Jaclyn Sheppard
Ontario,CA
Summary
Motivated and dependable administrative professional with experience in high-volume medical offices, patient communication, scheduling, and customer service. Known for strong multitasking skills, initiative, and the ability to support efficient, patient-centered care. Skilled in EMR navigation, documentation, and coordinating with multidisciplinary staff. Committed to maintaining confidentiality, compliance, and service excellence in fast-paced healthcare environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Coordinator
Ahava MedSpa by Inland Cosmetic Surgery
Rancho Cucamonga, USA
10.2023 - 11.2025
- Serve as the primary point of contact for patients, delivering professional and compassionate front-line service.
- Manage appointment scheduling and provider calendars to ensure smooth patient flow.
- Accurately process patient payments, copays, and account balances.
- Maintain HIPAA compliance through secure handling of patient information.
- Respond to high-volume phone and email inquiries, provide clear communication, and support administrative tasks including scanning and documentation.
Human Resources Assistant / Administrative Assistant
Van Daele Homes
Riverside, USA
10.2022 - 10.2023
- Provided daily administrative support to HR, including onboarding, employee file maintenance, and compliance tracking.
- Assisted with recruitment: posting job ads, screening applicants, and scheduling interviews.
- Maintained both digital and physical employee files, ensuring accuracy and confidentiality.
- Supported benefit enrollments, employee questions, and preparation of HR reports.
- Coordinated HR events, trainings, and meetings to support employee engagement.
Assistant Manager
SEV Laser
Rancho Cucamonga, USA
12.2020 - 10.2022
- Oversaw daily administrative operations in a fast-paced medical office.
- Supervised staff, delegated tasks, and managed schedules and workflow.
- Provided a high-quality customer experience and handled patient concerns professionally.
- Managed clerical responsibilities including documentation, phones, and scheduling.
- Ensured positive patient interactions to encourage return visits and satisfaction.
Barista
Starbucks
Ontario, CA
05.2017 - 10.2020
- Provided excellent customer service by engaging with customers and taking orders.
- Handled cash register transactions accurately while managing customer payments.
- Collaborated with team members to meet peak service demands during busy hours.
IMT Support Desk Representative
Azusa Pacific University IMT Media Services
Azusa, California
08.2016 - 03.2019
- Assisted customers with product inquiries and service options.
- Resolved customer complaints through effective communication and problem-solving skills.
- Maintained accurate records of customer interactions and transactions.
- Conducted product demonstrations to educate customers on features and benefits.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
Education
Bachelor of Arts - Criminal Justice
Azusa Pacific University
Azusa, CA05.2022
Skills
- Patient Admissions
- EMR & Electronic Documentation
- High-Volume Call Handling & Routing
- Appointment Scheduling & Follow-Up
- Cash handling and Payment processing
- Patient scheduling
- Customer Service & Unit Support
- Interdepartmental Communication
- Effective communication
Certification
- Medical Terminology Certification
- CPR Certification
- BLS (Basic Life Support) Certification
- HIPAA Certification
Additional Highlights
- Strong ability to quickly learn EMR systems, hospital procedures, and ADT workflows.
- Skilled in maintaining confidentiality, accuracy, and professionalism under pressure.
- Experience supporting patient flow, coordinating with nurses and providers, and managing medical documentation.
Timeline
Front Desk Coordinator
Ahava MedSpa by Inland Cosmetic Surgery
10.2023 - 11.2025
Human Resources Assistant / Administrative Assistant
Van Daele Homes
10.2022 - 10.2023
Assistant Manager
SEV Laser
12.2020 - 10.2022
Barista
Starbucks
05.2017 - 10.2020
IMT Support Desk Representative
Azusa Pacific University IMT Media Services
08.2016 - 03.2019
Bachelor of Arts - Criminal Justice
Azusa Pacific University