Jaclyn Umbarila
Cypress,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
General Manager
H2Go Car Wash
01.2023 - Current
- Managed an entire site, employee reviews, training, and schedules.
- Managed a diverse team, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with customers, vendors, and partners to ensure long-term success and loyalty.
- Hiring, interviewing, and transferring of employees.
- Ordering of equipment, parts, and other necessary materials.
- Ensuring employees are actively participating in Zoom and other work related apps.
- Basic Equipment/Maintenance Knowledge.
- All previously mentioned Job Duties of a Guest Support Ambassador, Guest Support Leader, and Assistant Manager.
Assistant Manager
H2Go Car Wash
07.2019 - 01.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Employee Status Reports
- Completion and Submission of Exit Paperwork
- All previously mentioned Job Duties of a Guest Support Ambassador and Guest Support Leader.
Guest Support Leader
H2Go Car Wash
11.2018 - 07.2019
- Handle customer complaints, resolved issues while still providing excellent customer service.
- Replacing chemical barrels while adhering to proper usage of PPE.
- DRB Technical Knowledge of Terminal Controller functions.
- Completion and timely reporting of Incident Reports.
- Issue rewashes to customers.
- Turn on/off equipment, such as the air compressor.
- All previously mentioned job duties of a Guest Support Ambassador.
Guest Support Ambassador
H2Go Car Wash
04.2018 - 11.2018
- Greeted customers at pay stations to create a welcoming atmosphere.
- Developed relationships with customers quickly, always trying to remember names of customers that came in often.
- Completed various checklists and cleaning tasks throughout the day.
- Loading of vehicles.
- Provided excellent customer service.
Education
High School Diploma -
Cypress High School
Cypress, CA2017
Skills
- Leadership and team building
- Problem Resolution
- Team Player
- Time Management
- Motivational
Timeline
General Manager
H2Go Car Wash
01.2023 - Current
Assistant Manager
H2Go Car Wash
07.2019 - 01.2023
Guest Support Leader
H2Go Car Wash
11.2018 - 07.2019
Guest Support Ambassador
H2Go Car Wash
04.2018 - 11.2018
High School Diploma -
Cypress High School
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