Jaclyn Cannistra
Haslet,TX
Summary
Client Service focused professional with proven track record of increasing growth and revenue through excellent relationship-building skills, consistent follow-through with clients, and excellent time management and organization. Strong interpersonal and persuasive skills, with the ability to work successfully as part of a team, while also delivering exemplary independent results. Strives to cultivate ongoing relationships that enrich the future and current client experience, while contributing to the overall success of the organization.
Overview
8
8
years of professional experience
Work History
Construction Project Coordinator
The Peak Group
2021.10 - Current
- Independently facilitated permitting of 107 homes in 2022, which equates to 140% increase in homes permitted over 2021.
- Oversees development team in various projects including budget creation and tracking, variance analysis, vendor onboarding process, RFP's, bid negotiation, and permitting.
- Drives communication with key partners to facilitate receipt of all required documentation to successfully complete internal projects.
- Organizes daily executive meeting outlining project progress, scheduling, and material procurement deadlines.
- Cultivates relationships with, qualifies, and onboards new vendor partners, and proceeds to maintain subcontractor agreements and compliance throughout the lifecycle of the project.
- Collaborates with municipal authorities, engineers, architects, and external vendors to ensure cohesive deadline adherence.
- Acts as liaison to property management team to establish anticipated project completion deadlines and ensure seamless handoff of finished product.
- Maintains warranty information and schedules all maintenance work orders under warranty submitted by residents in occupied homes.
Account Manager
Pinnacle USA, Inc.
2020.11 - 2021.10
- Delivered $3.2M in 2021 contracts as Residential Sales Account Manager, averaging median sale price of $94,000 per contract, which equates to 9% contract sale price increase over 2020.
- Qualified 100+ monthly inbound leads while generating 25+ additional monthly leads from outbound prospecting activities.
- Reviewed and maintained CRM database of leads.
- Engaged and collaborated with municipal authorities and private contractors, such as permitting departments, civil and structural engineers, and homeowners associations to acquire proper permitting and plan approval prior to commencement of construction.
Operations Manager
Benchmark Land Services, Inc.
2015.08 - 2020.10
- Served as primary client contact to address new business opportunities, scheduling requests, and accounting inquiries.
- Communicated objectives and ensured cohesive communication across all business divisions through regular correspondence and scheduled status updates.
- Implemented procedures and organized project consultations which resulted in 10% increased quarterly revenue and overall client retention.
- Maintained meticulous records of all correspondence between management and clients.
- Provided analysis and solution of multi-faceted problems that affected executive leader and business initiatives.
Education
High School Diploma -
Barron Collier High School
Naples, FL05.2009
Skills
- Project and Program Management
- Proactive Client Communication
- Building Trust-Based Value-Added Relationships
- Business Growth and Client Retention
Timeline
Construction Project Coordinator
The Peak Group
2021.10 - Current
Account Manager
Pinnacle USA, Inc.
2020.11 - 2021.10
Operations Manager
Benchmark Land Services, Inc.
2015.08 - 2020.10
High School Diploma -
Barron Collier High School
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