Jaclyn Roberts
Georgetown
Summary
Team-oriented social services professional with over 20 years of experience supporting diverse populations through trauma-informed care, crisis intervention, and community engagement. Adept at working independently and collaboratively within multi-disciplinary teams to deliver compassionate, effective support. Skilled in building resilient systems of care and fostering strong partnerships across agencies and communities.
Overview
22
22
years of professional experience
Work History
Licensed Clinical Social Worker, Clinical Director
Tania Glenn & Associates, PA
08.2019 - Current
- Deliver comprehensive mental health services tailored to the unique needs of veterans, first responders, and their families.
- Conduct assessments and provide individual therapy for both adult and pediatric clients.
- Facilitate community education initiatives focused on trauma, resilience, and systemic support for high-risk populations.
- Apply a systems-based therapeutic approach to address psychological, relational, and environmental factors impacting client well-being.
- Provide on-site mental health support and psychological briefings to first responders following critical incidents, ensuring timely intervention and trauma-informed care.
- Support practice operations by assisting in staff recruitment, conducting intake screenings, and coordinating client assignments to appropriate providers.
Background Checks Manager
Department of Family and Protective Services
04.2019 - 03.2022
- Oversaw unit operations by monitoring caseloads, consulting on complex case issues, and conducting risk assessments to safeguard DFPS clients and sensitive information.
- Recruited, trained, and managed staff; evaluated performance through case reviews, statistical analysis, and formal assessments.
- Led the development and revision of policies and procedures related to DFPS background checks, ensuring compliance and operational efficiency.
- Served on the DFPS Wellness Council for two years, advancing employee engagement and promoting access to worksite wellness resources.
- Participated in the COVID-19 notification team, assessing exposure risks and coordinating contact tracing protocols.
Child Protective Services Investigator IV
Department of Family and Protective Services
02.2007 - 04.2019
- Investigated allegations of child abuse and neglect through comprehensive interviews, evidence assessment, and risk evaluations to determine the need for protective intervention.
- Delivered crisis intervention and advocacy services to children and families, ensuring safety, support, and access to essential resources during high-risk situations.
- Appointed as acting supervisor, overseeing case assignments and staffing coordination among investigative teams.
- Cultivated strong working relationships with medical personnel, law enforcement, judicial officials, legal representatives, and community organizations to support child welfare outcomes.
- Delivered specialized training on Child Protective Services protocols to DFPS new hires, law enforcement officers, healthcare providers, and child advocacy professionals.
- Participated in specialized teams focused on child trafficking response during high-profile events, employee morale initiatives, and mentorship programs for newly hired staff.
- Honored as Williamson County Child Protection Team Investigator of the Year in 2009, 2012, and 2017 for excellence in child welfare investigations and interagency collaboration.
Psychosocial Rehabilitation Case Manager
Bluebonnet Trails Community MHMR
08.2005 - 12.2006
- Delivered comprehensive service planning, crisis prevention, intervention, and advocacy for a caseload of approximately 20 adult mental health consumers.
- Cultivated in-depth knowledge of psychiatric medications, supporting client understanding and adherence to prescribed regimens.
- Facilitated rehabilitative skills training focused on daily functioning and medication management for individuals with chronic mental illness.
- Collaborated within an interdisciplinary team—including psychiatrists and psychiatric nurses—to develop and implement individualized treatment plans aligned with client needs.
Social Work Intern
Williamson County Crisis Center (Hope Alliance)
01.2005 - 05.2005
- Delivered comprehensive case management and advocacy for victims of domestic violence, facilitating access to health care, mental health services, financial assistance, career support, and legal resources.
- Provided trauma-informed individual and group counseling to adult and child survivors of domestic violence and sexual assault.
- Responded to Domestic Violence Hotline calls, offering immediate crisis intervention and connecting victims with critical support services and community resources.
Social Work Intern
Travis County Juvenile Probation Department
08.2003 - 05.2004
- Performed case management and psychosocial evaluations for juvenile offenders (ages 11–17) participating in a deferred prosecution program, supporting rehabilitation and legal compliance.
- Co-facilitated Healthy Relationships groups for youth, addressing critical topics including domestic violence, sexual harassment, sexual health, and peer pressure through evidence-based interventions.
Education
Master of Science - Social Work, Clinical Concentration
University of Texas
Austin, Texas05-2005
Bachelor of Science - Psychology
Sam Houston State University
Huntsville, Texas05-2003
Timeline
Licensed Clinical Social Worker, Clinical Director
Tania Glenn & Associates, PA
08.2019 - Current
Background Checks Manager
Department of Family and Protective Services
04.2019 - 03.2022
Child Protective Services Investigator IV
Department of Family and Protective Services
02.2007 - 04.2019
Psychosocial Rehabilitation Case Manager
Bluebonnet Trails Community MHMR
08.2005 - 12.2006
Social Work Intern
Williamson County Crisis Center (Hope Alliance)
01.2005 - 05.2005
Social Work Intern
Travis County Juvenile Probation Department
08.2003 - 05.2004
Master of Science - Social Work, Clinical Concentration
University of Texas
Bachelor of Science - Psychology
Sam Houston State University