Jaclyn Mullens
New Baltimore
Summary
Dynamic salon manager with extensive experience in overseeing daily operations and enhancing client satisfaction. Skilled in haircutting techniques, color application, and team training, ensuring high standards of service and cleanliness.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Hairstylist
Peaches Total Image Salon
Chesterfield
08.2006 - 05.2016
- Delivered personalized hairstyling services to elevate client appearance.
- Advised clients on suitable hairstyles and effective hair care products.
- Stayed updated on current trends in hairstyles and beauty products for informed recommendations.
- Welcomed clients, fostering a positive salon atmosphere that encouraged repeat visits.
- Managed appointment scheduling to enhance client flow and maximize service efficiency.
- Collaborated with team members to streamline salon operations and improve overall customer service.
- Maintained cleanliness and organization of workstations and salon areas.
Salon Manager
Peaches Total Image Salon
Chesterfield
01.2012 - 2016
- Managed daily salon operations and staff schedules.
- Trained new employees on salon protocols and customer service standards.
- Resolved guest complaints promptly to improve customer satisfaction.
- Managed inventory and supply ordering to ensure optimal stock levels.
- Placed inventory orders, monitored shelf stock and tracked expenses.
- Prepared salon for daily operations by setting up registers, counting totals, and organizing supplies.
Education
Cosmetology - Hair
Excel Cosmetology
Troy, MI01-2006
High School Diploma -
Anchor Bay High School
Casco, MI05-2005
Skills
- Haircutting techniques
- Color application
- Product recommendations
- Salon management
- Inventory control
- Appointment scheduling
- Cleanliness standards
- Customer service
- Communication skills
Certification
- Cosmetology License
Timeline
Salon Manager
Peaches Total Image Salon
01.2012 - 2016
Hairstylist
Peaches Total Image Salon
08.2006 - 05.2016
Cosmetology - Hair
Excel Cosmetology
High School Diploma -
Anchor Bay High School