Jaclyn Stanley
Pella,IA
Summary
Desire to secure new role utilizing my diverse employment background. Reliable professional skilled at operating, adjusting equipment to maintain functionality and maintaining efficient operations within fast-paced environment. Possess strong technical skills, known for problem-solving abilities, effective communication skills, and collaborative work style to meet and exceed business objectives. Demonstrated success in improving workflow processes to optimize productivity and maintain high-quality standards.
Overview
4
4
years of professional experience
Work History
Copy Center Associate
Ricoh USA
Pella, Iowa
09.2023 - Current
- Processed customer orders by accurately entering data into the system.
- Trained new employees on proper operation of machines and safety procedures.
- Troubleshot equipment malfunctions and reported them to supervisor.
- Identified cost savings opportunities within the department operations.
- Monitored inventory levels of copy supplies and placed orders when necessary.
- Developed new methods for streamlining processes in the copy center.
- Followed safety protocols when operating machinery and handling hazardous materials.
- Implemented quality control measures to check projects for accuracy and efficiency.
- Prioritized workload to achieve maximum output and meet customer deadlines.
- Sorted, verified and staged finished work for approval, binding and distribution.
- Adjusted machines to proper settings for each job, including speed and quantity produced, to optimize output and meet schedule targets.
Customer Service Representative
Pella Corporation
Pella, IA
02.2022 - 09.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Support Specialist
Jeld-Wen Windows & Doors
Grinnell, IA
09.2020 - 02.2022
- Analyzed and resolved customer concerns regarding product quality and service provided.
- Maintained customer satisfaction by effectively communicating and resolving problems in a timely manner.
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Guided customers through the process of installing, troubleshooting, and using products.
- Maintained exceptional time management skills to successfully meet customer demands and adhere to established deadlines in a dynamic work environment.
Education
High School Diploma -
Pella Community High School
Pella, IA05-2000
Skills
- Packaging and shipping
- Cross-Functional Teamwork
- Quality Control Standards
- Continuous Improvement
- Teamwork and Communication
- Scheduling
- Attention to Detail
- Order Fulfillment
- Work Planning and Prioritization
- Production Support
Timeline
Copy Center Associate
Ricoh USA
09.2023 - Current
Customer Service Representative
Pella Corporation
02.2022 - 09.2022
Customer Support Specialist
Jeld-Wen Windows & Doors
09.2020 - 02.2022
High School Diploma -
Pella Community High School