Jaclyn Runtz
Project Manager
Owensboro,KY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
Overview
2
2
Certifications
4
4
years of post-secondary education
14
14
years of professional experience
Work History
Project Manager
Widelity
Remote
07.2019 - 02.2021
- Liaison between the FCC and television stations to ensure accurate reimbursements.
- Utilized complex proprietary processes and software.
- Received, processed, verified and reconciled invoices.
- Composed detailed cover letters and explanatory cost breakdowns for the FCC and clients.
- Used data entry skills to accurately document and input information.
- Partnered with other project managers to review costs and update budgets, subsequently reporting to clients.
- Executed clear and concise communication with remotely working teammates.
Assistant Business Director
Regional Urology
Shreveport, LA
04.2017 - 07.2019
- Supervised team of 15 across 6 different locations.
- Developed data analysis for collections and implemented new program which resulted in 30% increased collections.
- Created patient satisfaction investigation that lead to a streamlined collection of paperwork, insurance information, copays and deductibles.
- Updated call answer system to better manage phone tree hierarchy. Program decreased average hold time by 37%.
- Leader of patient satisfaction team and marketing team.
- Project Manager for new EMR system implementation.
- Brought Cerner system live on time within 3 month accelerated time frame.
- Developed and posted job descriptions, reviewed resumes, hired and fired staff.
- Chief trainer for Allscripts PM, Phreesia, and Cerner win32
Health Center Manager
PPGC
Baton Rouge, LA
04.2015 - 04.2017
- Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures while supervising 8 employees.
- Coordinated and collaborated with staff to deliver quality patient care.
- Responsible for efficient clinic flow and attainment of patient volume goals
- Counted, ordered and organized inventory
- Experienced with Medicaid and commercial insurance companies for authorizing services and prescriptions
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
- Resolved billing issues with ICD-9 and ICD-10 codes with Medicaid and commercial insurances.
- Trained staff on eClinicalWorks (eCW) and TimeStar
Claims Representative
Sentry Insurance
Richmond, VA
03.2014 - 08.2015
- Handled 100 -150 auto accident claims that occurred in VA, WV, MD or FL.
- Efficiently investigated coverage, determined injuries, coordinated rentals/tows, and issued payments.
- Expertly explained coverage and the claims process to all parties involved.
- Interviewed policyholders to verify information and obtain additional details.
- Member of the United Way Fundraiser Committee and Community Relations Committee.
- First Aid team member.
Assistant Manager
Enterprise Rent-A-Car
Richmond, VA
07.2010 - 03.2014
- Supervised staff of 10, responsible for growth, development and schedules.
- Marketed and maintained relationships with corporate accounts, body shops and dealerships.
- Performed business analysis and develop marketing strategies/plans to promote growth in individual and branch sales.
- Assisted in the daily operations and financial management of branch operations including accounts payable, accounts receivable, credit screening, bad debt management, and reservation planning.
- Increased retention by 61%.
- Managed 3.5 million dollars in assets.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies, achieving a completely satisfied rating of 90.
Assistant Store Manager
Aldo Shoes
Cincinnati, OH
09.2007 - 05.2010
- Managed opening and closing procedures
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Provided exceptional customer service, especially when dealing with frustrated customers
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Managed scheduling for store shifts to accomplish proper staffing at all times.
Education
Bachelor of Science - Entrepreneurial Studies And Business Management
Xavier University
Cincinnati, OH 08.2006 - 05.2010
Skills
Microsoft Office and Google Suite
Relationship building and retention
Staff training and development
Business process re-engineering
Detail-oriented
Planning and Coordination
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
TeamStepps Master Trainer
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Project Manager
Widelity
07.2019 - 02.2021
Assistant Business Director
Regional Urology
04.2017 - 07.2019
Health Center Manager
PPGC
04.2015 - 04.2017
Claims Representative
Sentry Insurance
03.2014 - 08.2015
Assistant Manager
Enterprise Rent-A-Car
07.2010 - 03.2014
Assistant Store Manager
Aldo Shoes
09.2007 - 05.2010
Bachelor of Science - Entrepreneurial Studies And Business Management
Xavier University
08.2006 - 05.2010