Summary
Overview
Work History
Education
Skills
Websites
Timeline
SeniorSoftwareEngineer
Jaclyn Shinnall

Jaclyn Shinnall

Rose Bud,United States

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Heart Centrix
07.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.

Customer Service Specialist

USA Benefits Group
03.2023 - 07.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained and managed customer files and databases.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.

Appointment Scheduler

USA Benefits Group
01.2023 - 03.2023
  • Answered phone calls and answered questions from potential customers.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Acted as first point of contact and set appointments for prospective clients.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.

Retail Merchandiser

Driveline Retail Merchandising
08.2022 - 01.2023
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Organized and maintained displays to achieve clean and appealing product layouts.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Stocked shelves to match planogram images and instructions.
  • Updated merchandise pricing to match new values and special promotional rates.

Dispatcher

MasterCorp, Inc.
04.2019 - 09.2019
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Closely monitored dispatch board to triage and prioritize over [Number] daily calls.
  • Sent out drivers to assist [Number] hourly callers based on locations, needs and worker availability.
  • Scheduled deliveries and pickups according to customer needs.

Certified Nursing Assistant

Stondbridge Assisted Living
12.2018 - 04.2019
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.

Education

Rose Bud High School

IT Support -

Arkansas Center for Data Science
01.2023

Skills

  • Data entry
  • Hp-ux
  • Microsoft excel
  • Microsoft powerpoint
  • Dispatching
  • Cold Calling
  • Customer Service
  • Retail
  • Microsoft Office
  • Data Entry
  • Scheduling
  • Data Collection
  • Account Updating
  • Customer Relations
  • Microsoft Outlook

Timeline

Customer Service Representative

Heart Centrix
07.2023 - Current

Customer Service Specialist

USA Benefits Group
03.2023 - 07.2023

Appointment Scheduler

USA Benefits Group
01.2023 - 03.2023

Retail Merchandiser

Driveline Retail Merchandising
08.2022 - 01.2023

Dispatcher

MasterCorp, Inc.
04.2019 - 09.2019

Certified Nursing Assistant

Stondbridge Assisted Living
12.2018 - 04.2019

Rose Bud High School

IT Support -

Arkansas Center for Data Science

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Jaclyn Shinnall