Proven ability to process insurance claims efficiently while maintaining patient confidentiality.
Detail-oriented finance professional with expertise in QuickBooks and payroll administration, recognized for delivering exceptional client support and satisfaction. Demonstrates strong knowledge of electrical supplies, enhancing service delivery and problem-solving capabilities. Proven track record in effective communication and empathy, fostering robust client relationships. Committed to leveraging financial insights and industry experience to drive operational excellence.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Administrative Bookkeeper
Joe Medeiros Electrical
Lowell, MA
10.2023 - Current
- Performed basic accounting, payroll and bookkeeping services to manage business operations
- Processed expense reports, including verification of receipts and compliance with policies
- Conducted month-end closing activities and reconciliations of bank statements
- Responded promptly to customer inquiries via email and telephone in a professional manner
- Handled sensitive financial information with confidentiality and integrity
- Matched orders with invoices and recorded required information
- Delivered invoices and estimates to clients
- Pulled electrical permits, and scheduled electrical inspections
- Tracked electrical supplies for client billing
- Proficient in using ADP and QuickBooks
- Successfully obtained certificates of insurance for acquiring permits
- Prepared essential records to facilitate accurate business tax filings
Certified Pharmacy Technician
Walgreens
Billerica, MA
03.2007 - Current
- Operated cash registers to accept payments from customers
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests
- Monitored prescription refill requests and communicated with patients regarding their status
- Transmitted claims to insurance companies for payment and reconciled EOBs
- Assisted patients in understanding their medication instructions and usage directions
- Improved inventory management procedures to reduce overhead, backorders and overstock
- Supported pharmacy operations by answering phone calls and directing queries appropriately
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems
- Cleaned and maintained equipment or work areas according to prescribed methods
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling
- Received verbal prescriptions from physicians or nurse practitioners via telephone, fax or electronic means
- Verified patients' identities at pickup to prevent sale of wrong medications
- Worked with insurance companies to process claims, resolve problems and obtain payments
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information
- Maintained records of controlled substances dispensed according to state regulations
- Verified prescriptions and drug labels, documents and packages
- Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies
- Followed safety protocols when handling hazardous drugs or materials in accordance with OSHA standards
- Performed administrative duties such as filing, data entry, answering phones
- Teamed with peers, technicians and pharmacists to prioritize and complete orders
- Participated in continuing education and training to stay current with pharmacy practices and technology
- Provided exceptional customer service, addressing patient questions and concerns with empathy
- Maintained clean and organized pharmacy shelving and work areas
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications
- Managed medication inventory, including ordering and restocking medications as necessary
- Resolved customer complaints regarding product quality or quantity issues
- Prepared prescription transfers to other pharmacies
- Answered telephones to respond to questions or requests
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
Bookkeeper
Naylor Electrical Inc
Methuen, MA
12.2020 - 04.2025
- Completed and submitted tax forms, and workers' comp forms
- Handled sensitive financial information with confidentiality and integrity
- Performed basic accounting, payroll and bookkeeping services to manage business operations
- Matched orders with invoices and recorded required information
- Proficient in utilizing Microsoft Word
- Processed client invoices to ensure timely payment
- Responded to inquiries from IRS, state and other tax authorities to minimize additional interest and penalty charges
- Responded promptly to customer inquiries via email and telephone in a professional manner
- Managed employee health benefits, unemployment benefits, workers' comp claims, and 401(k) benefits
- Tracked electrical supplies for precise client billing
Education
High School Diploma -
Shawnsheen Valley Technical Highschool
Billerica06-2008
Skills
- 18 Years In Customer Service
- Data entry
- Communication skills
- Employee training
- Fill orders
- Processing payments
- Empathy and patience
- Refill requests
- Dosage calculation
- Payroll administration
- Bank reconciliation
- QuickBooks software
- Invoice management
- Attention to detail
- Knowledgeable in Electrical Supplies
Languages
English
Professional
Certification
- CPhT- 620107010373015
Timeline
Administrative Bookkeeper
Joe Medeiros Electrical
10.2023 - Current
Bookkeeper
Naylor Electrical Inc
12.2020 - 04.2025
Certified Pharmacy Technician
Walgreens
03.2007 - Current
High School Diploma -
Shawnsheen Valley Technical Highschool
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