Jaclyn Wyatt
Summary
Experienced administrative professional with a strong background in customer service, electronic health records, scheduling, and office support. Dedicated to delivering exceptional patient service, leveraging over 4 years of experience in healthcare environments. Passionate about ensuring efficient operations and maintaining high standards of care for all patients. Adept at multitasking and problem-solving in fast-paced environments to support the overall success of the team.
Overview
10
10
years of professional experience
Work History
Records Technician
Apple Orthodontics
02.2022 - Current
- Prepare patients for records appointments and ensure they understand each step of the process.
- Capture high-quality digital photographs of patients' teeth, facial features, and profile for orthodontic case documentation.
- Operate digital radiography equipment to take panoramic and cephalometric X-rays following safety and quality protocols.
- Perform digital intraoral scans and take impressions for study models and appliance fabrication.
- Upload and organize diagnostic images and scan files in the Electronic Health Records (EHR) system.
- Collaborate with the orthodontist to gather, review, and present diagnostic materials used in treatment planning.
- Maintain imaging and scanning equipment, performing routine checks to ensure optimal functionality.
- Follow strict infection control procedures and ensure all equipment and workspaces are sanitized and compliant.
- Ensure all records are clearly labeled, securely stored, and maintained in accordance with HIPAA guidelines.
Front Desk Receptionist
Appel Orthodontics
02.2022 - Current
- Deliver exceptional customer service by managing high volumes of incoming phone calls, chats, emails, and in-person patient inquiries with professionalism and care.
- Schedule and reschedule patient appointments for consultations, adjustments, and follow-ups, ensuring optimal use of clinic time and resources.
- Greet and check in patients, creating a friendly and welcoming experience.
- Verify and update patient demographic, insurance, and medical intake information in the Electronic Health Records (EHR) system.
- Assist patients in completing all required intake and consent forms accurately.
- Maintain and protect confidential patient information in full compliance with HIPAA and organizational privacy protocols.
- Record detailed documentation of patient communications and actions taken in the support and records management system to ensure consistency and accuracy.
- Process patient payments and handle basic accounting tasks including co-pays, account updates, and billing inquiries.
- Maintain accurate and organized digital and physical patient records using EHR systems.
- Track, manage, and reorder office supplies as needed to ensure uninterrupted front office operations.
- Maintain a clean, organized, and professional reception area at all times.
- Collaborate with clinical and administrative teams to support cross-departmental functions including data entry, filing, and follow-up coordination.
- Consistently recognized for discretion, efficiency, and proactive problem-solving in a fast-paced medical office setting.
Waitress
CHICKIES & PETES
04.2018 - 07.2023
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner.
- Remained attentive to the needs of guests throughout their dining experience to ensure satisfaction.
- Delivered food efficiently from the kitchen to guests while maintaining presentation and accuracy.
- Adhered to all health code regulations in the handling and serving of food and beverages.
- Performed shift duties including rolling silverware, pre-bussing and wiping tables, and restocking service stations.
- Managed multiple tables simultaneously during peak hours while maintaining attention to detail and delivering personalized service.
- Accurately handled cash, credit, and POS transactions in compliance with company policies on cash handling.
Office Manager
Dumack Engineering
05.2016 - 04.2019
- Oversaw daily office operations for a fast-paced civil engineering firm, ensuring efficient administrative workflows and consistent organizational performance.
- Managed executive calendars, scheduled appointments, and coordinated internal and external meetings.
- Acted as the primary point of contact for clients, vendors, and staff, handling calls, emails, and correspondence with professionalism and discretion.
- Maintained and organized critical project documentation, including permits, contracts, reports, and confidential client records.
- Developed and maintained efficient filing systems (physical and digital) to streamline document access and retrieval.
- Processed accounts payable/receivable, prepared bank deposits, and handled invoicing and collections, including installment agreements and client payment processing.
- Monitored and managed office supply inventory; placed orders and negotiated service contracts as needed.
- Handled incoming/outgoing mail, scanned, filed, and distributed documents, and maintained organized office records.
- Supported HR functions such as onboarding, maintaining employee files, and coordinating timekeeping processes.
- Coordinated building maintenance requests and liaised with vendors to ensure prompt issue resolution.
- Assisted project managers by tracking deadlines, maintaining accurate records, and supporting project-related administrative tasks.
- Organized office celebrations, team-building events, and holiday gatherings to promote a positive work culture.
Admissions Coordinator/Patient Liaison
Deer Meadows Retirement Community
01.2015 - 05.2016
- Coordinated the full admissions process, including preparing agreement packets and contracts, and guiding families through the signature process.
- Verified insurance coverage and benefits through providers, utilizing systems such as NaviNet for accuracy and eligibility.
- Reviewed and processed incoming patient referrals using referral tracking systems such as APEX and Allscripts.
- Maintained and organized the resident index and ensured timely updates to patient files and electronic health records.
- Managed a high volume of incoming calls and emails from applicants, addressing questions, resolving concerns, and providing timely support.
- Served as the primary point of contact for patients and families, offering clear communication and guidance throughout the admissions and care journey.
- Collected and verified patient information, ensuring compliance with HIPAA and all relevant privacy regulations.
- Scanned, faxed, organized, and archived critical documents as part of efficient recordkeeping practices.
- Assisted with conflict resolution and addressed issues related to patient care or satisfaction through proactive communication and problem-solving.
- Conducted patient satisfaction assessments via surveys and implemented service improvements based on feedback.
- Coordinated transportation logistics for patients needing assistance attending medical appointments.
- Maintained a welcoming and supportive environment, ensuring patient needs were met related to comfort, accessibility, and facility amenities.
- Built trusting, respectful relationships with patients and families by providing empathetic, high-quality service and support.
Education
Some college - Health Science
Bucks County Community College
Newtown, PA01.2023
Skills
- Patient Care
- Customer Service
- Teamwork
- Problem-solving
- Electronic filing systems
- Organization skills
- Time management
- Data entry
- Appointment scheduling
- Administrative support
- Telephone skills
- Typing speed
- Multitasking and prioritization
- Attention to detail
- Computer proficiency
- Microsoft Office Suite
- Live chat support
Personal Information
Authorized To Work: US
Timeline
Records Technician
Apple Orthodontics
02.2022 - Current
Front Desk Receptionist
Appel Orthodontics
02.2022 - Current
Waitress
CHICKIES & PETES
04.2018 - 07.2023
Office Manager
Dumack Engineering
05.2016 - 04.2019
Admissions Coordinator/Patient Liaison
Deer Meadows Retirement Community
01.2015 - 05.2016
Some college - Health Science
Bucks County Community College
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