Jaclyn Tollefsen
Pasadena
Summary
Dynamic Assistant Manager with a proven track record at Houston Foods-Burger King, excelling in customer service and team leadership. Achieved significant improvements in customer satisfaction and staff development. Skilled in money handling and multitasking, adept at fostering positive customer relations and enhancing operational efficiency.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Houston Foods-Burger King
01.2015 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
High School Diploma -
La Porte High School
La Porte, TXSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Schedule oversight
- Multitasking and organization
Languages
Spanish
Professional Working
Timeline
Assistant Manager
Houston Foods-Burger King
01.2015 - Current
High School Diploma -
La Porte High School
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