Jaclyn Reid

• Oversee daily business operations, ensuring efficiency, accuracy, and alignment with strategic goals.
• Lead and manage the delivery of exceptional customer service, providing personalized customer experiences, and strengthening client relationships.
• Handle client communication across email, phone, and messaging platforms; resolve inquiries promptly and professionally, maintaining same-day response standards.
• Trained and supported staff, developed procedures, while assisting with administrative processes and operational issues.
• Maintained sales reporting, invoice processing, inventory, and financial records.
• Digital content creation and online product descriptions.

• Directed end-to-end planning and execution of new store openings across the U.S., ensuring all projects were delivered on time, within budget, and in full compliance with state, county, and city regulations.
• Coordinated complex travel, schedules, and on-site visit itineraries for senior executives including the MD, EVP, Global Head of Property, and Leasing Directors, coordinating multi-city trips and time-critical schedules.
• Managed all business licenses, registrations, inspections, legal documents, and notarized paperwork for 42 new stores, plus 22 stores in the pipeline.
• Prepared reports, drafted contracts and executive correspondence, and maintained Tenant Allowance registers, tracking payments and rent credits.
• Managed national team training events, leadership workshops, sales conferences, onboarding schedules, and cross-time-zone video conferences.
• Managed expense reconciliation, invoice approvals, reimbursement processing, and financial reporting for regional leadership.
• Coordinated office relocations, including logistics, vendor management, IT setup, inventory organization, and facility readiness.
• Set up POS systems, IT equipment, and operational tools for new store openings, ensuring full functionality before launch.
• Managed staff relocations, company vehicle procurement, and corporate phone transitions across multiple states.
• Negotiated and implemented a new national travel provider, significantly reducing travel spend and increasing operational efficiency.
• Secured and rolled out a new business licensing compliance partner covering all 50 states, reducing administrative workload and improving accuracy.
• Successfully planned and delivered the first Lovisa America Culture Conference, a national sales and leadership event.

• Provided high-level, confidential support to the CEO and executive team across multiple global departments.
• Strategic inbox, diary management and coordination of the CEO.
• Managed complex scheduling, domestic and international travel itineraries, global meeting coordination, teleconferences, and video conferences.
• Prepared monthly Board reports, collating sales, financial, operations, buying and product data; created presentations and analytical reports for executives.
• Compile various reports, presentations and statistical data on behalf of CEO.
• Track executive teams bonus illegibility and maintain KPI spreadsheet.
• Led office operations, supervised reception and customer service teams, and handled escalated customer issues on behalf of the CEO.
• Coordinated corporate events, board meetings, the Annual General Meeting, executive workshops, and all office celebrations and functions for 100+ staff.
• Negotiated vendor agreements, process improvements, and implemented a new global travel booking system saving significant monthly costs.
• Managed investor relations inbox, scheduled investor/analyst meetings.
• Expense management, reimbursements, credit-card reconciliations.
• Supported global relocations, office fit-out projects, and facilities improvements.
• Managed confidential HR documents, employment contracts, offers, promotions, and HR templates across Australia, Europe, Asia, and the USA.
• Assisted with salary reviews, bonuses, HR reporting, and visa/sponsorship documentation.
• Conducted resume screening, phone interviews, scheduling, and reference checks for executive roles.

• Provided executive-level support to Group P&D Manager across three major retail brands.
• Managed diary and scheduling, travel, credit card and expense reconciliations for the leadership team.
• Issued employment contracts, induction and onboarding documents.
• Managed HR administration, reporting, org charts, updates to policies and procedures, company intranet website
• Coordinated staff recognition programs, milestone celebrations, seasonal budgets, corporate health and well-being initiatives, and a health and well-being calendar for head office.

• Provide executive support to firm Directors and HR Manager, including diary management, inbox triage, meeting prep, and minute taking.
• Drafted correspondence, engagement letters, proposals, ethical letters, and client communications on behalf of Directors.
• Managed travel, scheduling, credit card reconciliations, timesheets, WIP, and client debtor management.
• Manage Xero online accounts and sell online accounting software to firm clients.
• Coordinated onboarding and offboarding, induction schedules, training, and performance review appointments.
• Coordinated and planned all firm events, including EOFY and Christmas functions, team-building events, and social committee activities.
• Manage all staff anniversaries, birthdays and milestone celebrations.

• Executive assistance, meeting coordination, minute taking, prepared client presentations and travel arrangements.
• Bookkeeping and accounts.
• Maintained company website, supported marketing campaigns.

• Provided personal assistance to executive partners.
• Diary management, reporting and expenses.
• Manage loan and client data, run reports, and credit searches.

• Provide secretarial support, prepare board documents and proposals.
• Monitored media coverage and prepared daily press summaries for senior leadership.

• Sales quota (sales performance and sales targets set daily and monthly).
• Managed a high-volume switchboard (400+ calls/day) and served as front-of-house representative.
• Scheduled boardrooms, managed client communications, and supported 300+ corporate customers.
• Programmed Cisco IP phones, voicemail services, prepared daily, weekly and monthly reports, and supported accounting processes.

• Scheduled jobs, prepared quotes, processed orders, and delivered customer service in person and over the phone.

Customer Service & Administration

Database upgrades and maintenance & Technology Services Support