Mission-driven with more than 5 years of experience in organizational leadership and pastoral ministry, I am committed to my personal walk with Jesus in which every vocational and non-vocational ministry opportunity flows. I am passionate about creating spaces where people can experience Jesus in the mundane. I have a hunger to empower all followers of Jesus to do the same in their day to day life and passionately teach the implementation of spiritual disciplines.
Hi, I’m
Jaclyn Pederson
Rapid City,SD
Summary
Overview
6
years of professional experience
Work History
Monument Health
Clinical Assistant in Dermatology
07.2024 - Current
Job overview
- Utilized effective communication and active listening skills when interacting with physicians, nursing staff, and patients.
- Build relationships with patients to ensure excellent patient care.
- Coordinated with appropriate administrative staff to address clinical, operational, and financial questions.
- Assist in MOHs surgeries, excisions, biopsies, and in-clinic appointments.
- Manage patient flow with a busy and fast-paced schedule of 40+ patients per day.
- Manage 5 physicians schedules to make appointments including the referral baskets of 200 calls.
- Sanitized, restocked, and organized exam rooms.
- Collected and documented patient medical information such as vitals, medications, and allergies and ensure patient confidentiality.
SCHEELS
Clothing Specialist
10.2023 - Current
Job overview
- Establish positive rapport, relationship, and retention with customers to determine needs and sell high-quality clothing products by recommending new items and encouraging customers.
- Serve as an expert in clothing by researching, attending product knowledge meetings, and staying up to date with newest trends.
- Use skills learned in sales tech classes to regularly exceed sales targets.
- Maintained high customer service standards in high-volume, fast-paced environments
- Exceeded sales goals by up to 125% by the month.
- Supported customers by offering solutions, recommending and upselling products.
- Maintained an extremely organized sales floor.
- Assist an average of 3 customers per hour to ensure top-knotch customer service and satisfaction with their purchases.
Essence of Coffee
Barista Shift Lead
10.2023 - 07.2024
Job overview
- Greeted customers and curated a welcoming atmosphere to promote a positive cafe experience that brings people back.
- Promptly and accurately processed register transactions by cash and card using Toast POS system.
- Work with a team to ensure espresso shot quality, proper milk texture, accurate syrup weight, and latte art with a desire to make it again based on quality.
- Completed all store solo open and close duties with another team member.
- Maintained a clean workspace per all safety standards and regulations while keeping a spotless preparation area.
- Complete restock and cleaning lists and delegating tasks to other team members.
- Help onboard, train, and center new hires around the mission of Essence.
- Learn the lifestyle of a coffee bean and sustain the healthy bean to the final stage of its lifestyle as a barista to provide the customer a true coffee experience.
- Greet customers and recommend drink options based on their stated preferences and dietary needs.
- Answered customer questions by phone and in-person, drawing on detailed product knowledge.
Heartland Community Church
Connections Coordinator
10.2018 - 09.2023
Job overview
- Manage, lead, empower, recruit, and disciple for multiple teams of over 200 volunteers led by 20 volunteer core leaders.
- Administrative experience with scheduling and monitoring active volunteers in PCO.
- Help plan staff meetings and staff retreats to encourage team unity and overall spiritual health.
- Create systems for data tracking, budget, organizational charts, proposals, and reviews through Planning Center Services, PC Workflows, PC Services, PC People, Leadr, Google Sheets, and Google Docs.
- Rework language for mission, vision, and values to propel the church forward through a Vision Traction Organizer.
- Vision cast for many different areas of ministry and delegate roles to volunteers.
- Comfortable with meeting new people and carry long-form conversation.
- Entirely revive Women's Ministry to flourish in decentralized leadership through three events and one retreat with multiple women's groups.
- Creative ideas for marketing and welcoming first-time experiences.
- Implemented new assimilation processes and flow through PC Workflows and People.
- Experience in leading worship as well as planning and managing creative sets and events.
- Experience in Social Media Management, Procreate, Canva, Photoshop, Planning Center, and Google Suite experience.
- Important project manager and marketer for major events.
- Event planning for major events in the church.
- Study Scripture and craft sermons.
- Performed hospital visits, spoke at funerals, helped with baptisms.
- Plan outreach and serving events for the community through relational local ministry.
Starbucks
Barista
09.2021 - 12.2022
Job overview
- Processed register transactions and completed all store opening duties as well as maintaining a spotless food and beverage preparation area.
- Trained in Barista Trainer Role at month six and trained six employees.
- Experience in all areas on the floor (DTO, Register, Hot and Cold Bar, Mobile Bar, Food, and Customer Support); knows how to work efficiently in the independent role to better work with the team on the floor and customers waiting.
- Confidence with addressing unhappy and impatient customers to make partners comfortable and help customers feel seen.
- Increase customer service with creativity throughout the cafe through our monthly update board with partner of the month and highlighting new events and drinks, implement the third space mission and serve with joy to all customers.
- Learn complex drinks and follow sticker instructions quickly.
Education
Kairos UniversitySioux Falls, SD
Masters of Divinity
03-2025
University Overview
- Online
- Outcome / Proficiency Based
- Fully accredited through Association of Theology Schools
Kairos UniversitySioux Falls, SD
Bachelor of Arts from Christian Thought and Practice
11-2022
University Overview
- Online University
- Outcome / Proficiency Based
- Fully accredited through Association of Theology Schools
North Royalton High SchoolNorth Royalton, OH
High School Diploma
05-2020
University Overview
- 4.19 GPA
- Summa Cum Laude Graduate
- Ranked in Top 15% of class
- Dual Enrollment at Cuyahoga Community College and Kent State University for college general education credits.
Skills
- Works Well Under Pressure
- Manage Large Teams Well
- Active Listening
- Ideation
- Quick Learner
- Up for a Challenge
- Multi-Tasking
- Determination
- Confident Leadership
- Teachable
- Problem Solver
- Critical Thinking
- Attention to Both Detail and Big Picture
- Push Mission Forward
Certification
Basic Life Support
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Clinical Assistant in Dermatology
Monument Health
07.2024 - Current
Clothing Specialist
SCHEELS
10.2023 - Current
Barista Shift Lead
Essence of Coffee
10.2023 - 07.2024
Barista
Starbucks
09.2021 - 12.2022
Connections Coordinator
Heartland Community Church
10.2018 - 09.2023
Kairos University
Masters of Divinity
Kairos University
Bachelor of Arts from Christian Thought and Practice
North Royalton High School
High School Diploma