Jaclyn Wise
Orlando,FL
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Central Florida Insurance Group
12.2023 - 10.2024
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Built rapport with customers through active listening, empathy, and personalized interactions
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
- Maintained detailed records of all customer interactions in CRM system for future reference and analysis
- Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
- Proactively followed up with customers after issue resolution to ensure their satisfaction was maintained
- Managed escalated customer issues with professionalism and empathy, ensuring swift resolution while maintaining a positive brand image
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
Assembly Line Worker
Richard's Paint Manufacturing
11.2022 - 09.2023
- Operated assembly line machinery and equipment to assemble products according to specifications
- Performed quality checks on finished products to ensure they meet company standards
- Collaborated with team members to achieve daily production targets and maintain workflow efficiency
- Followed safety protocols and maintained a clean and organized work area at all times
- Identified and resolved any issues or malfunctions in the assembly line process, minimizing downtime
- Implemented continuous improvement initiatives to optimize productivity and reduce waste
- Worked closely with supervisors to prioritize tasks based on production schedules
- Assembled components accurately according to blueprints or work instructions
- Maintained a high level of attention-to-detail while working at a fast pace
- Ensured compliance with all safety regulations during the assembly process
- Closely monitored machine performance during operation, identifying potential issues before they caused delays
- Collaborated with the maintenance team to perform routine equipment inspections and preventive maintenance tasks
- Demonstrated strong problem-solving skills by quickly resolving issues that arose during the assembly process
Sales Associate
Walmart
04.2021 - 11.2022
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
- Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
- Participated in regular training sessions to stay updated on product features, industry trends, and sales techniques
- Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
- Contributed to the achievement of store goals by actively upselling products and suggesting complementary items
- Maintained a clean and organized work environment to enhance the shopping experience for customers
- Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods
Housekeeper
Hampton Inn & Suites
05.2020 - 06.2021
- General Cleaning:
- Vacuuming carpets
- Sweeping floors
- Mopping hard floors
- Dusting furniture and surfaces
- Wiping down countertops and appliances
- Emptying trash cans
- Bedroom Maintenance:
- Making beds
- Changing bed linens
- Tidying bedside tables
- Bathroom Cleaning:
- Cleaning toilets, sinks, and tubs
- Replacing towels
- Sanitizing surfaces
- Window Care:
- Cleaning interior windows
- Laundry:
- Washing and folding laundry
- Other Tasks:
- Reporting any maintenance issues or safety hazards
- Maintaining inventory of cleaning supplies
- Properly storing cleaning equipment
- Following cleaning protocols and safety guidelines
- Important skills:
- Attention to detail
- Physical stamina
- Ability to work independently
- Knowledge of cleaning products and techniques
- Time management skills
- Ability to follow instructions
Sales Associate
7-Eleven
03.2018 - 03.2020
- Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
- Maintained a clean and organized work environment to enhance the shopping experience for customers
- Effectively communicated promotions, discounts, and special offers to customers at the point of sale
- Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods
Warehouse Associate
PILOT FREIGHT SERVICES
10.2017 - 08.2018
- Efficiently organized and maintained inventory in accordance with company standards
- Received, inspected, and documented incoming shipments of products
- Accurately picked and packed orders for shipment, ensuring proper labeling and documentation
- Collaborated with team members to complete daily tasks in a timely manner
- Performed regular quality checks on products to ensure they met specifications
- Maintained a clean and organized work area, promoting safety and efficiency
- Followed all safety protocols and procedures while operating machinery or handling hazardous materials
- Communicated effectively with supervisors regarding any issues or concerns related to inventory or operations
- Implemented a barcode scanning system that increased order processing speed
Food Service Worker
Fast sandwich
03.2017 - 09.2017
- Prepared and served food and beverages to customers in a timely and efficient manner
- Maintained cleanliness and sanitation standards in the kitchen, dining area, and food preparation areas
- Followed proper food handling procedures to ensure safety and quality of products
- Operated cash registers accurately for order processing and payment transactions
- Adhered to company policies regarding portion control, presentation, and recipe adherence
- Prepared ingredients for cooking according to recipes or instructions from supervisors
- Cleaned workstations before, during, and after each shift to maintain a clean working environment
- Assisted in training new employees on food preparation techniques, safety protocols, and customer service standards
- Managed multiple tasks simultaneously while maintaining attention to detail in a fast-paced environment
- Handled customer complaints or issues promptly and professionally to ensure customer satisfaction was maintained at all times
- Ensured compliance with health codes regulations by following proper hygiene practices
- Maintained knowledge of menu items including ingredients used for accurate communication with customers
- Received positive feedback from customers for providing friendly and attentive service
- Maintained a clean and organized work area, ensuring all equipment was properly stored after use
- Assisted in the preparation of catering orders, ensuring accuracy and timeliness of deliveries
- Demonstrated strong teamwork skills by effectively communicating with colleagues during high-pressure situations
- Suggested upselling opportunities based on customers' preferences or current promotions
- Supported other team members when necessary by assisting with various tasks such as dishwashing or cleaning
Deli Clerk
Publix
06.2015 - 12.2016
- Maintained a clean and sanitary work environment, following all food safety regulations and guidelines
- Assisted in inventory management by monitoring stock levels, rotating perishable items, and notifying supervisor of any shortages or expired products
- Followed portion control guidelines to minimize waste and maximize profitability
- Provided excellent customer service by addressing customer inquiries, concerns, and special requests regarding food allergies or dietary restrictions
- Operated kitchen equipment safely and efficiently, including ovens, grills, fryers, slicers, etc
- Maintained knowledge of menu items, ingredients used, cooking techniques, and presentation standards
- Adhered to proper cleaning procedures for utensils, dishes, countertops, floors, etc
- Assisted in the training of new employees on food handling procedures and safety protocols
- Managed multiple tasks simultaneously in a fast-paced environment while maintaining attention to detail
- Handled and stored food products properly to prevent contamination or spoilage
Education
Criminal Justice
Valencia College
Orlando, FLSkills
- Pallet Jack
- Freight Experience
- Packaging
- Warehouse Experience
- Time Management
- Order Picking
- Load & Unload
- Warehouse Management
- Logistics
- Order Picker
- Shipping & Receiving
- Merchandising
- Warehouse distribution
- RF scanner
- Maintenance
- Materials Handling
- Assembly
- Typing (1 year)
- Communication skills (8 years)
- Problem solving (8 years)
- Cleaning
- Customer service
- Phone etiquette
- Data entry
Languages
English - Fluent
Timeline
Customer Service Representative
Central Florida Insurance Group
12.2023 - 10.2024
Assembly Line Worker
Richard's Paint Manufacturing
11.2022 - 09.2023
Sales Associate
Walmart
04.2021 - 11.2022
Housekeeper
Hampton Inn & Suites
05.2020 - 06.2021
Sales Associate
7-Eleven
03.2018 - 03.2020
Warehouse Associate
PILOT FREIGHT SERVICES
10.2017 - 08.2018
Food Service Worker
Fast sandwich
03.2017 - 09.2017
Deli Clerk
Publix
06.2015 - 12.2016
Criminal Justice
Valencia College