Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Jaclyn Vasquez

Portland,TX
Jaclyn Vasquez

Summary

Dedicated Customer Support Manager with expertise in resolving issues within set time limits to maximize customer satisfaction. Excels at building customer loyalty and generating repeat business opportunities, meeting and exceeding client expectations, skilled in working under pressure and adapting to new situations and challenges, and utilizes problem-solving skills to better serve clients and enhance product usage.

Overview

14

Years experience in public education

2

Years experience as a Customer Success Manager

Work History

Education Advanced, Inc.

CUSTOMER SUCCESS MANAGER
03.2022 - Current

Job overview

  • Streamlined customer onboarding process for accelerated product adoption and increased retention rates.
  • Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
  • Delivered exceptional user experiences by consistently exceeding customer expectations in problem-solving efforts.
  • Conducted post-implementation follow-ups to solicit valuable feedback from customers, enabling further enhancements in service quality.
  • Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
  • Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
  • Coordinated with internal teams to provide prompt support and address client needs efficiently.
  • Monitored customer progress and addressed customer inquiries with timely and accurate updates.

Gregory-Portland ISD

JUNIOR HIGH AND HIGH SCHOOL ASSISTANT PRINCIPAL
07.2015 - 03.2022

Job overview

  • Supported a positive school culture by addressing student behavior concerns promptly and effectively.
  • Enhanced teacher effectiveness through regular classroom observations and feedback sessions.
  • Improved school performance by developing and implementing data-driven instructional strategies.
  • Fostered a safe learning environment by collaborating with security personnel and implementing safety protocols throughout the campus.
  • Implemented effective communication channels between administrators, teachers, students, and parents to foster strong relationships within the school community.
  • Championed extracurricular activities that promoted well-rounded student development beyond academics.
  • Supported hiring, training, and disciplinary action in compliance with legal guidelines and requirements.
  • Monitored student progress and implemented intervention strategies to support student success.

Flour Bluff Intermediate

INTERMEDIATE ASSISTANT PRINCIPAL
08.2013 - 07.2015

Job overview

  • Enhanced teacher effectiveness through regular classroom observations and feedback sessions.
  • Monitored student progress and implemented intervention strategies to support student success.
  • Built productive relationships with parents of students facing difficult situations at school or at home.
  • Improved school performance by developing and implementing data-driven instructional strategies.
  • Fostered a safe learning environment by collaborating with security personnel and implementing safety protocols throughout the campus.
  • Supervised and evaluated teaching and support staff through instructional leadership and professional development.
  • Actively participated in district-level meetings to contribute insights on policies affecting schools within the district.
  • Championed extracurricular activities that promoted well-rounded student development beyond academics.

Gregory-Portland HS

HIGH SCHOOL BIOLOGY TEACHER/HEAD SOCCER COACH
08.2008 - 07.2013

Job overview

  • Improved student comprehension by incorporating real-world examples and hands-on activities into lesson plans.
  • Enhanced students'' critical thinking skills through project-based learning and scientific inquiry methods.
  • Established a positive learning environment by maintaining clear expectations and providing consistent support for all students.
  • Encouraged students to take active role in learning and academic success.
  • Established clear benchmarks for performance and monitored individual and team progress.
  • Trained athletes in proper use of equipment for safety and maximum results.
  • Maintained player safety through careful practice and game supervision.
  • Promoted stretching, mobility work, and proper form to help athletes safely build strength.
  • Collaborated with assistant coaches to design tailored training plans targeting specific areas of improvement.
  • Organized travel arrangements for away games, ensuring timely attendance and adequate accommodations for all team members.
  • Adopted soccer strategies and tactics to maximize team potential.

Education

Texas A&M University
Corpus Christi, TX

Professional Certificate from Education Administration
12.2011

Texas A&M University
College Station, TX

Master of Science from Kinesiology
05.2008

Texas A&M University
Kingsville, TX

Bachelor of Science from Animal Science
05.2004

Skills

  • Microsoft Office
  • Schedule Management
  • Onboarding
  • Customer Retention
  • Customer Account Management
  • Customer Relationship Management
  • Strategic Planning
  • Analytical Thinking
  • Problem Resolution
  • Teamwork and Collaboration
  • Positive Attitude
  • CRM Software Gainsight

Certification

  • SCRUM Master Certification
  • CS Skills: Durable Growth Playbook
  • Customer Success Manager Certified Professional
  • Advanced Customer Success Manager Certified Professional

Timeline

CUSTOMER SUCCESS MANAGER

Education Advanced, Inc.
03.2022 - Current

JUNIOR HIGH AND HIGH SCHOOL ASSISTANT PRINCIPAL

Gregory-Portland ISD
07.2015 - 03.2022

INTERMEDIATE ASSISTANT PRINCIPAL

Flour Bluff Intermediate
08.2013 - 07.2015

HIGH SCHOOL BIOLOGY TEACHER/HEAD SOCCER COACH

Gregory-Portland HS
08.2008 - 07.2013

Texas A&M University

Professional Certificate from Education Administration

Texas A&M University

Master of Science from Kinesiology

Texas A&M University

Bachelor of Science from Animal Science

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Jaclyn Vasquez