Jaclyn Yates
Summary
Results-driven professional who excels at building strong client relationships, hosting and managing events in diverse hospitality and retail settings, with a keen eye for customer service. Organized, hardworking, and detail-oriented, I bring a unique blend of strategic thinking and hands-on execution to every task. I'm eager to contribute my skills and passion for delivering exceptional experiences to your customers.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sales Director
Mary Kay Cosmetics
09.2005 - Current
- Boosted sales by developing and implementing strategic sales plans and initiatives tailored to attracting new customers to Mary Kay.
- Focused on fostering long-term relationships, by addressing client needs and providing exceptional service.
- Led a high-performing sales team through effective coaching, mentoring, and training.
- Increased purchases by upselling additional products to existing clients
- Organized promotional events to demo new products and increase revenue.
Relationship Manager
Her HR Help Desk
08.2022 - 12.2023
- Developed relationships with clients, gaining a understanding of their HR needs and goals, ensuring client satisfaction and retention.
- Responsible for organizing the company's participation in community events to drive brand awareness with prospective clients.
- Executed on various administrative projects for the company Founder.
Bartender
Billy Gs
01.2015 - 10.2018
- Promoted from Server to Bartender role within the first four months of employment.
- Provided excellent service and crafted high-quality cocktails, exceeding sales goals set by Leadership.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Server
Izzys
10.2009 - 11.2014
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
No Degree - Business
University of Arkansas, Fayetteville
Fayetteville, AR2006
Skills
- People Management & Training
- Customer Engagement & Retention
- Sales Experience
- Hospitality F & B Experience
- Decision Making Problem-solving
- Event Operations
- Budget Management
Certification
- Texas TABC
- Texas Food Handlers
Timeline
Relationship Manager
Her HR Help Desk
08.2022 - 12.2023
Bartender
Billy Gs
01.2015 - 10.2018
Server
Izzys
10.2009 - 11.2014
Sales Director
Mary Kay Cosmetics
09.2005 - Current
No Degree - Business
University of Arkansas, Fayetteville
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