Jaclyn Mytro

• Establishes, trains and supplies a volunteer employee
• Group to assist employees during emergency situations.
• * Recruit new ERT members and train them in emergency procedures. Training in First Aid/CPR, Fire Extinguisher and Evacuation Chair
• *Work and communicate with local authorities, police and fire departments
• * Supply maintenance of Emergency
• Management databases
• * Schedule and conduct evacuation drills and conduct after action reviews and document results and identifying areas of opportunity.
• CLAIMS CUSTOMER SERVICE REPRESENTATIVE
• Set up new claims reported via inbound calls while conveying proper follow up expectations with limited assistance.
• Creates an easy, caring, and confident claims experience while delivering difficult messages and on occasion diffusing highly emotional and/or stressful situations for our customers.
• Provides customer service by gathering information on existing claims and directing customer to the appropriate party. Applies changing procedures and processes.

• Supervised 5 staff and worked in conjunction with licensed clinical staff as part of our team responsible for youth ages 10-18 in the Residential Program, which consisted of single gender cottages. Responsible for implementing behavioral interventions; teaching anger management skills, social skills, life skills; and providing safe environments and handling emergency situations for emotionally traumatized youth.

• Fiscal Management
• * Maintain general oversight of financial position of the agency and be ready to report this information at any time
• Human Resource Management
• * Perform regular performance evaluations on staff and resolve staff performance issues and relational conflicts when necessary
• Risk Management
• * Ensure all license requirements and insurances are adequate * Analyze all program decisions for potential agency liabilities
• Operations Management
• * Oversee all staff and hold regular staff meetings and assist with development tasks as needed
• Program Management
• * Review program design and implementation practices and suggest potential improvements where necessary
• Marketing and Networking
• * Chief point of contact and networking and spokesperson Fund Development
• * Participate in the relationship-cultivation process of new and continuing donors and grant writing

Time off for home care

• Applied strong leadership talents and problem solving skills to maintain team efficiency and helped manage case loads.
• * Trained new employees how to interview clients and successfully trained them in investigative procedures.
• *Worked closely with law enforcement and court personnel and attended court hearings and testified when needed
• SOCIAL WORKER- INTAKE DEPARTMENT
• Followed through with initial investigations when cases were assigned
• * Interviewed children and adults, perpetrators, victims and witnesses and worked closely with law enforcement agencies, counseling and other service providers
• Assisted families on emergency basis or through court involvement and helped families with social, economic and coping issues