Summary
Overview
Work History
Education
Skills
Timeline
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Jaclyn Tello

Torrance,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

7
7
years of professional experience

Work History

Legal Senior Onsite Service Specialist

Ricoh USA
Century City, CA
10.2023 - Current
  • Reviewed work orders prior to starting a job in order to assess necessary materials or resources needed for completion.
  • Monitored inventory levels for parts used in service operations to ensure sufficient stock is available at all times.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Ensured that all documents were accurate before submitting them for approval or processing.
  • Coordinated mailings of packages, letters, invoices, and reports, both internally and externally.
  • Assisted in the setup and maintenance of office equipment, such as copiers, scanners, printers, and fax machines.
  • Handled mail duties, picking up, sorting and distributing to departments and personnel.
  • Arranged conference room set-ups for day, placing requested equipment and supplies in appropriate rooms.
  • Handled incoming and outgoing mail and packages, including preparation for shipping.

Office Coordinator/Receptionist

YMU Elite Talent Management Agency
Los Angeles, California
04.2023 - 10.2023
  • Managed and distributed incoming and outgoing mail and packages for staff.
  • Balanced and updated computer accounting records and physical petty cash, including receipt documentation and expense tracking.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Used judgment and initiative in handling confidential matters and requests.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Managed office inventory and placed new supply orders.

Roof Garden Hostess

The Peninsula Beverly Hills
Beverly Hills, CA
01.2018 - 04.2023
  • Offered preferred tables and other special accommodations to VIP customers.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Greeted guests, answered question, and gathered information to seat groups or place on waitlist.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Answered phone inquiries to schedule and confirm reservations, give out information about the menu and respond to service questions.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Stayed attentive to server availability and table turnover to seat guests quickly.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Tracked seated guests and available seating using open table.
  • Helped to plan and execute parties for more than 12 guests, coordinating menus and preparing tables.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.

Bilingual Debt Collector

Huntington Bank
Akron, OH
08.2017 - 12.2017
  • Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
  • Accepted and processed customer payments and applied toward account balances.
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Processed payments over phone and set up recurring drafts.
  • Secured payments by following up with customers which disregarded promise to pay.

Education

Bachelor of Arts - Sociology

California State University - Fresno
Fresno, CA
05.2017

HR Certification - Human Resources Professional

Los Angeles Valley College
Van Nuys, CA

Skills

  • Dining crew workflow optimization
  • High-volume dining
  • Table Bussing
  • Customer service
  • Problem Solving
  • Communication
  • Teamwork
  • Microsoft Office Suite
  • Microsoft Office
  • Appointment Scheduling
  • Time Management

Timeline

Legal Senior Onsite Service Specialist

Ricoh USA
10.2023 - Current

Office Coordinator/Receptionist

YMU Elite Talent Management Agency
04.2023 - 10.2023

Roof Garden Hostess

The Peninsula Beverly Hills
01.2018 - 04.2023

Bilingual Debt Collector

Huntington Bank
08.2017 - 12.2017

Bachelor of Arts - Sociology

California State University - Fresno

HR Certification - Human Resources Professional

Los Angeles Valley College

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Jaclyn Tello