Jaclyn Yurkus

Proofreads estate planning documents, such as wills and health care instructions

• Managed front desk operations, ensuring efficient workflow and excellent customer service.
• Coordinated appointment scheduling, optimizing staff time and enhancing patient experience.
• Responded to inquiries via phone and email with professionalism and clarity, resolving issues promptly.
• Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
• Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
• Contributed to the company''s positive image by consistently delivering exceptional service to clients and visitors.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Answered multi-line phone system and enthusiastically greeted callers.
• Assisted management with administrative tasks such as data entry, filing, and report generation as required.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Maintained confidentiality of sensitive data to protect customer and business information.
• Organized, maintained and updated information in computer databases.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Scheduled office meetings and client appointments for staff teams.
• Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
• Completed data entry and filing to keep records updated for easy retrieval.
• Completed all tasks in compliance with company policies and procedures.
• Scheduled, coordinated and confirmed appointments and meetings.
• Maintained clean reception area to promote positive, professional environment for clients.
• Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
• Sorted, received, and distributed mail correspondence between departments and personnel.
• Routed incoming mail and messages to relevant personnel without delay.
• Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
• Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
• Acted as first point of contact and set appointments for prospective clients.
• Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
• Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
• Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
• Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
• Oversaw office equipment maintenance to support continuous and uninterrupted operations.
• Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
• Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
• Maintained inventory of office supplies, preventing shortages and supporting daily operations.
• Facilitated communication between departments, improving overall organizational efficiency.
• Developed and maintained organized filing systems, reducing retrieval time for important documents.
• Coordinated meeting room bookings, optimizing space utilization and accommodating diverse needs.
• Managed multi-line phone system, ensuring prompt and courteous service to callers.

• Assisted attorneys with discovery, drafting pre-trial motions, summary judgments, trial preparation, and removal papers
• Prepared subpoenas, summons and complains, coordinated with marshals to have documents served
• Scheduled depositions, handled communication with various parties
• Responsible for editing and proofreading of large briefs, memos and motions
• Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
• Organized files for court proceedings.
• Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
• Assisted in drafting legal documents such as pleadings, motions, and briefs, contributing to successful case resolutions.
• Created, indexed, and maintained client binders.
• Supported case preparation by drafting pleadings, motions, and other legal documents under attorney supervision.

• Contract position as a floating legal secretary
• Experienced working in litigation; real estate and bankruptcy fields
• Handled multi-line phone coverage
• Performed various administrative tasks including scheduling reservations, and billing
• Received and placed telephone calls to clients and prospective clients.
• Screened telephone calls and forwarded to appropriate departments.

• Worked with lawyers and associates in litigation issues
• Responsible for organization and flow of various size case files
• Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
• Maintained strict confidentiality of all client and firm information, reinforcing firm's commitment to client privacy.
• Transcribed information from typed or handwritten notes, shorthand or dictation and confirmed accuracy and correct formatting of documents.
• Created and printed legal documents for attorneys to review.

• Assisted company representatives and employees with understanding their pharmacy benefits plan
• Aided pharmacists with accurate prescription processing
• Required an in-depth knowledge of health-care structure
• Assigned to handling of direct member reimbursements
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Provided ongoing support for customers navigating insurance claims, ensuring timely resolutions.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
• Exhibited high energy and professionalism when dealing with clients and staff.