Jaclyn Smith
Katy
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Amazon Flex Delivery Driver
Amazon
Katy, TX
01.2023 - Current
- Delivered packages to customers' homes and businesses in a timely and efficient manner.
- Navigated using GPS technology to optimize delivery times and reduce delays.
- Maintained a high level of customer service by ensuring accurate and on-time deliveries.
- Utilized GPS navigation systems to plan the most efficient delivery routes.
- Adhered to all safety protocols and traffic laws while operating delivery vehicles.
- Handled a large volume of packages per shift, averaging 100+ deliveries per day.
Administrative Assistant/ Driver Liaison
3 Tone Enterprise
Katy, TX
03.2025 - 06.2025
- Systematically organized files, enhancing document accessibility and efficiency.
- Facilitated communication with drivers and dispatchers, ensuring seamless operations.
- Guided drivers through onboarding, ensuring accurate setup and smooth integration.
- Created and managed Bill of Lading paperwork, optimizing delivery scheduling.
- Fostered strong relationships with drivers and dispatchers, enhancing communication and reducing miscommunication-related delays.
- Streamlined the onboarding process for new drivers, resulting in quicker integration and improved operational efficiency.
- Implemented a systematic filing system that improved document retrieval times, facilitating smoother operations and faster decision-making.
- Coordinated communication between drivers and warehouses, effectively troubleshooting issues to ensure timely deliveries and maintain service quality.
Cashier/Customer Service
The Home Depot
Katy, TX
09.2024 - 03.2025
- Efficiently processed diverse transactions, enhancing checkout speed and accuracy.
- Managed busy lanes during peak times, ensuring seamless customer flow.
- Delivered friendly service, addressing customer queries and concerns effectively.
- Proficiently utilized POS systems for discounts, rewards, and payment processing.
- Contributed to customer satisfaction through attentive and responsive service.
Mobile Phlebotomy Technician
Principle Health Systems
Webster, TX
07.2022 - 04.2024
- Draws patient samples efficiently, ensuring timely collection and accurate record-keeping.
- Addresses customer issues proactively, suggesting effective solutions for service improvement.
- Maintains detailed logs of work hours and mileage to support operational transparency.
- Collaborates with facilities to resolve service concerns, enhancing client satisfaction.
- Executed patient sample collections efficiently, enhancing service reliability and ensuring timely lab results.
- Streamlined communication with healthcare facilities, resolving service concerns and boosting client satisfaction.
Delivery Driver
Tiff's Treats
Webster, TX
08.2021 - 12.2025
- Deliver merchandise efficiently, maintain precise inventory, ensure vehicle safety, handle payments
- Executed timely deliveries, enhancing customer satisfaction and fostering repeat business through reliable service.
- Collaborated with team members to optimize delivery routes, leading to improved efficiency and reduced fuel costs.
- Monitored inventory levels and implemented tracking systems, ensuring accurate stock management and minimizing discrepancies.
Drug Testing Technician
Fastest Labs Webster
Webster, TX
12.2021 - 07.2022
- Conducted drug, alcohol, and DNA tests, ensuring accuracy in results and compliance with protocols.
- Managed data entry and report filing, enhancing efficiency in test result dissemination.
- Maintained cleanliness of testing areas, supporting a safe and organized work environment.
- Processed specimens for testing, utilizing non-invasive methods to ensure donor comfort.
- Reported test outcomes via digital and fax methods, streamlining communication processes.
Phlebotomy Technician
Green Key Resources
Webster, TX
09.2020 - 06.2021
- Managed workflow for diverse patient needs, enhancing efficiency and patient satisfaction.
- Expertly drew blood using various techniques, ensuring sample integrity and patient comfort.
- Prepared and maintained blood collection tools, ensuring safety and accuracy in sample handling.
- Processed specimens with precision, improving data accuracy and test reliability.
- Contributed to a collaborative environment, fostering teamwork and effective communication.
- Executed precise blood collection procedures, ensuring accurate sample integrity and enhancing diagnostic reliability for patient care.
