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- I enjoy helping others and giving back to the community
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- Personal Development and Self-Improvement
Jaclyn Sheppard
Oklahoma City
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Supervisor of Case Management Department
Oklahoma Crisis Recovery Unit
08.2024 - Current
- Mentored new case managers, sharing best practices and contributing to a cohesive workplace culture focused on professional growth.
- Led regular case conferences to review client progress, identify potential barriers to success, and adjust treatment plans accordingly.
- Evaluated program effectiveness regularly using outcome measurements tools allowing continuous improvement of services provided.
- Participated in ongoing professional development opportunities to stay current on best practices in behavioral health case management.
- Provided crisis intervention services promptly, minimizing risk factors and ensuring safety for all parties involved.
- Developed strong relationships with local service providers, fostering collaboration that benefited clients'' overall progress toward recovery goals.
- Improved client satisfaction through consistent communication, progress monitoring, and timely intervention adjustments.
- Connected patients to community resources, increasing support networks and promoting overall wellbeing.
- Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
- Supervised busy caseload, managing clients, balancing workload and prioritizing client needs.
- Supported clients by representing needs and advocating for patient rights in healthcare, legal and community-based settings.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Devised and implemented processes and procedures to streamline operations.
Lead Behavioral Health Case Manager II
Oklahoma Crisis Recovery Unit
01.2021 - 08.2024
- Demonstrated sensitivity towards cultural differences when providing case management services
- Advocated for patient rights while ensuring compliance with applicable laws and regulations
- Monitored patient progress through regular follow-up visits and communicated changes to appropriate personnel
- Assisted in the development of goals and objectives that were tailored to each client's unique needs
- Participated in quality improvement initiatives aimed at improving the level of care provided
- Conducted assessments, identified needs, and developed service plans accordingly
- Developed positive rapport with clients by engaging them in meaningful conversations about their experiences
- Developed and implemented individualized treatment plans for clients with mental health issues
- Attended team meetings and trainings as required by agency policies
- Maintained accurate documentation of all services provided including progress notes, incident reports
- Facilitated communication between clients and their families regarding treatment goals and objectives
- Maintained accurate documentation of client progress notes using electronic medical records software
- Engaged in outreach activities within the community by attending meetings, workshops, conferences., representing the agency's mission statement
- Encouraged healthy lifestyle choices by providing education on nutrition, exercise habits, sleep hygiene
- Utilized crisis intervention skills such as defusing and debriefing techniques in order to prevent escalation of behavior
- Initiated referrals to community resources when necessary in order to meet the needs of clients
- Coordinated with multidisciplinary teams to ensure the delivery of quality services that met client's goals and objectives
- Adhered to HIPAA regulations when handling confidential information about clients
- Maintained strict confidentiality in accordance with HIPAA guidelines, ensuring client privacy and fostering trust throughout the therapeutic process.
- Managed a 6 person caseload of patients while monitoring and evaluating care plans.
Case Manager Coordinator
Lawton Rehabilitation and Correctional
05.2020 - 01.2021
- Developed strong working relationships with community partners to facilitate access to essential services for released inmates.
- Collaborated with multidisciplinary teams to ensure effective communication and coordination of services for inmates.
- Served as a liaison between inmates, families, legal representatives, probation officers, mental health professionals, educators, employers, housing providers on matters concerning inmate welfare during incarceration or post-release planning.
- Improved inmate behavior and adjustment through consistent monitoring, support, and guidance in a correctional setting.
- Counseled inmates either individually or group settings to bring problems to light and implement potential solutions.
- Addressed behavior and stability of inmates to root out concerning connections or mental health issues.
- Evaluated progress of inmates in jails and prisons to determine optimal intervention strategies.
- Enhanced inmate rehabilitation by developing comprehensive case management plans tailored to individual needs.
Crisis Stabilization Unit Mental Health Technician
Oklahoma County Crisis Intervention Center
07.2020 - 01.2021
- Provided direct care and support to individuals in crisis situations, utilizing de-escalation techniques such as active listening and positive reinforcement
- Established trust relationships with clients through open communication and empathy
- Supported families during difficult times by providing them with emotional support, guidance and resources
- Adapted to and remained flexible in changing, fast-paced work environment
- Supported nursing staff during medication administration, ensuring proper dosage and adherence to prescribed schedules.
- Implemented appropriate de-escalation techniques during crisis situations, preserving patient safety while mitigating risk to staff members.
- Provided one-on-one support to patients experiencing emotional distress or behavioral issues, fostering stability and wellbeing.
