Jaclyn Schenk
Quakertown,PA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
22
22
years of professional experience
Work History
Planned Career Break
Stay At Home Mom
Quakertown , PA
2020.03 - Current
- Took intentional pause to focus on full-time care of my son until he was school age.
Accounts Payable Clerk
B. Blair Corp
Ivyland , PA
2019.07 - 2020.03
- Reconciled vendor statements, investigated and resolved discrepancies.
- Entered data into accounting system to maintain accurate financial records.
- Analyzed purchase orders, contracts, invoices, check requests and other documents related to the accounts payable cycle.
- Maintained accounts payable files and records in an organized manner.
Account Manager
Bucks County Water and Sewer
Warrington , PA
2016.07 - 2019.06
- Resolved customer complaints promptly and efficiently.
- Provided accurate information about products and services to customers.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Provided training and guidance to new Account Managers.
- Coordinated with internal teams to ensure timely delivery of products and services to clients.
Office Assistant
Levy's School Bus
Quakertown , PA
2014.09 - 2016.07
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Conducted data entry tasks with a high level of accuracy and efficiency.
- Developed organizational filing systems for confidential bus driver records and reports.
Account Manager
FirstLab
Chalfont , PA
2009.01 - 2014.09
- Identified customer needs by asking questions and advising on best solutions.
- Resolved customer complaints in a timely manner.
- Ensured compliance with industry regulations when dealing with clients.
- Utilized problem-solving skills when dealing with difficult customers.
- Coordinated with internal teams to ensure timely delivery of products and services to clients.
- Provided training and guidance to new Account Managers.
- Acted as main point of contact in matters relating to client concerns and needs.
Childcare Provider
Childcare Centers
Warrington , PA
2002.10 - 2009.02
- Ensured cleanliness of classroom areas including toys, furniture, materials.
- Collaborated with teachers on special projects such as holiday parties or end-of-year events.
- Helped develop motor skills through active playtime activities like running, jumping.
- Developed positive relationships with families by communicating regularly about their child's development.
- Assisted in developing and implementing lesson plans to meet the individual needs of each child.
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
Education
High School Diploma -
Bensalem Twp High School
Bensalem, PA2002-06
Skills
- Customer Complaint Resolution
- Account Management
- General ledger maintenance
- Data Entry
- Brand Management
- Account Servicing
- Excellent customer service
- Operations Support
- Clerical Support
- Filing and Recordkeeping
Volunteer Coordinator (Volunteer position)
The Superhero Project Non-profit organization
- Maintain volunteer database and keep records of volunteer activates.
Timeline
Planned Career Break
Stay At Home Mom
2020.03 - Current
Accounts Payable Clerk
B. Blair Corp
2019.07 - 2020.03
Account Manager
Bucks County Water and Sewer
2016.07 - 2019.06
Office Assistant
Levy's School Bus
2014.09 - 2016.07
Account Manager
FirstLab
2009.01 - 2014.09
Childcare Provider
Childcare Centers
2002.10 - 2009.02
High School Diploma -
Bensalem Twp High School
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