Phlebotomist Technician
HCA Houston Healthcare Southeast
Pasadena, TX
06.2019 - 08.2025
- Coordinate workflow for urgent and scheduled needs, ensuring efficient patient service.
- Obtain blood samples using various techniques, maintaining high accuracy and patient comfort.
- Label vials with critical info for accurate tracking and patient safety.
- Prepare and manage blood collection equipment, ensuring safety and efficiency.
- Improve collection processes, reducing wait times and enhancing patient throughput.
- Fostered a compassionate atmosphere by effectively communicating with patients, ensuring comfort and clarity during procedures.
Phlebotomy Technician Intern
HCA Houston Healthcare Mainland
Texas City, TX
03.2019 - 03.2019
- Coordinated blood collection, improving workflow efficiency and patient safety.
- Executed precise venipuncture and capillary punctures, ensuring sample accuracy.
- Labeled samples meticulously, maintaining data integrity and accuracy.
- Managed blood collection tools, ensuring safe storage and transport.
- Enhanced operational efficiency, meeting urgent and scheduled blood collection needs.
Sales Associate/Customer Representative
Cakes by Jula
League City, TX
02.2016 - 03.2019
- Guided customers on bakery offerings, enhancing service quality and customer satisfaction.
- Managed phone inquiries and in-store interactions, ensuring a welcoming environment.
- Restocked and organized bakery displays, maintaining product appeal and availability.
- Advised clients on design choices, documenting preferences for tailored solutions.
- Enhanced customer engagement by delivering personalized service, resulting in noticeable improvements in repeat business and customer satisfaction.
Sales Associate/Cashier/Customer Service/Receiver
Barnes & Noble
Webster, TX
11.2014 - 02.2016
- Sorted and labeled materials, ensuring efficient inventory management.
- Communicated order statuses, enhancing customer satisfaction.
- Verified shipment contents, improving record accuracy.
- Managed cash transactions, maintaining balanced registers.
- Resolved customer inquiries, supporting sales and service.
Receptionist/Administrative Assistant
Massage Envy
Clear Lake, TX
10.2012 - 08.2014
- Maintained client information, controlled a high client volume environment at the top of every hour. Adding new clients into the system with detailed file organization.
- Correspond with FedEx for all incoming and outgoing packages.
- Gave detailed inventory once a month for office supplies, laundry, massage products, and featured merchandise.
- Provided exceptional front desk support, enhancing client experience and fostering a welcoming atmosphere for all visitors.
- Streamlined client intake processes, improving data accuracy and reducing wait times, contributing to higher client satisfaction.
- Executed precise monthly inventory assessments, ensuring adequate stock levels and minimizing supply shortages.
Education
Certification - Phlebotomy
San Jacinto College District
Pasadena, TX03.2019
Skills
- Logistics Coordination
- Communication
- Customer Service
- Organization
- Office Administration
- POS
- Customer service
Certification
- Certified Phlebotomy Technician
- San Jacinto College District
- Jan 2019 - Mar 2019
Timeline
Administrative Assistant/ Driver Liaison
3 Tone Enterprise
03.2025 - 06.2025
Cashier/Customer Service
The Home Depot
09.2024 - 03.2025
Amazon Flex Delivery Driver
Amazon
01.2023 - Current
Mobile Phlebotomy Technician
Principle Health Systems
07.2022 - 04.2024
Drug Testing Technician
Fastest Labs Webster
12.2021 - 07.2022
Delivery Driver
Tiff's Treats
08.2021 - 12.2025
Phlebotomy Technician
Green Key Resources
09.2020 - 06.2021
Phlebotomist Technician
HCA Houston Healthcare Southeast
06.2019 - 08.2025
Phlebotomy Technician Intern
HCA Houston Healthcare Mainland
03.2019 - 03.2019
Sales Associate/Customer Representative
Cakes by Jula
02.2016 - 03.2019
Sales Associate/Cashier/Customer Service/Receiver
Barnes & Noble
11.2014 - 02.2016
Receptionist/Administrative Assistant
Massage Envy
10.2012 - 08.2014
Certification - Phlebotomy
San Jacinto College District