Sales Representative
Anheuser Busch
06.2012 - 06.2020
- Worked with management teams to develop annual sales plans, goals, and targets
- Developed and maintained strong customer relationships and networks within designated sales territory
- Implemented creative marketing strategies to increase brand awareness in the marketplace
- Analyzed sales data to adjust and improve sales strategies
- Utilized a consultative approach when engaging prospects over the phone or during face-to-face meetings
- Identified areas of improvement in existing processes and implemented solutions accordingly
- Conducted regular follow ups with customers post purchase to ensure satisfaction and gauge loyalty levels
DAYCARE TEACHER
La Petite Academy
05.2010 - 06.2012
- Maintained awareness and supervision of children's needs to maximize physical health and safety
- Created organized classroom that encouraged children to create, explore, and make decisions with confidence
- Utilized positive reinforcement techniques to promote good behavior
- Observed each child's interactions with peers and adults to assess their social and emotional growth
- Worked with co-teacher to implement lesson plans from research-informed learning curriculum
- Established effective communication with parents regarding student behavior and academic performance
- Maintained accurate records of student progress using assessment tools
Education
Bachelor of Science - Criminal Justice Administration And Ethics
Mid-America Christian University
Oklahoma City 05-2027
BACHELOR OF SCIENCE (B.S.) - PSYCHOLOGY
Mid-America Christian University
Oklahoma City, OK06.2021
HIGH SCHOOL DIPLOMA -
Mustang High School
05.2011
Skills
- Team Meetings
- Strategy Development
- Effective Listening
- Monitor Progress
- Maintain Records
- Crisis Situation Awareness
- Life Support Technique Skills
- Behavioral Health
- Training and mentoring
- Staff management
- Process monitoring and improvement
- Project management
- Data analytics
- Verbal and written communication
- Coaching and mentoring
- Payroll processing
- Task delegation
- Documentation and reporting
- Workflow management
- Employee development
- Performance management
- Department organization
- Teamwork and collaboration
- Multitasking Abilities
- Excellent communication
- Audit reporting
- Case Management Activities
- Quality Improvement Activities
- Community Mental Health Programs
- Treatment Planning
- Individual and Group Therapy
Accomplishments
- Achieved 3 year accreditation from Provider Certification through, auditing, and organizing consumer charts with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Researched numerous Mental Health and Substance Abuse agencies statewide, as well as specific community resources for the development of the CARF 2025 OCCIC/OCRU Statewide Resource Guide.
- Supervised team of 4 staff members.
- Collaborated with different agencies, outpatient services, public defenders, TEEM, and Diversion Hub whom were appointed over individual CO-OP to assist diversion from legal issues resulting in Mental Health Treatment.
- Documented and communicated with LMHP's, our court liaison, served consumers with court hearing paperwork for Mental Health Court, coordinated Rides and Discharge times further treatment inpatient facilities,
Certification
- Certified Behavioral Health Case Manager II
- Certified Behavioral Health Wellness Coach
- Certified Peer Recovery Support Specialist
Awards
- Employee of the Month, Oklahoma Crisis Recovery Unit, 06/01/22
- Customer Service Award for Direct Care, Oklahoma Department of Mental Health and Substance Abuse, 2022
Employee of the Month, • Oklahoma Department of Mental Health and Substance Abuse- Customer Service
Employee of the Month Aware June 2022
Direct Care State Employee of the Year Award 2022
Nominated for 4 B.E.S.T. Pins by peers
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Supervisor of Case Management Department
Oklahoma Crisis Recovery Unit
08.2024 - Current
Lead Behavioral Health Case Manager II
Oklahoma Crisis Recovery Unit
01.2021 - 08.2024
Crisis Stabilization Unit Mental Health Technician
Oklahoma County Crisis Intervention Center
07.2020 - 01.2021
Case Manager Coordinator
Lawton Rehabilitation and Correctional
05.2020 - 01.2021
Sales Representative
Anheuser Busch
06.2012 - 06.2020
DAYCARE TEACHER
La Petite Academy
05.2010 - 06.2012
HIGH SCHOOL DIPLOMA -
Mustang High School
- Certified Behavioral Health Case Manager II
- Certified Behavioral Health Wellness Coach
- Certified Peer Recovery Support Specialist
Bachelor of Science - Criminal Justice Administration And Ethics
Mid-America Christian University
BACHELOR OF SCIENCE (B.S.) - PSYCHOLOGY
Mid-America Christian University