Jaclyn Scala
East Brunswick
Summary
Dynamic procurement professional with proven expertise at WS Audiology USA Inc., driving $1.3 million in annual cost reductions through strategic commodity management. Skilled in supplier relationship management and data analysis, I excel in developing travel policies and training programs that enhance compliance and operational efficiency. Strong communicator committed to fostering strategic partnerships.
Overview
17
17
years of professional experience
Work History
Strategic Procurement-Senior Commodity Manager, Travel, Fleet and Corporate Card Management
WS Audiology USA Inc.
Iselin
01.2016 - Current
- Management of the US corporate travel program, with an annual travel spend of $3 million, optimizing cost efficiency and policy compliance.
- Negotiating and implementing pricing for airline, hotel, and rental car agreements, driving cost savings, and program efficiency.
- Successful management of TMC integrations across multiple U.S.
- Affiliates, streamlining operations, and increasing adoption.
- Developing and presenting monthly travel analysis and policy compliance reporting for the Americas region to the regional CEO and CFO.
- Experience in developing, communicating, training, and ensuring compliance with corporate travel, expense, and fleet policies.
- Management of the corporate credit card program for 250 card users, including contract negotiations and successful program implementation across multiple affiliates.
- Management of a fleet program consisting of 50 vehicles, overseeing driver onboarding and terminations, maintenance schedules, vehicle orders, and insurance renewals.
- Proven expertise in contract management, negotiations, and relationship management to drive strategic partnerships, and cost efficiencies across multiple indirect commodities.
- Instrumental in achieving $1.3 million in annual cost reductions through targeted commodity management strategies, and efficiency initiatives.
- Industry expertise is leveraged to develop business plans that align with company strategy and savings goals.
- Management of facility operations, including scoping, sourcing, and contract negotiations, to enhance efficiency.
- Served as the procurement lead for corporate office decommissioning and relocation, overseeing sourcing, layout and design, vendor coordination, and project execution.
- Strategic Travel Management
Account Representative - South Region
Siemens Hearing Instruments
Piscataway
05.2011 - 01.2016
- Managed $10 million in annual revenue across two territories, overseeing operations in five states to drive growth and profitability
- Partnered with field sales to initiate customer product trainings, field visits and open houses
- Analyzed growth potential and implemented strategic initiatives to drive incremental sales and revenue expansion
- Resolved highest level account issues pertaining to pricing, manufacturing, software, and products
- Analyzed customer segmentation, sales trends, and created reporting and recommendations for targets
- Assisted in establishing and maintaining state contract pricing agreements including customer pricing contracts
- Developed and implemented strategies to improve customer retention and loyalty
- Built new relationships while growing and maintaining current customers
- Staying current with new product details as well as new programs and promotions
Customer Care
Siemens Hearing Instruments
Piscataway
01.2008 - 05.2011
- Provided excellent customer care by patiently answering customer and providing one call resolution
- Responsible for the training of onboarded customer care and inside sales employees as well as continual training and call auditing
- Processed new orders, re-bills, warranty adjustments and credits
- Provided backup support for Reception, Government Services, Consumer Relations, and Order Entry, ensuring efficient issue resolution and reduced hold times
- Creation and implementation of the Customer Care Training Matrix and Service Documentation
Education
Bachelors of Arts - Communication, Psychology
Douglass College, Rutgers-The State University of New Jersey
05.2006
Skills
- Microsoft Office (Excel, PowerPoint, and Word)
- Customer Service
- Training
- Communication Skills
- Global TMC and Concur
- Global ERP
- Supplier relationship management
- Global Strategic Procurement
- Root cause identification and problem solving
- Data analysis
- Travel management ad policy creation
Accomplishments
- Served as Procurement Lead for ERP implementation, overseeing Vendor Master requirements and process development to ensure seamless integration.
- Led procurement for building decommissioning and relocation, managing service terminations and sourcing, negotiating, and onboarding new suppliers for the new location.
- Sole Travel Manager overseeing a corporate travel program for 2,000 employees across multiple affiliates, managing policy training and compliance, TCM management, approval workflows, and system optimization.
Hobbies and Interests
- DIY and Home Improvement
- Running and yoga for overall physical and mental well-being
- Cooking and entertaining with friends and family
- Playing board games and video games with my son
- Attending live music performances and music festivals
References
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Timeline
Strategic Procurement-Senior Commodity Manager, Travel, Fleet and Corporate Card Management
WS Audiology USA Inc.
01.2016 - Current
Account Representative - South Region
Siemens Hearing Instruments
05.2011 - 01.2016
Customer Care
Siemens Hearing Instruments
01.2008 - 05.2011
Bachelors of Arts - Communication, Psychology
Douglass College, Rutgers-The State University of New Jersey
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