Jaclyn Numeroff
New City,NY
Summary
Extremely organized Front Desk Administrator who is able to efficiently manage several tasks simultaneously. Proficient with organizing skills Microsoft productivity software and maintaining a professional attitude. Specializes in customer service maintaining corporate policy and bookkeeping and filing skills.
Overview
5
5
years of professional experience
Work History
Front-desk-administrator
Hilton Woodcliff Lake
02.2023 - 02.2024
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Prepared weekly employee work schedules to meet operational needs.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Maintained transaction security by verifying payment cards against identification.
Reservation Agent
Nanuet Chiropractic
03.2019 - 01.2024
- Provided customers with information about availability and pricing.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
Customer Service Representative
Wegmans Family Food Markets
02.2020 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Education
Associate of Science - Hospitlaity
Rockland Community College, United States
05.2021
Skills
- Customer service focus
- Problem-solving skills
- Reception Area Maintenance
- Customer Service Management
- Extensive clerical experience
- Bookkeeping training
- Strong customer service skills
- Able to maintain corporate phone system
- Able to handle inbound and outbound correspondence duties
- Active in office social activities
Timeline
Front-desk-administrator
Hilton Woodcliff Lake
02.2023 - 02.2024
Customer Service Representative
Wegmans Family Food Markets
02.2020 - 06.2022
Reservation Agent
Nanuet Chiropractic
03.2019 - 01.2024
Associate of Science - Hospitlaity
Rockland Community College, United States
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