Jaclyn Thornton

• Utilized knowledge base to answer inquiries from customers quickly and effectively.
• Promoted available products and services to customers during service, account management and order calls.
• Stayed current on relevant product and service offerings
• Utilized job-related software to prepare change of address records and issue service discontinuance orders.
• Maintained detailed records of customer interactions and transactions for future reference.
• Maintained high levels of professionalism while interacting with customers via phone or email.
• Answered, screened and processed high volume of calls daily with call management system and web-based communications.
• Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.

• Served food and beverages to patrons and immediately remedied issues with orders.
• Accurately recorded orders on cash register and point-of-sale system.
• Cleaned tables and chairs to prepare dining area for next customers.
• Explained menu items, describing ingredients and cooking methods upon request.
• Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
• Stayed informed about daily specials, new menu items, promotions.
• Prepared checks, itemizing total meal costs and taxes.
• Displayed enthusiasm and knowledge about restaurant's menu and products.
• Maintained records of transactions made during shift as required by law or company policy.
• Provided excellent customer service to ensure satisfaction.
• Took orders from customers accurately and in a timely manner.
• Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
• Promoted desserts, appetizers, and specialty drinks to optimize sales.
• Followed health safety guidelines when preparing and serving food products.
• Took reservations and to-go orders to streamline process for both customer and restaurant.
• Satisfied customers by topping off drinks and offering condiments, napkins and other items.
• Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
• Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

• Observed behavioral issues to alert parents or guardians.
• Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.

Encouraged positive behaviors, including patience with teachers and fellow kids.

• Enforced rules to teach good manners and maintain safe environment.
• Engaged children in creative play activities such as art projects, music time, story time.
• Provided nurturing and appropriate environment for children of various ages.
• Developed and enforced positive strategies to encourage good behavior.
• Maintained safe play environment.

• Expanded customer relationships by maintaining regular follow-up processes and rapport.
• Examined checks for endorsements to verify legality of documents.
• Used customer information to tailor recommendations to promote cashier's checks, travelers' checks and savings bonds.
• Cross-sold banking products such as credit cards, loans and investments.
• Entered new account information into computers and filed related forms and other documents.
• Issued initial and replacement safe-deposit keys to customers, admitting customers to vaults.
• Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
• Assisted and advised customers on using online and mobile banking systems.
• Maintained accurate records of all transactions conducted throughout the day.
• Maintained and built strong client relationships through quality, personalized interactions.
• Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
• Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
• Promoted additional bank services through personal contact with customers.

• Answered phone calls and emails to provide information, resulting in effective business correspondence.
• Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
• Managed database systems containing customer contact information.
• Answered questions from customers regarding products and services offered by the company.
• Updated contact lists regularly when changes occur in employee status or contact information.
• Entered data into spreadsheets using Microsoft Excel or other similar programs.
• Maintained office supplies inventory by checking stock to determine inventory level.
• Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
• Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
• Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
• Processed invoices for payment using accounting software applications.
• Managed incoming calls while providing information or transferring callers to appropriate personnel.
• Provided administrative support to the executive team, including scheduling meetings and managing calendars.
• Responded to customer issues to provide immediate resolution and improve retention.
• Developed and maintained filing systems for confidential documents and records.
• Created spreadsheets in Microsoft Excel for record-keeping and reporting.

• Developed strong relationships with customers by providing personalized assistance and support.
• Conducted regular follow-up calls with customers after resolving their issues.
• Developed positive relationships with customers through friendly interactions.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Utilized job-related software to prepare change of address records and issue service discontinuance orders.
• Answered inbound calls, chats and emails to facilitate customer service.
• Provided accurate information about products and services to customers.
• Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Adjusted bills and refunded money to resolve customers' service or billing complaints.

• Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
• Calculated charges, issued table checks, and collected payments from customers.
• Responded to ad hoc cleaning duties at end of shift.
• Prepared checks, itemizing total meal costs and taxes.
• Stocked server areas with supplies before, during and after shifts.
• Operated POS terminals to input orders, split bills and calculate totals.
• Provided exceptional service to high volume of daily customers.
• Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
• Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
• Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
• Assisted other servers as needed during peak hours or special events.
• Displayed enthusiasm and knowledge about restaurant's menu and products.
• Satisfied customers by topping off drinks and offering condiments, napkins and other items.
• Processed payments from customers using cash registers or POS systems.