Jaclyn Thomas
Austin,TX
Summary
I'm a highly motivated and committed medical professional with a proven history of superior performance at individual, team, and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to a deadline-driven environment. I'm experienced in many areas of the medical field with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence, and confidentiality.
Overview
4
4
years of professional experience
Work History
Medical Assistant II- Triage
Austin Gastroenterology
10.2022 - Current
- Obtains patient consent for care and ensures patient confidentiality
- Obtains and documents health history, information on chief complaints, vital signs, and health risk factors, and assesses disease condition
- Provides patient care based on practice guidelines, standards of care, and federal/state laws and regulations
- Executes prescribed treatments and medical interventions, administers prescribed medications, and monitors and documents treatment progress and patient response
- Refers to/consults with physicians, other health providers, and community resources to prevent/resolve problems or concerns
- Educates patients and families about health status, health maintenance, and management of acute and chronic conditions
- Documents patient assessment and intervention data using established medical record forms/automated systems and documentation practices
- Maintains/reviews patient records, charts, and other pertinent information
- Post tests and examination results
- Responds to/refers incoming patient treatment-related phone calls
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Taught patients about medications, procedures, and care plan instructions.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Verified patient insurance coverage.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Obtaining pre-authorizations on medications when necessary.
- Other duties as directed or assigned.
Medical Assistant I
Prestige Staffing
07.2022 - 10.2022
- Obtains patient consent for care and ensures patient confidentiality
- Obtains and documents health history, information on chief complaints, vital signs, and health risk factors and assesses disease condition
- Provides patient care based on practice guidelines, standards of care, and federal/state laws and regulations
- Executes prescribed treatments and medical interventions, administers prescribed medications, and monitors and documents treatment progress and patient response
- Refers to/consults with physicians, other health providers, and community resources to prevent/resolve problems or concerns
- Educates patients and families about health status, health maintenance, and management of acute and chronic conditions
- Documents patient assessment and intervention data using established medical record forms/automated systems and documentation practices
- Maintains/reviews patient records, charts and other pertinent information
- Posts tests and examination results
- Responds to/refers incoming patient treatment-related phone calls
- Maintains patient confidentiality
- Other duties as directed or assigned.
Front Desk
US Dermatology Partners
05.2021 - 08.2022
- The front desk clerk performs routine clerical, secretarial, and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, and record-keeping
- Maintains office procedures and assists with administrative tasks
- Answers central telephone system and directs calls accordingly
- Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients, and others and refers, when necessary, to the appropriate manager, co-worker, healthcare giver, or department
- Operates office machines and computers as required to ensure patients are processed correctly and effectively
- Duplicates and distributes materials as necessary
- Composes, types, and edits correspondence, reports, memoranda, and other material
- Assists patients with the use of the practice/clinic facilities or services
- Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service
- Performs other duties that may be necessary or in the best interest of the organization.
Pre-Imaging Services Representative (Remote)
Austin Radiological Association
10.2020 - 04.2021
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Managed high call volumes while maintaining a professional demeanor and ensuring timely issue resolution.
- Achieved high customer satisfaction ratings by delivering empathetic support during challenging situations.
- Reduced average call handling time by developing personalized scripts that addressed common customer queries.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Maintained high customer satisfaction standards to meet or exceed targets.
Education
No Degree - Pre-Health Sciences
Austin Community College
Austin, TX05.2026
Robert E Lee High School
01.2008
Tyler Junior College
01.2010
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- EMR / EHR
- Direct Patient Care
- Clinical Documentation
- Patient-focused care
- Data Entry
- Compassionate
- Patient Care Coordination
Timeline
Medical Assistant II- Triage
Austin Gastroenterology
10.2022 - Current
Medical Assistant I
Prestige Staffing
07.2022 - 10.2022
Front Desk
US Dermatology Partners
05.2021 - 08.2022
Pre-Imaging Services Representative (Remote)
Austin Radiological Association
10.2020 - 04.2021
No Degree - Pre-Health Sciences
Austin Community College
Robert E Lee High School
Tyler Junior College
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