Jaclyn Sheppard
Ontario,CA
Summary
I am a motivated and detail-oriented individual with a passion for problem-solving. I have strong communication and interpersonal skills that allow me to work effectively in a team environment. My adaptability and willingness to learn new things have helped me succeed in various roles. I am a quick learner who is able to prioritize tasks and manage time effectively. I am a driven individual who is dedicated to achieving success in professional pursuits.
Overview
7
7
years of professional experience
Work History
Human Resource Assistant Admin
Van Daele Homes
10.2022 - Current
- Provide administrative support for the Director of Human Resources. Data entry, file scanning and file maintenance. Generate, maintain and manage reports designed to provide analytical support
- Administered compensation, benefits, and performance management systems at direction of supervisor.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Maintain prepared paperwork, manuals, handbooks, folders, and gift bags for new employee onboarding
- Maintain prepared paperwork for employee terminations. Point of contact for employees regarding benefit plans
- Manage employee time-o requests:
- Forward requests to appropriate supervisors, Obtain approvals for all requests submitted, Prepare requests for payroll processing.
Assistant Manager
SEV Laser
12.2020 - 10.2022
- Oversees administrative tasks in an
- Ce to ensure that they are performed adequately and in a timely manner
- Manage data in spreadsheets and reports
- Supervise other sta and delegate responsibilities
- Carry out clerical duties, including answering phones and preparing documents.Providing a customer service experience while performing necessary duties and scheduling out future appointments
- Ensure that any complaints are entertained in a positive manner with a view to keep patrons happy and ensure recurring business.
Barista
Starbucks
05.2017 - 12.2020
- Provides a quality, experience while performing necessary duties
- Has experience learning and using print sales (POS) systems and credit card machines
- Excels at multitasking while providing quality products and service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Administrative Medical Clerk
Valley Orthopedics
03.2018 - 01.2019
- And forwarding requests.Sells additional services by recognizing opportunities to up-sell services and products and explaining features and services.Maintains call center database by entering information
- Greet and scheduled patients and visitors and make follow up calls to patients to remind them of appointments
- Creates new medical records and retrieves existing medical records by gathering appropriate details
- Responsible for accurately transcribing and organizing patients' medical histories, symptoms and diagnoses, as well as categorizing treatments.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided prompt, polite and professional in-person and telephone customer service.
Representative
Azusa Pacific University IMT Support Center
08.2016 - 03.2018
- Troubleshoots issues and provides solutions to spoken and unspoken needs
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
Education
Bachelor of Arts -
Azusa Pacific University
Azusa, CA05.2022
Skills
- Management skills
- Customer Relations
- Proficient in Payroll
- Proficient in Excel
- Administrative Support
- Resume Screening
- Company Inventory Oversight
- Proficient in MS Office
Timeline
Human Resource Assistant Admin
Van Daele Homes
10.2022 - Current
Assistant Manager
SEV Laser
12.2020 - 10.2022
Administrative Medical Clerk
Valley Orthopedics
03.2018 - 01.2019
Barista
Starbucks
05.2017 - 12.2020
Representative
Azusa Pacific University IMT Support Center
08.2016 - 03.2018
Bachelor of Arts -
Azusa Pacific University
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