Jaclyn Ream
Waynesboro,PA
Summary
Dynamic and results-driven professional with extensive experience in team leadership and customer service at Rutter's. Proven ability to enhance operational efficiency and resolve conflicts effectively. Skilled in hiring and training staff while maintaining high standards of cleanliness and organization. Adaptable and committed to delivering exceptional service in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Restuartant Manager
Rutter's
06.2017 - 07.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Worked flexible schedule and extra shifts to meet business needs.
- Correctly calculated inventory and ordered appropriate supplies.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
Retail Sales Associate
AC& T
09.2015 - 09.2016
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated POS terminals and cash drawer balancing.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing .
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the kitchen.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Housekeeper
La Quinta
01.2015 - 08.2016
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Consistently met or exceeded daily productivity goals while maintaining attention to detail in all cleaning tasks.
- Washed and folded towels and linens to properly stock guest rooms.
Shift Leader
Dunkin Donuts
07.2013 - 04.2014
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Worked effectively in fast-paced environments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Assistant Manager
Hess Express
09.2010 - 08.2012
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness.
- Rotated merchandise and displays to feature new products and promotions.
- Completed routine store inventories.
- Trained and managed associates in customer service and sales techniques.
- Managed scheduling for store shifts to accomplish proper staffing.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Controlled store inventory and reviewed cash handling and operations reports.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
High School Diploma -
Exeter Township Senior High
Reading, PA06-2010
Skills
- Customer service
- Team leadership
- Time management
- Attention to detail
- Positive attitude
- Teamwork and collaboration
- Adaptability and flexibility
- Task delegation
- Hiring and training
- Managing operations and efficiency
- Organizational skills
- Multitasking Abilities
Timeline
Restuartant Manager
Rutter's
06.2017 - 07.2023
Retail Sales Associate
AC& T
09.2015 - 09.2016
Housekeeper
La Quinta
01.2015 - 08.2016
Shift Leader
Dunkin Donuts
07.2013 - 04.2014
Assistant Manager
Hess Express
09.2010 - 08.2012
High School Diploma -
Exeter Township Senior High
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