Jaclyn Nichols
Haslet,TX
Summary
Highly Motivated and adaptable Implementation Specialist that
specializes in client retention and implementation. Building
beneficial relationships with clients is my expertise. Proven track
record of developing and implementing strategic plans for key clientele.
Overview
8
8
years of professional experience
Work History
HCM Implementation Specialist
Viventium
Haslet, TX
05.2023 - Current
- Responsible for the implementation and training of HCM products designated new and existing clients. HCM products include but are not limited to, Talent Acquisition, HR Advisory, Learning Management, Benefits Administration, Carrier Connections, and ACA.
- Design and Execute reoccurring Client- Facing Webinars
- Attend Check-In calls and provide updates to our third part partners as needed
- Assist with escalations or meeting coordination to our third- party vendors as needed
- Proactively reach out to clients to maximize product usage
- Assist team lead with training of new internal associates
- Data manipulation in Excel after receiving information from clients and/or partners utilizing skills.
- Design additional client-facing resources such as how to articles, videos and or checklists.
Implementation Specialist
Benefit Resources
New York
11.2022 - Current
- Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs
- Maintained knowledge of current state and federal laws and regulations affecting employee benefits
- Configured, installed and handled troubleshooting tasks for variety of different applications
- Performs the onboarding and renewal processes
- Maintain a 5 NPS score for all metrics each quarter
- Build powerpoints for executive use and processes to follow for internal use
- Handle high volume cold calls and emails with quality and care
- Train and mentor all new hires
- Schedule vendors and assisting with managing vendors to ensure quality service is received
- Actively participate in the leasing process to maximize leadership, client retention, communication, accounting, account management, and problem-solving.
Client Success Specialist
AMMAL
New York
06.2021 - 10.2022
- Built beneficial relationships with clients and ensure client occupancy by providing tours of apartments and community to potential residents when needed
- Manage several key accounts on a day to day basis.
Assistant Manager
Greystar
Dallas
02.2016 - 06.2021
- Assist with training of new staff, as well as provide on-going feedback regarding performance
- Ensured timely completion of move-ins and move-outs through monitoring inspection software and company CRM
- Managed delinquencies for property and complete collection efforts with detailed notes in company CRM
- Collect and process monthly rental payments
- Assisted in walking residents moving out to review and access any damages and/or security deposit dispositions
- Assisted in meeting or exceeding budgeted income, control expenses and execute leasing
- Handle all communications with tenants, including composing and distributing memos, attending monthly meetings to address any concerns/request and to ensure satisfaction.
Education
Certification ( National Apartment Association)
NALP
01-2018
Skills
- Issue Resolution
- Implementation and Configuration
- Leadership
- Client retention
- Communication
- Accounting
- Account Management
- Problem Solving
- 10 years customer service
- Proficient in Zendesk, Spa, Activebuilding, RentCafe, Onesite, Yardi, Entrata, Panda, Salesforce, and Cobrapoint
- Software Implementation
Timeline
HCM Implementation Specialist
Viventium
05.2023 - Current
Implementation Specialist
Benefit Resources
11.2022 - Current
Client Success Specialist
AMMAL
06.2021 - 10.2022
Assistant Manager
Greystar
02.2016 - 06.2021
Certification ( National Apartment Association)
NALP
Similar Profiles
Rique BiceRique Bice
Implementation Specialist at ViventiumImplementation Specialist at Viventium
Arkeshia JamesArkeshia James
HCM Implementation Specialist at ViventiumHCM Implementation Specialist at Viventium
Michele RamalhosaMichele Ramalhosa
Executive Assistant to CEO/ Office Manager at ViventiumExecutive Assistant to CEO/ Office Manager at Viventium