Jaclyn Mortensen
Lowell,AR
Summary
Multidisciplinary Nurse Navigator for 4 years supporting oncology patients and family members with a total of 17 years of oncology experience. Passionate about connecting patients with highly needed care resources. Known for providing best-in-class, individualized care. A track record of enhancing patient outcomes through effective care coordination and strong clinical judgment. Excelled at Highlands Oncology Group by advocating for patients and streamlining healthcare services. Skilled in critical thinking and patient education, ensuring optimal care and confidentiality. Demonstrates exceptional organizational skills and a commitment to continuous improvement.
Overview
20
20
years of professional experience
Work History
Multidisciplinary Nurse Navigator
Highlands Oncology Group
02.2007 - Current
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Evaluated patient histories, complaints, and current symptoms.
- Participated in multidisciplinary case conferences, providing valuable input on patient care plans based on nursing expertise.
- Coordinated appropriate and efficient delivery of healthcare services to promote optimal outcomes by assessing and matching unmet needs with referrals and support services.
- Served as a liaison between patients, families, and healthcare providers to ensure seamless communication and continuity of care.
- Facilitated timely scheduling of appointments, diagnostic testing and procedures to advocate for patients, expedite plan of care and promote continuity within across various healthcare systems.
- Improved patient outcomes through comprehensive education on treatment plans and medications
- Synchronized care with multidisciplinary team to promote timely follow-up of treatment and supportive care recommendations.
- Established strong relationships with community organizations and healthcare providers to expand the network of support for patients.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Promoted evidence-based practice within the multidisciplinary team, contributing to improved quality of care delivery.
- Built partnerships with local agencies and groups to assist with patient care, support or educational needs.
- Compiled data and tracked outcomes to formulate recommendations for process improvement.
Surgical Floor Nurse
Northwest Medical Center
05.2020 - 12.2020
- Evaluated patient histories, complaints, and current symptoms.
- Conducted comprehensive assessments of incoming patients, identifying any potential risks or complications related to their acute health conditions.
- Improved patient outcomes by providing high-quality care and monitoring patients throughout their recovery.
- Administered blood transfusions safely for post-surgical patients requiring additional blood products during their recovery process.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Promoted teamwork amongst fellow staff members through effective communication and collaboration, fostering a positive work environment.
- Provided emotional support to patients and families, addressing concerns or questions regarding surgical procedures, recoveries, and potential complications.
- Ensured accurate documentation of patient information within electronic medical records, maintaining compliance with regulatory guidelines and promoting efficient communication among healthcare team members.
Photo Center Technician
Wal-Mart
11.2004 - 12.2006
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by efficiently processing photo orders and providing personalized assistance.
- Cultivated a positive work environment by fostering open communication among team members and providing constructive feedback that facilitated professional growth.
- Managed daily cash transactions accurately while handling sensitive customer information responsibly, promoting trust within the community served.
Education
Master of Science - Adult Gerontology Acute Care Nurse Practitioner
Walden University
Minneapolis, MN08.2025
Bachelor of Science - Bachelor of Science in Nursing
University of Arkansas-Fort Smith
Fort Smith, AR05.2020
Associate of Science -
NorthWest Arkansas Community College
Bentonville, AR05.2018
High School Diploma -
Farmington High School
Farmington, AR05.2005
Skills
- Care Coordination
- Strong Clinical Judgment
- Critical Thinking
- Clinical Assessment
- Organizational Skills
- Patient Education
- Patient Confidentiality
- Patient Documentation
- CPR Certified
Accomplishments
- Patient Navigation Certification with the Harold P Freeman Patient Navigation Institute.
- Organized and ran a bone marrow registry drive with DKMS while in nursing school. We signed up over 100 students to be possible bone marrow donors.
- On the board with my local Student Nurses Association with the University of Arkansas Fort Smith.
Affiliations
- Oncology Nursing Society
- University of Arkansas Fort Smith Alumni
Timeline
Surgical Floor Nurse
Northwest Medical Center
05.2020 - 12.2020
Multidisciplinary Nurse Navigator
Highlands Oncology Group
02.2007 - Current
Photo Center Technician
Wal-Mart
11.2004 - 12.2006
Master of Science - Adult Gerontology Acute Care Nurse Practitioner
Walden University
Bachelor of Science - Bachelor of Science in Nursing
University of Arkansas-Fort Smith
Associate of Science -
NorthWest Arkansas Community College
High School Diploma -
Farmington High School
Similar Profiles
Amie WinnAmie Winn
Clinical Research Coordinator at Highlands Oncology GroupClinical Research Coordinator at Highlands Oncology Group
Vicki DayVicki Day
Phlebotomist 11 at Highlands Oncology GroupPhlebotomist 11 at Highlands Oncology Group
Dalton BlackDalton Black
Research Business Coordinator at Highlands Oncology GroupResearch Business Coordinator at Highlands Oncology Group
Chris NguyenChris Nguyen
Trust Support Specialist at Arvest Wealth Management - TrustTrust Support Specialist at Arvest Wealth Management - Trust
Mike GaileMike Gaile
Superintendent at Baldwin & ShellSuperintendent at Baldwin & Shell