Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaclyn Smolka

BRADENTON,FL

Summary

Dynamic Client Service Specialist with a proven track record at Invitae Genetics, excelling in patient communication and interdisciplinary collaboration. Adept at managing EHR systems and delivering exceptional client support, I foster strong relationships and provide strategic insights to enhance service delivery. Committed to patient advocacy and education, ensuring optimal care outcomes.

Overview

19
19
years of professional experience

Work History

Client Service Specialist (remote)

Invitae Genetics
San Francisco, CA
02.2019 - Current
  • Facilitated pre-test consultations, addressing patient and clinician questions and concerns about genetic testing.
  • Guided patients through the genetic testing process, explaining procedures, potential outcomes, and risks.
  • Collaborated closely with genetic counselors and laboratory staff to ensure accurate sample collection and processing.
  • Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
  • Maintained client relationships and listened to needs and pain points to provide strategic internal feedback.

Benefits Counselor

Colonial Life & Accidental Insurance
BRADENTON, FL
11.2017 - 01.2019
  • Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans.
  • Provided detailed information about benefits and limitations of different policies and programs.
  • Developed and strengthened relationships with area companies.
  • Responded to requests for information with open and knowledgeable support to foster interest in available plans.
  • Coordinated benefits processing, including enrollments, terminations and claims.
  • Oversaw enrollment of new employees and company-wide yearly enrollment period.

Registered Nurse

Home Care of Tampa Bay
Ellenton, FL
08.2016 - 10.2017
  • Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures.
  • Administered medications and treatments, monitoring patients for reactions and side effects.
  • Adhered to infection control procedures to facilitate safe, clean patient environment.
  • Maintained thorough, accurate and confidential documentation in electronic medical records.
  • Acted as patient advocate and implemented total patient care through team nursing process.
  • Provided patient and family health education focusing on self-management, prevention and wellness.

Registered Nurse- Case Management

Hope HealthCare Services
Cape Coral, FL
06.2006 - 05.2013
  • Managed a caseload of 18-23 patients, delivering exceptional care
  • Delivered respectful, compassionate care to each patient and family member.
  • Guided patients' loved ones and caregivers in pain management, wound care and medication dosing.
  • Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
  • Assisted with admissions and discharges from inpatient facilities
  • Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
  • Listened to patients and loved ones, offering emotional support and kindness to help with end-of-life transition.

Education

Associate of Science - Nursing

Florida SouthWestern State College
Fort Myers, FL
05.2006

BLS Certification

Compact Nursing License

Skills

  • Patient communication and education
  • Interdisciplinary collaboration
  • Client services and support
  • EHR management
  • Attention to detail
  • Microsoft Excel and Word proficiency

Timeline

Client Service Specialist (remote)

Invitae Genetics
02.2019 - Current

Benefits Counselor

Colonial Life & Accidental Insurance
11.2017 - 01.2019

Registered Nurse

Home Care of Tampa Bay
08.2016 - 10.2017

Registered Nurse- Case Management

Hope HealthCare Services
06.2006 - 05.2013

Associate of Science - Nursing

Florida SouthWestern State College

BLS Certification

Compact Nursing License

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