Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jaclyn Wise

Orlando,FL

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Central Florida Insurance Group
12.2023 - 10.2024
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
  • Built rapport with customers through active listening, empathy, and personalized interactions
  • Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
  • Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
  • Maintained detailed records of all customer interactions in CRM system for future reference and analysis
  • Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
  • Proactively followed up with customers after issue resolution to ensure their satisfaction was maintained
  • Managed escalated customer issues with professionalism and empathy, ensuring swift resolution while maintaining a positive brand image
  • Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution

Assembly Line Worker

Richard's Paint Manufacturing
11.2022 - 09.2023
  • Operated assembly line machinery and equipment to assemble products according to specifications
  • Performed quality checks on finished products to ensure they meet company standards
  • Collaborated with team members to achieve daily production targets and maintain workflow efficiency
  • Followed safety protocols and maintained a clean and organized work area at all times
  • Identified and resolved any issues or malfunctions in the assembly line process, minimizing downtime
  • Implemented continuous improvement initiatives to optimize productivity and reduce waste
  • Worked closely with supervisors to prioritize tasks based on production schedules
  • Assembled components accurately according to blueprints or work instructions
  • Maintained a high level of attention-to-detail while working at a fast pace
  • Ensured compliance with all safety regulations during the assembly process
  • Closely monitored machine performance during operation, identifying potential issues before they caused delays
  • Collaborated with the maintenance team to perform routine equipment inspections and preventive maintenance tasks
  • Demonstrated strong problem-solving skills by quickly resolving issues that arose during the assembly process

Sales Associate

Walmart
04.2021 - 11.2022
  • Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
  • Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
  • Participated in regular training sessions to stay updated on product features, industry trends, and sales techniques
  • Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
  • Contributed to the achievement of store goals by actively upselling products and suggesting complementary items
  • Maintained a clean and organized work environment to enhance the shopping experience for customers
  • Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods

Housekeeper

Hampton Inn & Suites
05.2020 - 06.2021
  • General Cleaning:
  • Vacuuming carpets
  • Sweeping floors
  • Mopping hard floors
  • Dusting furniture and surfaces
  • Wiping down countertops and appliances
  • Emptying trash cans
  • Bedroom Maintenance:
  • Making beds
  • Changing bed linens
  • Tidying bedside tables
  • Bathroom Cleaning:
  • Cleaning toilets, sinks, and tubs
  • Replacing towels
  • Sanitizing surfaces
  • Window Care:
  • Cleaning interior windows
  • Laundry:
  • Washing and folding laundry
  • Other Tasks:
  • Reporting any maintenance issues or safety hazards
  • Maintaining inventory of cleaning supplies
  • Properly storing cleaning equipment
  • Following cleaning protocols and safety guidelines
  • Important skills:
  • Attention to detail
  • Physical stamina
  • Ability to work independently
  • Knowledge of cleaning products and techniques
  • Time management skills
  • Ability to follow instructions

Sales Associate

7-Eleven
03.2018 - 03.2020
  • Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
  • Maintained a clean and organized work environment to enhance the shopping experience for customers
  • Effectively communicated promotions, discounts, and special offers to customers at the point of sale
  • Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods

Warehouse Associate

PILOT FREIGHT SERVICES
10.2017 - 08.2018
  • Efficiently organized and maintained inventory in accordance with company standards
  • Received, inspected, and documented incoming shipments of products
  • Accurately picked and packed orders for shipment, ensuring proper labeling and documentation
  • Collaborated with team members to complete daily tasks in a timely manner
  • Performed regular quality checks on products to ensure they met specifications
  • Maintained a clean and organized work area, promoting safety and efficiency
  • Followed all safety protocols and procedures while operating machinery or handling hazardous materials
  • Communicated effectively with supervisors regarding any issues or concerns related to inventory or operations
  • Implemented a barcode scanning system that increased order processing speed

Food Service Worker

Fast sandwich
03.2017 - 09.2017
  • Prepared and served food and beverages to customers in a timely and efficient manner
  • Maintained cleanliness and sanitation standards in the kitchen, dining area, and food preparation areas
  • Followed proper food handling procedures to ensure safety and quality of products
  • Operated cash registers accurately for order processing and payment transactions
  • Adhered to company policies regarding portion control, presentation, and recipe adherence
  • Prepared ingredients for cooking according to recipes or instructions from supervisors
  • Cleaned workstations before, during, and after each shift to maintain a clean working environment
  • Assisted in training new employees on food preparation techniques, safety protocols, and customer service standards
  • Managed multiple tasks simultaneously while maintaining attention to detail in a fast-paced environment
  • Handled customer complaints or issues promptly and professionally to ensure customer satisfaction was maintained at all times
  • Ensured compliance with health codes regulations by following proper hygiene practices
  • Maintained knowledge of menu items including ingredients used for accurate communication with customers
  • Received positive feedback from customers for providing friendly and attentive service
  • Maintained a clean and organized work area, ensuring all equipment was properly stored after use
  • Assisted in the preparation of catering orders, ensuring accuracy and timeliness of deliveries
  • Demonstrated strong teamwork skills by effectively communicating with colleagues during high-pressure situations
  • Suggested upselling opportunities based on customers' preferences or current promotions
  • Supported other team members when necessary by assisting with various tasks such as dishwashing or cleaning

Deli Clerk

Publix
06.2015 - 12.2016
  • Maintained a clean and sanitary work environment, following all food safety regulations and guidelines
  • Assisted in inventory management by monitoring stock levels, rotating perishable items, and notifying supervisor of any shortages or expired products
  • Followed portion control guidelines to minimize waste and maximize profitability
  • Provided excellent customer service by addressing customer inquiries, concerns, and special requests regarding food allergies or dietary restrictions
  • Operated kitchen equipment safely and efficiently, including ovens, grills, fryers, slicers, etc
  • Maintained knowledge of menu items, ingredients used, cooking techniques, and presentation standards
  • Adhered to proper cleaning procedures for utensils, dishes, countertops, floors, etc
  • Assisted in the training of new employees on food handling procedures and safety protocols
  • Managed multiple tasks simultaneously in a fast-paced environment while maintaining attention to detail
  • Handled and stored food products properly to prevent contamination or spoilage

Education

Criminal Justice

Valencia College
Orlando, FL

Skills

  • Pallet Jack
  • Freight Experience
  • Packaging
  • Warehouse Experience
  • Time Management
  • Order Picking
  • Load & Unload
  • Warehouse Management
  • Logistics
  • Order Picker
  • Shipping & Receiving
  • Merchandising
  • Warehouse distribution
  • RF scanner
  • Maintenance
  • Materials Handling
  • Assembly
  • Typing (1 year)
  • Communication skills (8 years)
  • Problem solving (8 years)
  • Cleaning
  • Customer service
  • Phone etiquette
  • Data entry

Languages

English - Fluent

Timeline

Customer Service Representative

Central Florida Insurance Group
12.2023 - 10.2024

Assembly Line Worker

Richard's Paint Manufacturing
11.2022 - 09.2023

Sales Associate

Walmart
04.2021 - 11.2022

Housekeeper

Hampton Inn & Suites
05.2020 - 06.2021

Sales Associate

7-Eleven
03.2018 - 03.2020

Warehouse Associate

PILOT FREIGHT SERVICES
10.2017 - 08.2018

Food Service Worker

Fast sandwich
03.2017 - 09.2017

Deli Clerk

Publix
06.2015 - 12.2016

Criminal Justice

Valencia College

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Jaclyn Wise