Jaclyn Schultz
San Antonio
Summary
Committed Customer Service Professional recognized for exceptional punctuality and dedication to enhancing client satisfaction through positive interactions. Volunteered with Kinetic Kids, supporting children with disabilities in sports activities while demonstrating effective teamwork and leadership.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Massage Therapist
Massage Heights
San Antonio
02.2026 - Current
- Created calming atmosphere with essential oils and soothing music to enhance client relaxation during sessions.
- Executed various massage techniques, including deep tissue, Swedish, and hot stone therapy, to alleviate muscle tension.
- Documented client progress and treatment plans to ensure continuity of care.
- Participated in community events, including health fairs and charity fundraisers, to promote awareness of massage therapy benefits and connect with potential clients.
Patient Experience Representative
Sports Medicine Associates of San Antonio
San Antonio
12.2025 - 02.2026
- Cultivated relationships with patients, contributing to improved facility satisfaction metrics.
- Executed patient registration procedures, ensuring compliance with facility and legal standards.
- Obtained informed consent and payment documentation from patients for accurate record-keeping.
- Verified insurance and payment methods during admissions and check-in for seamless processes.
- Assisted patients in scheduling appointments and coordinating healthcare needs for smoother access to services.
- Maintained accurate records of patient interactions, ensuring thorough documentation of conversation notes and follow-up actions.
Medical Office Clerk
Muscogee Nation Business Enterprise
Randolph AFB
10.2023 - 10.2025
- Responded to patient inquiries, delivering accurate information about services and procedures to enhance patient understanding.
- Organized medical charts, ensuring accuracy and compliance with regulations to support quality patient care.
- Facilitated referrals and prepared medical records for patients, streamlining access to necessary healthcare services.
- Managed medical records using an electronic health record system.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Ensured that all required paperwork was completed accurately prior to submitting it for processing.
Education
Associate of Arts -
San Antonio College
San Antonio, TX12-2025
Certificate of Technical Studies - Medical Administration W/ Billing & Coding
MedCerts
05-2023
Certificate of Technical Studies - Massage Therapist
Academy For Massage Therapy Training
San Antonio, TX10-2019
Some College (No Degree) - Kinesiology W/ Exercise Science
The University of Texas At San Antonio
San Antonio, TX03-2026
Skills
- Treatment documentation
- Electronic health records
- Customer service
- Administrative support
Certification
License Massage Therapist
Timeline
Massage Therapist
Massage Heights
02.2026 - Current
Patient Experience Representative
Sports Medicine Associates of San Antonio
12.2025 - 02.2026
Medical Office Clerk
Muscogee Nation Business Enterprise
10.2023 - 10.2025
Associate of Arts -
San Antonio College
Certificate of Technical Studies - Medical Administration W/ Billing & Coding
MedCerts
Certificate of Technical Studies - Massage Therapist
Academy For Massage Therapy Training
Some College (No Degree) - Kinesiology W/ Exercise Science
The University of Texas At San Antonio