Jaclyn Walter

West Bloomfield,MI

Summary

Detail-oriented Property Manager with over a decade of experience in managing luxury properties and driving partner success in remote environments. Proven track record in developing effective marketing strategies, budget management, and resolving tenant issues efficiently. Excels in building strong relationships with stakeholders and leading teams to achieve operational goals.

Overview

years of professional experience

Skills

Creative marketing strategies
Regulatory compliance
Budgeting and financial analysis
Exceptional customer service
Strategic planning

Team leadership and building
Strong decision-making skills
Expert in conflict resolution
Data analysis
Dependable and reliable

Work History

Property Manager - Lease Up

The Bainbridge Companies

Orlando, FL

05.2013 - 09.2024

Started up and managed new luxury properties, ensuring smooth operations, and high tenant satisfaction.
Led a team of six, fostering a collaborative environment to meet operational objectives.
Crafted and implemented marketing plans, significantly enhancing property visibility and occupancy rates.
Efficiently managed and prepared detailed operational and capital budgets based on research and previous knowledge of expenses.
Conduct weekly reporting and data presentation calls with owners to ensure property objectives are met.
Submitted billing statements in a timely manner to ensure statements are applied within the correct budgeted deadline.
Resolved tenant complaints with a focus on satisfaction and retention, strengthening community relations.
Evaluated staff members' performance levels in order to celebrate successes, determine training needs, and handle write-ups professionally.
Developed and maintained strong working relationships with owners, tenants, and vendors to maximize efficiency for all parties.
Oversaw leasing activities, application processing, collections, delinquency management, and implemented marketing strategies to drive occupancy and retention.

Partner Success Manager

Frontdesk, INC.

Remote

02.2022 - 01.2023

Manage a portfolio of over 380 sites, which includes apartments, townhomes, and single-family homes nationwide. Acted as a liaison between site management and Frontdesk leadership to cultivate strong relationships.
Negotiate new lease deals and renewal rates, create sales proposals to determine profitability, and review/sign leases.
Prepare and present monthly revenue-sharing reports to management, with analysis and insight to increase revenue.
Frequently lead internal audits to improve data integrity relating to leases, agreements, client information, and financials.

Accomplishments

Frontdesk Golden Toilet Award (“Employee of the Month”)
Perfect Mystery Shops
Beyond Exceptional Award
Leasing Consultant of the Year

Education

Business Administration

Southern Adventist University

Collegedale, TN

High School Diploma -

Forest Lake Academy