Jaclyn Richards
Scituate,MA
Summary
Dedicated Administrative Professional with experience in customer service, data entry and office management, honed at Reimagine Counseling, LLC. Excelled in enhancing office efficiency, demonstrating meticulous attention to detail and strong problem-solving skills. Organized and dedicated with proven track record of providing exceptional customer service with strong relationship building in fast-paced environments. Self-motivated work ethic to perform effectively in independent or team environments. Hard working and dependable with a desire to continue to expand knowledge and contribute to the success of a dynamic organization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Reimagine Counseling, LLC
2022.12 - 2024.05
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Verified insurance coverage to prepare for upcoming patient appointments..
- Ensured accurate insurance billing and coding, reducing claim denials and expediting reimbursements for services rendered.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
Document Filer
Dr. Eric Johnson
2018.12 - 2019.10
- Reduced misplaced documents by maintaining a clean and organized filing area, ensuring proper storage of important files.
- Maintained physical and computer-based filing systems.
- Improved overall office efficiency by consistently updating and maintaining a comprehensive filing system, ensuring quick access to essential information.
- Examined, categorized, and sorted incoming documents.
- Assisted with document scanning projects to transition paper files into a secure electronic database.
- Maintained strict confidentiality while handling sensitive documents, protecting client privacy and company reputation.
- Sorted and classified documents into appropriate filing systems for increased traceability.
Education
High School Diploma -
Scituate High School
Scituate, MA06.2017
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Professional Communication
- Prioritization
- Time Management
- Strong Problem Solver
Certification
- CMAA - Certified Medical Administrative Assistant
Timeline
Administrative Assistant
Reimagine Counseling, LLC
2022.12 - 2024.05
Document Filer
Dr. Eric Johnson
2018.12 - 2019.10
High School Diploma -
Scituate High School
- CMAA - Certified Medical Administrative Assistant
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